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Ed Morse Chrysler Jeep Dodge Ram

Muscatine, IA

Overview
Employees
Reviews
4.3
273 Reviews
75 YEARS OF AUTOMOTIVE EXCELLENCE "Dealer of The Year" ~ Automotive News "Quality Dealer" ~ Time Magazine "Cadillac Dealer of the Year" ~ (multiple recipient) "Cadillac Certified Elite Service Dealer" ~ (multiple years) "Honda President's Award" ~ (multiple recipient) "Mazda President's Council" ~ (multiple recipient) "Toyota Chairman's Council" ~ (multiple recipient) "Jack Smith Leadership Award" ~ General Motors (multiple recipient) "National Dealer of the Year" ~ DealerRater "Consumer Satisfaction Award" ~ DealerRater (multiple recipient) "Top Rated Dealer" ~ CarGurus & CARFAX (multiple recipient) "South Florida's Top Workplaces" ~ Sun-Sentinel & Workplace Dynamics
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3205 US-61

Muscatine, IA

52761

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Showing 273 reviews

March 16, 2024

I came to this dealership because I wanted to follow and deal with a service advisor who had a new job with Ed Morse. He knows my car and has gone out of his way to be helpful. Plus he speaks fluent “senior More

by Remidog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for leaving us this great review, Remidog! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
March 16, 2024

Cody has always taken the time to handle all my vehicle services and I trusted buying a vehicle from this dealership knowing he will be there if I need him! More

by Lajoma75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Reinsager
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Mar 20, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
March 13, 2024

Good help in an emergency. We were on the road and they were quick and thorough 👌👌👍 More

by DONNYJ7MUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some ladies.
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Mar 18, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for your wonderful feedback, Donny. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
March 13, 2024

Very disappointing did not do service I asked for and told me I needed something that I don't More

by JANIE.SWAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 15, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for your feedback, Janie. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
March 06, 2024

Shane did an awesome job helping me get into my car with my credit score and while taking my budget into consideration. Would highly recommend using him if you can when you're trying to get into a vehicle. More

by Shaye B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey
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Mar 11, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Congratulations on your recent purchase, Shaye! At Ed Morse Chrysler Dodge Jeep Ram Muscatine, our team strives to deliver an excellent experience and find you a vehicle that works within your budget. We hope to be of service to you again in the future, and please don't hesitate to contact us if you need assistance with anything else! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 27, 2024

Gavin was awesome! Will definitely recommend people that are in search of a new vehicle. More

by kishapeniston
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gavin Lippelgoes
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Mar 01, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

We really appreciate the kind recommendation. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 23, 2024

thank you. I appreciate your help and time. Continue the good service. It will keep me coming back. More

by dogsbestfriend46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 16, 2024

I had to follow up on every single request. Vehicle arrived with 2k more miles than I was told it had. No one returns calls with the sometimes exception of Tyler. I’m out of state and cannot lo More

by christopheramanning
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shane Stoltz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for your feedback, Christopher. Here at Ed Morse Chrysler Dodge Jeep Ram, we pride ourselves on customer satisfaction, and your recent experience with our staff does not reflect that. Please contact us at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 16, 2024

Appointment made at requested time. Routine maintenance completed timely in an hour while I waited. More

by kw68800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 22, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 08, 2024

I would give 0 stars if I could! I have lost any trust I had with them in the past! More

by KATIEHOOPES12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Feb 12, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Katie, we would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

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