Mazda Lakeland

Very professional. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. Impressive video of inspection sent via text in real time. Excellent communication. Quick scheduling and service. More

My family and I had a wonderful experience! The staff are very helpful and laid back, so there's no pressure, which makes the entire process much more enjoyable. The staff are very helpful and laid back, so there's no pressure, which makes the entire process much more enjoyable. More

Great service! Staff are very helpful. Always a pleasure taking my Mazda in for service. Staff are very helpful. Always a pleasure taking my Mazda in for service. More

Staff are very helpful. They updated me during the service process. They even included a video of what they have done to my car and explained what they have diagnosed. Th They updated me during the service process. They even included a video of what they have done to my car and explained what they have diagnosed. The mechanic even went with me for a drive to help diagnose the problem. Juan is a great help and even informed me that I can give him a call as to the status of my car. Aldel is the mechanic, and he is very helpful in explaining his diagnosis during the test drive. The garage shop is very clean and well organize. The waiting room is very clean, and they even provided refreshment (coffee and water). A vending machine is available for a quick snack while waiting. These guys really take care of their Mazda family. Nice dealer and great job. Thanks. Love my Mazda CX30. More

Professiona staff with great customer care. I was greeted right away and my needs assessed I was greeted right away and my needs assessed More

Efficient, courteous service. Good communication between the service advisor and the customer including video of the work or diagnosis. Good communication between the service advisor and the customer including video of the work or diagnosis. More

Always a pleasure taking my Mazda in for service! ! My representative was amazing, everything is clean, coffee and snacks included and I’m never waiting for more than what was expected!! Great locati ! My representative was amazing, everything is clean, coffee and snacks included and I’m never waiting for more than what was expected!! Great location and wonderful staff!! A++ More

I had an appointment for an oil change. It took three hours. When I checked in the service writer scrolled through the screens, I initialed the screens. Total was to be $119. Three hours la It took three hours. When I checked in the service writer scrolled through the screens, I initialed the screens. Total was to be $119. Three hours later when car was ready the cost was $135. I asked what that included. He said tire rotation and oil change. I said I never authorized tire rotation, I have new tires with lifetime rotation free. He said at the time appt was booked it also included tire rotation. I did not book a tire rotation and I booked the appt with the person who checked me out. I was the person that booked the appt and he was the person I booked it with. Last oil change my husband took my car there. It took him over 2 1/2 hour as well. He was furious. My warranty will be over by the next oil change due. I will NOT be back. More

Mazda of Lakeland is more than just a dealership. It’s a welcoming red carpet into the Mazda family and brand. These guys will take care of you, answer any and all questions honestly, follow up with It’s a welcoming red carpet into the Mazda family and brand. These guys will take care of you, answer any and all questions honestly, follow up with you after your purchase and help you in any way they can. My sales specialist (Nelson Gomez) and finance specialist (Julio Gonzalez) were both extremely professional and a pleasure to interface with during the buying process. Looking forward to any trips I have to make back to my dealer for subsequent visits so we can all nerd out about our Mazdas. More

Very pleased with the service and the entire service crew!!! Would definitely bring my Mazda to Lakeland Mazda! crew!!! Would definitely bring my Mazda to Lakeland Mazda! More