Ed Morse Cadillac Brandon - Service Center

Frustrationould have Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH Brought my 2014 Cadillac into service as the glove compartment stopped working was told part would be in in 4-5 days. I called nearing the one MONTH mark. Part just came in?! A phone call would have been greatly appreciated. Upon scheduling my appointment I was told I didn't get a loaner car. Pushed the issue as my car comes with that service. Nope no car. On previous appointment I needed nitrogen in the tires. Was told that happened. Nope didn't as the pressure was really low when I got back to Lakeland. Report says declined a check up. Heck I was never even asked! Spoke with Elliott's manager Tom. Was very apologetic about all of the mix ups. Will I be back? Only as a very last resort. Where is Cadillacs customer service??!! That's why I buy Cadillacs!! More

These guy were great. Mike Murphy and Carlos Noguerol made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along made this service process very smooth. After bringing 3 of my vehicles(Hummer,Cadillac and Saturn)in for service it was an hassle-free process.Along with Derrick in the service repair dept they are the perfect team. I will not be taking my business and vehicles any where else. Thanks again guys for great service! More

We were long time customers and I had an issue with the call center not getting messages to the service department. It was elevated to Mr. Snelling who did not address the concern rather he put the phone d call center not getting messages to the service department. It was elevated to Mr. Snelling who did not address the concern rather he put the phone down when I was talking and then told the service advisor this is what he did. After taking all our business to this dealership for new car purchases and service we won't be back. Now that my car is no longer under warranty I am happy to have found a shop that treats me with respect which is a shame because for years that is how this dealership treated my family and I. More

I HAD MY RIMS AND TIRES STOLEN FROM MY CAR IN MIAMI. HADNO IDEA WHAT TO DO AND CALLED MIKE MURPHY IN BRANDON. UNFORTUNATELY, HE WASN'T ABLE TO HELP BUT GAVE US GOOD ADVISE ON WHAT TO DO. ONCE WE GOT T HADNO IDEA WHAT TO DO AND CALLED MIKE MURPHY IN BRANDON. UNFORTUNATELY, HE WASN'T ABLE TO HELP BUT GAVE US GOOD ADVISE ON WHAT TO DO. ONCE WE GOT THE CAR BACK, A NOISE WAS HEARD ON THE DRIVE BACK. WE CALLED MIKE AND HE GOT US IN THAT DAY TO CHECK OVER THE CAR TO MAKE SURE EVERYTHING WAS OKAY. THIS IS WHY WE BOUGHT THE CAR FROM ED MORSE BRANDON. THEY ARE ALWAYS THERE TO HELP. FROM THE FIRST DAY WE BOUGHT THE CAR AND THEY CONTINUE TO SERVICE THIS VEHICLE. I HIGHLY RECOMMEND YOU LOOK FIRST AT ED MORSE BRANDON FOR A VEHICLE. BEGIN WITH AL CARTER, WHETHER IT IS NEW OR USED AND THEN TAKE ADVANTAGE OF THESERVIE DEPARTMENT. AND I LOVE ALWAYS HAVING A CLEAN CAR. FREE CAR WASHES ARE GREAT!!!! More

Ed Morse Cadillac is an excellent dealership to work with. Travis is always helpful and courteous. The Service Department tends to our needs efficiently and timely. It's nice to drive away with a shi with. Travis is always helpful and courteous. The Service Department tends to our needs efficiently and timely. It's nice to drive away with a shiney clean car. I highly recommend the dealership to everyone. More

After almost a year of fighting with a Saturn power steering issue I finally pulled into Ed Morse Cadillac of Brandon's service department. The service advisor was very professional and detailed what m steering issue I finally pulled into Ed Morse Cadillac of Brandon's service department. The service advisor was very professional and detailed what my options were and proceeded to coordinate an appointment for the following day. While the repair ended up being covered by a "campaign", I never expected to arrive at the dealership, have my car repaired, washed, vacuumed and all this happening within one hour of my arrival. More

I have been taking my car in for service to Bruno at Ed Morse Cadillac for over a year and I wouldn't take it any other place. The people there are wonderful and the work is impeccable. I've never had a pr Morse Cadillac for over a year and I wouldn't take it any other place. The people there are wonderful and the work is impeccable. I've never had a problem they couldn't fix in a timely fashion for a great price. My oil changes are cheaper at the dealership than the local 10 minute place around the corner. More

Since buying and having my two cars service at Ed Morse, and having Bruno Onetti as my service manager, I have had compete confident that my cars are well dignose and repaired. and having Bruno Onetti as my service manager, I have had compete confident that my cars are well dignose and repaired. More

Dear Ed Morse Cadillac Brandon: I purchased my 2011 Dear Ed Morse Cadillac Brandon: I purchased my 2011 SRX in Lake Wales, though I live in Hillsborough County. Therefore,I use Ed Morse for service Dear Ed Morse Cadillac Brandon: I purchased my 2011 SRX in Lake Wales, though I live in Hillsborough County. Therefore,I use Ed Morse for service and repair.Upon my first visit to your dealership,I have dealt with Bruno Onetti primarily. He has always gone above and beyond to accomodate my schedule and service needs. The only "less than perfect" experience has been quality of work when repairing one thing, the part was damaged. Yet, again, Bruno made certain it was taken care of, which I appreciate and leads to my overall satisfaction! Sincerely, Kathy Hegenauer More