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Ed Morse Honda
Riviera Beach, FL
1,083 Reviews
A West Palm Beach new & used car dealership. Excellent auto repair services for your vehicle! Check our website for valuable coupons www.edmorsehondaservice.com
President's Award Winner! The President's Award is the most prestigious and coveted award bestowed upon a Honda Automotive Dealership. It recognizes those Dealership teams who have demonstrated professionalism and an unwavering pursuit of excellence in all areas of operation - customer service, sales, training and facility operation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,083 reviews
April 28, 2011
James was absolutely the most professional sales person I ever had the pleasure of working with. And I don't just mean car salesman I mean salesman period. His knowledge of product and options were flawless. ever had the pleasure of working with. And I don't just mean car salesman I mean salesman period. His knowledge of product and options were flawless. In addition and what I consider above and beyond his obligations he helped me to make the best deal for my situation. And by the way that deal wasn't the best for him. But he still explained to me why it would be the best for me. I simply can't explain how impressed I am with James. Joe Mastres More
by jmastres
Employees Worked With
James Scaglione
April 27, 2011
A superlative car buying experience. My salesman was A superlative car buying experience. My salesman was informed, courteous and professional. The manager and finance dept. man were also top no A superlative car buying experience. My salesman was informed, courteous and professional. The manager and finance dept. man were also top notch professionals. The transaction was handled quickly and efficiently. I did have the service dept handle some additional items I wanted for the car, and they did so promptly and courteously. Everything I wanted for my new car was in stock. It was the best car buying experience I've ever had, and I have bought a lot of cars. I would definitely recommend Ed Morse Honda in Riviera Beach, FL to my friends, and I would definitely do business there again. More
by clareok
Employees Worked With
James Scaglione
April 27, 2011
THIS DEALER WENT OUT OF ITS WAY TO DO EVERTHING I WANTED THE SALESMAN JOHN GLOVER THE MANAGER OF SALES RAUL BENT OVER BACKWARDS FIVE STAR SERVICE AND CUSTOMER SERVICE I WOULD RECOMMEND THIS DEARLER TO ANYON THE SALESMAN JOHN GLOVER THE MANAGER OF SALES RAUL BENT OVER BACKWARDS FIVE STAR SERVICE AND CUSTOMER SERVICE I WOULD RECOMMEND THIS DEARLER TO ANYONE THE DEALER GAVE THE BEST PRICE AND WAS ATTENTIVE TO ALL MY QUESTIONS THE CAR WAS EXPLAINED FULLY AND DELIVERED IN IMPECCABLE CONDITION THE FINANCE EMPlOYEES ARE GREATAND EXPLAIN ALL PRODUCTS BUT DONT PRESSURE YOU TO BUY THEM A GREAT ALL AROUND CAR BUYING EXPERIENCE More
by francis8255
Employees Worked With
John glover
April 27, 2011
James was efficient, knowledgeable and friendly in getting both my daughter and I into new leased autos. My daughter was getting into her second lease and I needed a trade in deal put together in ord getting both my daughter and I into new leased autos. My daughter was getting into her second lease and I needed a trade in deal put together in order to get into my new lease. James was great to work with and did so in a timely matter. Will work with him in the future! More
by Crystal Douglsas
Employees Worked With
James Scaglione
April 27, 2011
James was awesome from start to finish! I still had a year left on a lease with a car that I "hated" and James was able to get me into a brand new Honda Accord coupe and I am in love with my ride!! Every year left on a lease with a car that I "hated" and James was able to get me into a brand new Honda Accord coupe and I am in love with my ride!! Everyone at the dealership was so helpful and sincere, no need for me to ever go anywhere else to buy a car! More
by sbianco
Employees Worked With
James Scaglione
April 27, 2011
Hello Peter, Yes Mr. Sherberg did contact me in a timely manner and he beat out two other Honda dealerships in which I felt inclined to give him the first shot for our business. Maria and I met Mr Sherberg manner and he beat out two other Honda dealerships in which I felt inclined to give him the first shot for our business. Maria and I met Mr Sherberg early that evening and was greeted professionally and turned over to Thomas to show, test drive and explain the vehicle. Well, Mr. Sherbergs entire team was nothing less but professional, knowledgeable, and respectful, and although we were a little short in our trade it was made up with the teams professionalism and that was worth a lot to me. My wife and I are happy with the Insight we negotiated, I will also bring my 2002 S2000 to Ed Morse for service as well,... we are now your customer!! - Show quoted text - More
by rjr9054
Employees Worked With
SHERBERG/ THOMAS/ F&I
November 17, 2010
Bought a 2001 Odyssey in March 2008. Within a month or two, transmission failed. They replaced at no charge. Now, less than 2.5 years later, the transmission has failed AGAIN. Unfortunately, found out two, transmission failed. They replaced at no charge. Now, less than 2.5 years later, the transmission has failed AGAIN. Unfortunately, found out there was a recall and class action regarding this year and model for transmission. They will not honor any type of warranty; had to pay $1600 out of pocket for another transmission with no guarantee that we will not have this problem again. Wrote an email to general manager and service manager--neither had the courtesy or decency to acknowledge my email and complaints--service manager contacted my husband (not me, the writer of the email) to deal with him. Chauvanist!! After paying the $1600 for the new transmission, went to pick up the van AND IT WOULDN'T START!!! THEY FRIED THE BRAND NEW (LESS THAN A MONTH OLD) BATTERY!! Mechanic told us Interstate Batteries are "junk" (best out there) and had a seriously crappy attitude. Crazy--would NEVER buy a Honda again because of the bad impression this dealership has left with me. Also own a Toyota and have had nothing but good dealings with them. More
by bikajeem
Employees Worked With
1-2
November 10, 2010
I was told that they had a price match guarantee if I brought in an offer from another dealership. I had 2 other offers from 2 other local dealerships and they refused to match them claiming that those brought in an offer from another dealership. I had 2 other offers from 2 other local dealerships and they refused to match them claiming that those dealerships must have made a mistake and if I left and went to the other dealerships that they would not be able to honor them. They said it's just to get me in the door and that I would never be able to buy a car for that price. I spoke to the Dir. of Finance and went round and round with him and he said he would have the Dir. of Sales contact me about i and I never heard from him. I would not ever go back to the dealership. There are SO many other Honda dealers to chose from. More
by faythnbellasmom
Employees Worked With
Herb, John
October 09, 2010
1. The written estimate I was given was $175.00. I was told that if any charges were to exceed that estimate, I would be notified (by phone). I was not notified or asked to authorize charges above $175.00 told that if any charges were to exceed that estimate, I would be notified (by phone). I was not notified or asked to authorize charges above $175.00, and the total charges were 192.74. 2. I brought in the car because: I had a dead battery that needed to be replaced, a burned out headlight, and two days ago, the dealer where I bought the car (not Ed Morse) called to inform me of two recalls from Honda. The battery was replaced as far as I can tell. The headlight was replaced but there is no proof that the lights were checked in any way for functioning. The reason for repair on the bill is stated as "Customer states vehicle has a head light out" with no further information on actual diagnostic testing. Neither of the recall issues were inspected. Person handling all service on this visit: Angel Lao 3. When I pointed out that the shop had failed to look into the recall issues, Mr. Lao told me that I would need to (a) leave the car another day, and (b) pay for a rental car if I wanted to drive anywhere outside of the dealership in the next two days. 4. I was charged a 10% "hazardous waste disposal fee", or $14.07. When I asked what this meant, the clerk at the payment counter told me that this was a fee collected by the state. When I said that percentage was taken on the entire bill, and not on the cost of the battery (the item to be disposed), I was told this was a "state requirement". Elsewhere on the bill the invoice states: "a $1.50 fee to be collected for each new or remanufactured battery sold in the state." This $1.50 in on the invoice, and was billed as yet another charge under "other" on the battery replacement description. This means that the total charges used to establish the 10% amount already included the state-required fee, further raising the legitimate amount agreed upon when I contracted service. 5. When I asked to speak to the manager, I was advised that he would call me back later in the day. He did not. His name: David P. Leatherman More
by daisymae8
Employees Worked With
Angel Lao, David Leatherman
April 25, 2010
I took the time to make an appointment for a service, my honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal ov honda fit was (still is) having troubles. This happened exactly on April Tuesday the 6th. I had the pleassure to speak with some one named Crystal over the phone and she told me to come at 4 pm. I didn't show up earlier 'cause I thought it was rude since I've given an appt at 4 o'clock. When I showed up, everything was ridicuosly wrong. They said to me that my name was not in the computer for any service. I ask to please be served due to the fact that I took time off from work and that was something hard and "expensive" for me to do. Made me wait like 1/2 hour and a guy named Mark came and sit on the front seat for a few minutes and told me he could not do anything TODAY that the technician was leaving at 5 o'clock and that there was no TIME to do anything. At that point I could have had asked to meet the manager but I was so upset (I am sure Mr.Mark saw that in my face) that i just told him that I had the idea they close at 6 o'clock and if the lady who gave me the appt new that, I could have come earlier!!!! The whole thing was a total waste of my time and felt like you are in a undeveloped country where no one takes responsibility and everybody wants to go home early!!! Horrible experience that I am thinking to change my car for something else even a toyota, so I don't have to ever come to that place again. More
by ccolomine
Employees Worked With
Mark
