Ed Morse Honda

Bought a 2001 Odyssey in March 2008. Within a month or two, transmission failed. They replaced at no charge. Now, less than 2.5 years later, the transmission has failed AGAIN. Unfortunately, found out two, transmission failed. They replaced at no charge. Now, less than 2.5 years later, the transmission has failed AGAIN. Unfortunately, found out there was a recall and class action regarding this year and model for transmission. They will not honor any type of warranty; had to pay $1600 out of pocket for another transmission with no guarantee that we will not have this problem again. Wrote an email to general manager and service manager--neither had the courtesy or decency to acknowledge my email and complaints--service manager contacted my husband (not me, the writer of the email) to deal with him. Chauvanist!! After paying the $1600 for the new transmission, went to pick up the van AND IT WOULDN'T START!!! THEY FRIED THE BRAND NEW (LESS THAN A MONTH OLD) BATTERY!! Mechanic told us Interstate Batteries are "junk" (best out there) and had a seriously crappy attitude. Crazy--would NEVER buy a Honda again because of the bad impression this dealership has left with me. Also own a Toyota and have had nothing but good dealings with them. More

I was told that they had a price match guarantee if I brought in an offer from another dealership. I had 2 other offers from 2 other local dealerships and they refused to match them claiming that those brought in an offer from another dealership. I had 2 other offers from 2 other local dealerships and they refused to match them claiming that those dealerships must have made a mistake and if I left and went to the other dealerships that they would not be able to honor them. They said it's just to get me in the door and that I would never be able to buy a car for that price. I spoke to the Dir. of Finance and went round and round with him and he said he would have the Dir. of Sales contact me about i and I never heard from him. I would not ever go back to the dealership. There are SO many other Honda dealers to chose from. More

1. The written estimate I was given was $175.00. I was told that if any charges were to exceed that estimate, I would be notified (by phone). I was not notified or asked to authorize charges above $175.00 told that if any charges were to exceed that estimate, I would be notified (by phone). I was not notified or asked to authorize charges above $175.00, and the total charges were 192.74. 2. I brought in the car because: I had a dead battery that needed to be replaced, a burned out headlight, and two days ago, the dealer where I bought the car (not Ed Morse) called to inform me of two recalls from Honda. The battery was replaced as far as I can tell. The headlight was replaced but there is no proof that the lights were checked in any way for functioning. The reason for repair on the bill is stated as "Customer states vehicle has a head light out" with no further information on actual diagnostic testing. Neither of the recall issues were inspected. Person handling all service on this visit: Angel Lao 3. When I pointed out that the shop had failed to look into the recall issues, Mr. Lao told me that I would need to (a) leave the car another day, and (b) pay for a rental car if I wanted to drive anywhere outside of the dealership in the next two days. 4. I was charged a 10% "hazardous waste disposal fee", or $14.07. When I asked what this meant, the clerk at the payment counter told me that this was a fee collected by the state. When I said that percentage was taken on the entire bill, and not on the cost of the battery (the item to be disposed), I was told this was a "state requirement". Elsewhere on the bill the invoice states: "a $1.50 fee to be collected for each new or remanufactured battery sold in the state." This $1.50 in on the invoice, and was billed as yet another charge under "other" on the battery replacement description. This means that the total charges used to establish the 10% amount already included the state-required fee, further raising the legitimate amount agreed upon when I contracted service. 5. When I asked to speak to the manager, I was advised that he would call me back later in the day. He did not. His name: David P. Leatherman More

I took the time to make an appointment for a service, my honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal ov honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal over the phone and she told me to come at 4 pm. I didn't show up earlier 'cause I thought it was rude since I've given an appt at 4 o'clock. When I showed up, everything was ridicuosly wrong. They said to me that my name was not in the computer for any service. I ask to please be served due to the fact that I took time off from work and that was something hard and "expensive" for me to do. Made me wait like 1/2 hour and a guy named Mark came and sit on the front seat for a few minutes and told me he could not do anything TODAY that the technician was leaving at 5 o'clock and that there was no TIME to do anything. At that point I could have had asked to meet the manager but I was so upset (I am sure Mr.Mark saw that in my face) that i just told him that I had the idea they close at 6 o'clock and if the lady who gave me the appt new that, I could have come earlier!!!! The whole thing was a total waste of my time and felt like you are in a undeveloped country where no one takes responsibility and everybody wants to go home early!!! Horrible experience that I am thinking to change my car for something else even a toyota, so I don't have to ever come to that place again. More

Dealership lied about repairs needed. Dealership recommended that I replace my serpentine belt (which had been recently replaced), recommended new front brake pads (those were not replaced to long a recommended that I replace my serpentine belt (which had been recently replaced), recommended new front brake pads (those were not replaced to long ago, with lifetime warranty brake pads), and recommended I replace the pollen filter (which had been replaced recently). Dealership recommended that I replace AC condensor and drier which had been replaced not long ago as well. More

THE REASON I GAVE THIS RATING IS BECAUSE I PAID $1500.00 MORE FOR MY HONDA ACCORD. THIS EMPLOYEE JUST PUT PAPERS IN FRONT ME AND ASKED ME TO SIGN, NEVER EXPLAINING TO ME WHAT I WAS SIGNING. I HAVE NOTHING T MORE FOR MY HONDA ACCORD. THIS EMPLOYEE JUST PUT PAPERS IN FRONT ME AND ASKED ME TO SIGN, NEVER EXPLAINING TO ME WHAT I WAS SIGNING. I HAVE NOTHING TELLING ME WHAT MY INTEREST RATE IS, I HAVE PAPERS THAT ARE NOT FILLED OUT ALL THE WAY THAT HE ASKED ME TO SIGN.WHEN HE STARTED OUT TELLING ME ABOUT THE EXTENDED MAINTENANCE HE MADE SEEM AS IF HONDA WAS PAYING FOR EVERYTHING, I AM NOT HAPPY WITH MY EXPERIENCE. I WILL TELL EVERYBODY I KNOW ABOUT MY EXPERIENCE AT ED MORSE HONDA. I FEEL CHEATED!!!!! YET I FEEL IT IS ALL MY FAULT. ALSO I PUT $10,000.00 DOWN ON MY VEHICLE AND THE GENERAL MANAGER WALKED BY ME AND MY WIFE 3 TIMES WITHOUT SAYING ONE WORD. HE DID NOT SAY HELLO OR GOODBYE. IT IS SUCH A SHAME THAT YOU HAVE TO FEEL THIS WAY(LIKE SHIT) WHEN IT IS SUPPOSED TO BE A HAPPY DAY WHEN YOU BUY A NEW CAR. More

had very pleasant visit with patient and courteous salesperson and f&i mgr. car was flawless when delivered and fuel tank was full! salesperson and f&i mgr. car was flawless when delivered and fuel tank was full! More