Ed Morse Honda

I am writing to formally express my extreme dissatisfaction regarding the level of customer service I received at Ed Morse Honda in Riviera Beach on May 8, 2026. What should have been a routine dissatisfaction regarding the level of customer service I received at Ed Morse Honda in Riviera Beach on May 8, 2026. What should have been a routine first-time service appointment for an oil change and tire rotation turned into one of the most frustrating and unprofessional experiences I have ever encountered at a dealership. My appointment was scheduled for 10:30 a.m. However, I arrived early at approximately 9:30 a.m. because I was accompanied by an elderly client who had a separate appointment later that afternoon. I clearly explained to the employee who initially checked me in that I needed to leave no later than 12:00–12:30 p.m. to get my client to her 1:15 appointment. At no point during check-in was I informed that arriving early would not expedite the process or that service appointments were handled solely by appointment time, regardless of early arrival. Had this been properly communicated, I would have made other arrangements instead of sitting there for hours under false assumptions. What made matters worse was the complete lack of communication and professionalism from my assigned service advisor, Christy Matula (Service Consultant). Throughout the entire wait, she barely acknowledged me. While I sat there for hours, I watched multiple customers around me receive detailed updates regarding their vehicles. Advisors, including Chrissy Matula herself, walked other customers through the service process step by step, called them by name, explained what was happening with their vehicles, and provided excellent customer engagement. I, however, was treated as though I did not exist. The only “updates” I received were brief and dismissive comments such as, “Your car is still in the bay.” No estimated timeframe. No explanation. No professionalism. Nothing. After patiently waiting far beyond what should have been reasonable, I finally decided to seek assistance from a service manager because clearly no one intended to communicate with me properly. As my client and I stepped outside, we noticed nearly everyone else who had arrived after me had already come and gone. Yet somehow I was still sitting there waiting with absolutely no understanding of what was going on with my vehicle. I asked a young employee where I could find the service manager. He directed me to Tony’s desk and advised me to wait there. Since Tony was unavailable at that moment, I approached the nearest desk, which happened to be Christy's. From that point forward, the interaction became even more unacceptable. Christy immediately displayed a hostile, dismissive, defensive, and completely unprofessional attitude. All I asked was why I had been waiting so long without proper updates regarding my vehicle. Instead of calmly addressing my concerns as a professional should, she became argumentative and belligerent. Because my elderly client was present, I intentionally remained calm and refused to engage in the negativity she was trying to provoke. At one point, after noticing I had attempted to speak with management, she sarcastically asked if I wanted her to call the manager for me. Her tone and demeanor were beyond disrespectful. I initially said yes because I absolutely felt management needed to know how poorly this situation was being handled. However, as she continued escalating the situation and arguing with me, I decided it was best to end the interaction before it got worse. Then came another unacceptable issue. When Christy handed me my keys and paperwork, part of my key fob was missing. When I questioned her about it, her response was, “Well, I guess it’s in the truck.” That response alone was careless and unacceptable. To make matters worse, my vehicle was not brought back to the service area where I dropped it off. Instead, it had been parked far away from the building in another parking area. When I asked where my vehicle was, Christy casually told me to “hit the alarm” to locate it myself. This was beyond More

The service at Ed Morse Honda with Frank was outstanding—friendly, efficient, and attentive. Made the whole car buying experience smooth and enjoyable! outstanding—friendly, efficient, and attentive. Made the whole car buying experience smooth and enjoyable! More

Vincent Byles was a very excellent person who got me a good deal on my 2026 Honda Civic 10/10 recommend good deal on my 2026 Honda Civic 10/10 recommend More

Knowledgeable kind and courteous. Convenient located with a large inventory. I would encourage my friends to visit this dealership. Convenient located with a large inventory. I would encourage my friends to visit this dealership. More

“At Ed Morse we believe that true success comes from the positive impact we leave on our employees, our customers and our community” - Ed Morse Automotive Group Mission Statement. Ed Morse, a US Army B-2 positive impact we leave on our employees, our customers and our community” - Ed Morse Automotive Group Mission Statement. Ed Morse, a US Army B-25 Navigator during WW II, founded Morse Motors together with his father in 1946. From Ed, to Ted and today Teddy the grandson of Mr. Ed Morse, the company continues to uphold the legacy and proud vision Ed had when founding Morse Motors 80 years ago. The company will celebrate 80 years in business this year and that spirit and Ed’s belief that “honesty is the keystone of business” is still alive and well at Ed Morse Honda located at 3790 W. Blue Heron Blvd. In Riviera Beach. It lives in the hearts and minds of Courtney, the the top sales team performer, Chris the GSM who always takes time to meet and greet every customer as well as all other sales associates and finance personnel working at this location. Courtney is more than a sales associate. Courtney Dacre is always actively “working” the floor. Not only that but her assertiveness as well as technical knowledge, patience, ability to listen to the customer, empathize and provide pertinent advice is remarkable and refreshing. Courtney has superb customer relations skills. She seems to have a unique combination of qualities reminiscent of a seasoned detective searching for the information needed to solve a case as well as a school teacher informing and educating. Yes, I have worked in the automotive industry for many years and that is why when Courtney or Chris or any other member of their team bring up something I may have missed or provide solutions I may have not thought about, I am genuinely impressed. Over the past few year I have purchased at total of 8 vehicles from Courtney and by association from Ed Morse Honda. There is something to be said about knowledge, honesty and great customer service. Thank you Courtney, thank you Chris and Thank you Ed Morse Mr. Ed Morse would be very proud. More

Tom Landis Service- was a big help to me today! He deserves a raise! Great personality. He deserves a raise! Great personality. More

I want to give a huge thank you to Courtney and Chris Ed Morse Honda for going above and beyond to help me with my recent purchase. I ended up trading in my vehicle and driving away in a Honda Civic Sport T Morse Honda for going above and beyond to help me with my recent purchase. I ended up trading in my vehicle and driving away in a Honda Civic Sport Touring — and I couldn’t be happier. The car looks amazing, the color is beautiful, and the deal I received was solid. While my monthly payment is a bit higher than I originally hoped for, I still feel that Chris and Courtney worked hard to make sure I got a great value and a deal I could feel good about. They were professional, patient, and genuinely respectful throughout the entire process, and they treated me like more than just a sale. That kind of service is rare — and it matters. I truly appreciate all the time, effort, and honesty they put into helping me, and I want to recognize them both publicly for their commitment to great customer service. If you're thinking about buying a car, I highly recommend working with Chris and Courtney at Ed Morse Honda. They made the difference for me. Thank you both again — this experience meant a lot. — Juan Perez More

I want to give a huge thank you to Chris and Courtney at Ed Morse Honda for going above and beyond to help me with my recent purchase. I ended up trading in my vehicle and driving away in a Honda Civic Spor Ed Morse Honda for going above and beyond to help me with my recent purchase. I ended up trading in my vehicle and driving away in a Honda Civic Sport Touring — and I couldn’t be happier. The car looks amazing, the color is beautiful, and the deal I received was solid. While my monthly payment is a bit higher than I originally hoped for, I still feel that Chris and Courtney worked hard to make sure I got a great value and a deal I could feel good about. They were professional, patient, and genuinely respectful throughout the entire process, and they treated me like more than just a sale. That kind of service is rare — and it matters. I truly appreciate all the time, effort, and honesty they put into helping me, and I want to recognize them both publicly for their commitment to great customer service. If you're thinking about buying a car, I highly recommend working with Chris and Courtney at Ed Morse Honda. They made the difference for me. Thank you both again — this experience meant a lot. — Juan Perez More

Traveled 6 hrs to find out the vehicle they held for me qas sold the previous day. They could care less about customers, it's all about a quick profit here qas sold the previous day. They could care less about customers, it's all about a quick profit here More

I had an outstanding experience at Ed Morse Honda, thanks to the exceptional service provided by Shawn Berrios. From the moment I walked in, Shawn was professional, knowledgeable, and genuinely dedicated to to the exceptional service provided by Shawn Berrios. From the moment I walked in, Shawn was professional, knowledgeable, and genuinely dedicated to helping me find the perfect vehicle. He took the time to understand my needs, answered all my questions, and made the entire process smooth and stress-free. More