Absolutely the worst customer service I have ever received. I have been dealing with an ac issue since 2017 after purchasing a brand new 2015 nissan rouge from here. To date, the service advisors have failed to properly notate my account, therefore, causing an issue with my service being done at no cost/under warranty. The "service manager Joe Whalen" is the most condescending, rude, disrespectful service person I have ever encountered. For a "service manager" to flat out tell a customer "I don't care, take it up with nissan" shows how disgusting of an employee he is. Service claim has been submitted with nissan Corp & hopefully they can remedy the situation using a different dealership. It's a shame that I have to find an alternate service provider after purchasing three vehicles (one within the last 3 weeks) from Ed Martin because of their service manager.