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Ed Morse Honda

Riviera Beach, FL

4.3
1,083 Reviews
A West Palm Beach new & used car dealership. Excellent auto repair services for your vehicle! Check our website for valuable coupons www.edmorsehondaservice.com President's Award Winner! The President's Award is the most prestigious and coveted award bestowed upon a Honda Automotive Dealership. It recognizes those Dealership teams who have demonstrated professionalism and an unwavering pursuit of excellence in all areas of operation - customer service, sales, training and facility operation.
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3790 West Blue Heron Blvd

Riviera Beach, FL

33404

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Showing 1,083 reviews

February 29, 2012

WORST EXPERIENCE OF MY LIFE I went to get a car after WORST EXPERIENCE OF MY LIFE I went to get a car after mine got totaled they were very friendly to make the sale and I went home in "my" new car... More

by TATIANA LEAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff - Financial dep/ General Manager
Mar 02, 2012 -

Ed Morse Honda responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please contact me at 561-844-5700, ext 102 so we can discuss your concerns. Michael Scaglione Ed Morse Honda General Manager

Mar 09, 2012 -

Ed Morse Honda responded

Tatiana: I see that the General Manager of our Honda location has attempted to contact you to discuss your concerns, but he has yet to hear back from you. I would like to discuss your review with you personally so please call me on my mobile phone at 561-644-3888. I look forward to your call. Peter Deiser Director of Internet Sales Corporate Office Ed Morse Automotive Group

Mar 14, 2012 -

Ed Morse Honda responded

We make customer service and satisfaction our number one priority at all of our 10 locations throughout Florida. We hate the thought of anyone leaving any of our dealerships unhappy. Because of the serious nature of the allegations in your complaint dated February 28th, both the General Manager and I reached out to you personally to request additional details about your transaction and experience. It has now been two weeks without a response. Regardless of that fact, we have both personally interviewed all Ed Morse Honda employees involved and reviewed all accompanying paperwork for accuracy. We have been unable to find any evidence of wrongdoing by any personnel at the Dealership level. If you still have any concerns at all, or if there is anything that we can do earn your business now or in the future, I will invite you again to contact me at 561-455-1111 ext. 2170 at any time. Peter Deiser Director of Internet Sales Ed Morse Automotive Group

February 28, 2012

John Glover had the best customer and sales service. He really listened to what I was looking for and met my needs with the Honda Accord he found for me. I was looking for a new car out of necessity and Jo More

by jennieclark1188
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Glover, Luis
February 27, 2012

Ed Morse Honda was a pleasure to do business with. Dawn Wellman was an awesome sales professional. Exceeded expectation, able to answer all questions, and most importantly patient. Thanks Ed Morse More

by azncantonz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Wellman
February 26, 2012

We were very nervous and anxious at first because we didn't want to badgered or harassed into buying a car. Chris approached us and was so friendly and had such a good sense of humor. He went through More

by careylaina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Prager, Luis (Business Manager)
January 28, 2012

I have been a Honda customer since 2003 and Toni Quatrale has been my representative, since then. This is my 5th lease with Toni. She is fantastic in knowing what I want and is always there when need be. Sh More

by golzbein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Toni Quatrale and Pete Colombo
January 27, 2012

All coversations were amiable and business like. We were All coversations were amiable and business like. We were well received,and the negotiations were fair. Both John Glover and Ralph Mandarino got th More

by Oldman2012
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Glover & Ralph Mandarino
January 16, 2012

Mr. Berger responded promptly to our internet inquiry and accommodated our schedule for an appointment. Sales Consultant Jim Degray made a courteous and thoruogh presentation of the Honda Fit. There were t More

by Maria Machin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cliff Berger, Jim Degray
January 10, 2012

I had a wonderful experience with my salesperson. Lenny Green is the best. And the finance guy, Ralph, who handled my closing was also a nice guy. No one was pushy and being a single, female - I was a li More

by cmross415
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenny Green
January 10, 2012

Great experience very staight forward and no BS! I asked for a bottom line quote over the phone and he gave me what I asked for. Unlike every other dealer who insisted I come in to work a deal out so they More

by rongoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jud Reiss, Jim DeGray
January 04, 2012

I received excellent service the day I went to lease my new car. They were very attentive and provided excellent costumer service. I will defenetly recommended it to anyone that is interested in great serv More

by Carlag19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos datena
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