Ed Martin Honda

I purchased a certified used Honda Civic Coupe EX and I love it!! I detest the usual salesman "xx" so was not looking forward to that part. Fortunately, I got exactly what I didn't expect. Karl was awes love it!! I detest the usual salesman "xx" so was not looking forward to that part. Fortunately, I got exactly what I didn't expect. Karl was awesome and made the whole experience a pleasure! I HIGHLY recommend dealing with him! Since I didn't NEED a car, I had the luxury of "walking" but that wasn't necessary because Karl was so laid back and pleasant and he is absolutely a big part of making this purchase. I got a great deal. The day after I purchased my car, I discovered the car mats were not Honda mats and not suitable. (When we left the dealership it was dark and pouring rain and Karl drove my "new" car home.) I called Karl and requested new Honda mats since I'm driving a certified Honda. No problem - he called back and my new mats will be in this week. I am still amazed at how pleasant my experience was with Ed Martin Honda! More

A horrible experience. I went to Ed Martin interested in a specific car, but I chose the dealership because it seemed like a lot of cars in their inventory would fit what I was looking for. The salesperson a specific car, but I chose the dealership because it seemed like a lot of cars in their inventory would fit what I was looking for. The salesperson only seemed interested in showing me that one car and tried to get me to sign a sales agreement after five minutes. I walked away. More

BE PREPARED TO BE DISAPPOINTED (OR FLAT OUT LIED TO)I arrived with a written quote from them in one hand and money in the other hand only to be told that the WRITTEN price quote from them would not be ho arrived with a written quote from them in one hand and money in the other hand only to be told that the WRITTEN price quote from them would not be honored because the manager who had authorized it was not in that day. But of course they would be more than happy to get me in my new car for $3000 OVER the price they had previously quoted. Needless to say, I turned and walked away...absolutley ridiculous. A written offer....a written offer on their business head...Don't waste your time at this dealership! More

Went to look at used cars. Had done a lot of research on 2010-11 CR-V's and saw two I was interested in. At first it was ok. Test drove and asked some questions to which some of the answers turned out to be 2010-11 CR-V's and saw two I was interested in. At first it was ok. Test drove and asked some questions to which some of the answers turned out to be incorrect. Did something I don't usually do and made an offer on one of the vehicles without sleeping on it. That's when it got fun. Charlie left for about ten minutes and came back with the used car sales manager. I was told that the price was the price and that he would "uncertify" it and save me maybe $300. Just tried talking to him. He asked "Why I wasn't at the other dealer if they had a better deal". Also said I was looking at an Equinox. He laughed and said good luck with that. His demeanor was hostile at best. Charlie followed us out and continued telling me that I didn't know what I was doing. Talking so fast I couldn't get a single word in. Finally had to reach out my hand to shake his and said "That's it. Thank you for your time" I will not be going to any Ed Martin dealerships ever again. More

Great overall experience as they worked hard to work a challenging deal for my wife and I! Trading in two used cars for two new cars - the finance team did a great job getting the payment where it needed challenging deal for my wife and I! Trading in two used cars for two new cars - the finance team did a great job getting the payment where it needed to be! More

Friendly staff! Answered all of my questions and there were tons! I feel I received a fair deal and would recommend this dealership in the future! were tons! I feel I received a fair deal and would recommend this dealership in the future! More

Sam Trezzo was great to work with. He answered every question that I had, and I was out of the dealership with my new car in just over an hour. The best car buying experience of my life. question that I had, and I was out of the dealership with my new car in just over an hour. The best car buying experience of my life. More

They lied about the deal. They are out right crooked. You can't believe anyone in the Showroom. They lied about the car fax of my car. When I confronted them they were dishonest. can't believe anyone in the Showroom. They lied about the car fax of my car. When I confronted them they were dishonest. More

Everyone's a salesperson including the Finance Manager. They lie about interest rates and extended services warranties. All the numbers present are rushed and inaccurate. I will never buy a car from Ed Mar They lie about interest rates and extended services warranties. All the numbers present are rushed and inaccurate. I will never buy a car from Ed Martin again! More

We were sold a warranty on a vehicle and told it covered things it did not and was fully transferable and it was not and we were never notified of a MANUFACTURER'S DEFECT. When we did discover this problem things it did not and was fully transferable and it was not and we were never notified of a MANUFACTURER'S DEFECT. When we did discover this problem, we immediately went to Ed Martin and found out Honda would not cover the defect even though it was not due to any care we had given the car. Phone calls were promised to be returned by Dave Sonaman and never were, though I called about 30 times, I could never get through to him, even voicemails were not returned. If the head management can not keep their word, it would then be expected that a warranty sales person and the service department would not be honest as well if that is what is modeled to them. It is very sad for Honda that such a dealership and such employees are representing their name. We will be sure to never purchase a vehichle from Ed Martin again and educate others so they do not make the same mistakes. And if this is how Honda stands behind their vehicles, I doubt we will ever purchase a Honda. You would think a company would stand behind a manufacture's defect, rather than leaving the consumer to be hurt. More