Ed Napleton Honda St. Peters

Prince made purchasing my first car the best experience. He is very personable and made me feel very comfortable and welcome. He even came in on his day off to finish things up. All of the other staff were He is very personable and made me feel very comfortable and welcome. He even came in on his day off to finish things up. All of the other staff were great as well. They made me feel very important. This dealership is the one I will go to for the rest of my life. More

I have bought 19 new cars in my life, including once before at Ed Napleton Honda in 2014. Never before have I been treated in such a demeaning and irrelevant manner. First, Napleton has hired a few before at Ed Napleton Honda in 2014. Never before have I been treated in such a demeaning and irrelevant manner. First, Napleton has hired a few ‘conceiere ’ or trainees sales reps who clearly just greet new customers and vet them for other sales reps to work on qualified and interested buyers. No problem with the idea, but they should at least be trained on sales and should know the features of the cars. I test drive a 2020 Passport and showed my rep all the technology which I knew from my 2018 Accord. I had a few basic questions in standard features and was told the ‘product specialist’ at the showroom would know. One such feature I questioned is whether Passport had the brake hold. The product specialist told my rep it did. While I waited 15 mins to get an answer, I was able to confirm in fact it did not apply to the passport via a simple web search. During the negotiation process, the sr sales rep was very unethical in presenting a discount and then cut it by such things as Honda Delivery charge and Napleton add-ones and rebates for college grad which clearly did not apply to me. When I challenged him on the delivery charge, he said it was not in the MSRP. I told him 3 times it was as the car was just 10 feet from me on the showroom! I finally just got up, took a picture of the sticker and showed it to him. I then just told him my bottom line number I would buy the vehicle. 3 times he repeated the wrong number by $1000 trying to slip me up - very insulting! He finally stopped when I told him my number once more and told him I will gladly try elsewhere if Napleton couldn’t meet it. I finally did get an acceptable offer but it was a ridiculous and demeaning process. I then asked the sr sales person whether Napleton could register my car in Florida as It is my primary residence. I know they have a presence there so when he said yes, I figured it was not an issue. Only after we went to finalize the contract did he start working a MO title and told me FL was not possible - as if he never heard my requirement! Only after speaking with the GM a few days later did Napleton agree to process the title in FL - much appreciated by me! Within a week of taking procession of the car, Napleton Service called me to inform me the Passport had a recall and that I needed to get it into the shop immediately. When I asked why this was not caught at time of delivery, she said Sales must have missed it. It was just a software update so I made arrangements the next day. When I kicked up the car that day, I noticed a sound coming from the steering wheel. I later discovered the steering column covering was not snapped in place, obviously missed by the technician. I took the car back the next day after being told they would have the technician who missed it would fix it immediately. 90 minutes later, the Sevice Rep told me the part was now broken and had to be replaced. My third appointment for the same issue Was scheduled after they call 5 days later that the part was in. I was at Service at 7am the next day and they asked if I just wanted to wait. Fortunately I had another ride as I came to find out at 1pm that the part had just arrived! I would have been waiting 6 hours for the repair had I not taken another ride! Thankfully, the 3rd time was a charm. I now have the car in FL where I never have to interface with Napleton Honda again! More

My salesman, Prince, was very friendly, personable, and knowledgeable. I would definitely recommend him to anyone looking for a new or used vehicle at Napleton. knowledgeable. I would definitely recommend him to anyone looking for a new or used vehicle at Napleton. More

Unbelievable deal. Very customer service oriented and always willing to make the deal and retain customers for purchases, trades, services and anything possible throughout the life of every vehicle the always willing to make the deal and retain customers for purchases, trades, services and anything possible throughout the life of every vehicle they own. More

Prince was a very personable and knowledgeable salesman. I would recommend him to anyone looking for car. If you’re looking for a car, ask for Prince...Thanks Prince! I would recommend him to anyone looking for car. If you’re looking for a car, ask for Prince...Thanks Prince! More

Prince helped me get my car. He was wonderful, helpful, knowledgeable and all around great. I will be back again. Highly recommend napleton honda thank you knowledgeable and all around great. I will be back again. Highly recommend napleton honda thank you More

Jesse Rosenthal was very informative on that Honda you could almost call him a professor very pleasant to deal with definitely recommend him next time could almost call him a professor very pleasant to deal with definitely recommend him next time More