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Ed Morse Chrysler Jeep Dodge Ram

Muscatine, IA

4.1
167 Reviews
Call Service Center (563) 263-5324

167 Reviews of Ed Morse Chrysler Jeep Dodge Ram

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March 16, 2024

Cody has always taken the time to handle all my vehicle services and I trusted buying a vehicle from this dealership knowing he will be there if I need him! More

by Lajoma75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Birkhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Reinsager
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Mar 20, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for the 5-star rating! We're delighted to know that you had a great time with us. Your positive feedback inspires us to continue delivering exceptional service to all our valued customers. We look forward to serving you again in the future! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
March 13, 2024

Very disappointing did not do service I asked for and told me I needed something that I don't More

by JANIE.SWAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
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Mar 15, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for your feedback, Janie. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
March 13, 2024

Good help in an emergency. We were on the road and they were quick and thorough 👌👌👍 More

by DONNYJ7MUSIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Some ladies.
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Mar 18, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for your wonderful feedback, Donny. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 23, 2024

thank you. I appreciate your help and time. Continue the good service. It will keep me coming back. More

by dogsbestfriend46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Stoltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Krieger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 28, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 16, 2024

Appointment made at requested time. Routine maintenance completed timely in an hour while I waited. More

by kw68800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 22, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
February 08, 2024

I would give 0 stars if I could! I have lost any trust I had with them in the past! More

by KATIEHOOPES12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Feb 12, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Katie, we would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
January 23, 2024

Overall I had a good experience having my oil changed. The staff was friendly. The price was reasonable. I was able to schedule my service on-line and on a Saturday morning which worked great with my busy More

by MIDWESTCHARMGIRL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt
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Jan 26, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we always want to make sure our customer's vehicles are given the time and attention they deserve. Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
January 17, 2024

Great service team Willing to go the extra mile to keep the customer happy and informed More

by WMHILGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Wood, Travis Honeycutt
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Jan 22, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

At Ed Morse Chrysler Dodge Jeep Ram Muscatine (MICR), our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
January 05, 2024

Very happy with the service I have received here recently and in the past always feel respected and important by all I come in contact with there. More

by BOONIE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Witmer
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Jan 09, 2024 -

Ed Morse Chrysler Jeep Dodge Ram responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

Helpful
December 16, 2023

Professional courteous kind helpful seen that my needs were met and kept cost to a minimum More

by STEVENKATHY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis and Corey or Colby , Travis Honeycutt
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Dec 19, 2023 -

Ed Morse Chrysler Jeep Dodge Ram responded

Steven, we are so glad we could take care of all of your needs at Ed Morse Chrysler Dodge Jeep Ram Muscatine. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, The Ed Morse Chrysler Dodge Jeep Ram Team

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