Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda St. Peters
St. Peters, MO
1,876 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,876 reviews
December 08, 2019
Awesome staff, clean showroom and who can beat free Starbucks coffee while you wait?!?! Hands down the best car shopping experience I've ever had. Great atmosphere and very knowledgeable staff. If you Starbucks coffee while you wait?!?! Hands down the best car shopping experience I've ever had. Great atmosphere and very knowledgeable staff. If you choose Ed Napleton Honda, ask for Allison....you'll thank me later! :-) More
by czajdel11
Employees Worked With
Allison Hock
December 06, 2019
Great dealership. Very comprehensive protection plan for every vehicle sold. Friendly staff, good deals, good service. I dont have anything else to say but that. every vehicle sold. Friendly staff, good deals, good service. I dont have anything else to say but that. More
by Joshuakoester
Employees Worked With
Orlando Ewing, Aaron Roberts
December 06, 2019
This dealer made me feel appreciated and valuable. They helped me with selecting a car in my price range and helped me through the process of buying. helped me with selecting a car in my price range and helped me through the process of buying. More
by xxdeltastrifexx
Employees Worked With
Randy Lyman
December 05, 2019
Three months later and still no title. I am literally exhausted trying to get it and am looking into involving other agencies. I paid in full but I cannot register my car. I will not let my daughter dri exhausted trying to get it and am looking into involving other agencies. I paid in full but I cannot register my car. I will not let my daughter drive it because I don’t want to risk a ticket. We have been dealing with them since August when we were sold a car that stopped working within a week and they traded it out for this one. As happy as we were with that, it’s not a great solution since they will not provide the title to me. More
by Js323
December 01, 2019
This dealership is always efficient with service from beginning to end! Aaron, the service advisor is always chipper and goes above and beyond making sure I receive all the necessary work done on my car. beginning to end! Aaron, the service advisor is always chipper and goes above and beyond making sure I receive all the necessary work done on my car. Thanks!! More
by k.dixon
Employees Worked With
Aaron Roberts
November 30, 2019
Great Service at Ed Napleton Aaron was great! We always receive great service. Everyone is so helpful and pleasant! There is such a short wait time and the car is always washed a Aaron was great! We always receive great service. Everyone is so helpful and pleasant! There is such a short wait time and the car is always washed and beautiful! More
by Piqueturns83
Employees Worked With
Aaron Roberts
November 25, 2019
Coming from St. Louis, I’ve searched long for a Sales Consultant I can genuinely trust. Once I found Claire at Napleton, she was able to answer all of my questions to ensure I left completely satisfied. Consultant I can genuinely trust. Once I found Claire at Napleton, she was able to answer all of my questions to ensure I left completely satisfied. Claire is professional, knowledgeable, and beyond generous to her customers. I’ll definitely be recommending her to all of my friends and family; she made this process much easier and stress-free than I ever expected. More
by Allen
Employees Worked With
Claire Bollan
November 24, 2019
Highly disorganized, waste of time My partner made an appointment several days in advance to test drive a used Honda Fit. The day before his appointment, he received three separate phon My partner made an appointment several days in advance to test drive a used Honda Fit. The day before his appointment, he received three separate phone calls from the dealership, no messages left. He called back to ask what was up; no one he spoke to could tell him why they called. He received a text from the dealer confirming the appointment, and replied confirming that he looks forward to driving the car. We arrived at 9:15am and were told the car was at a different lot and it would be a half hour because they had to send someone to pick it up (we could have gone to this different lot, if we'd been told it was there!). They persuade us to drive a new Fit in the meantime. We finish and tell the dealer some things we didn't like about that particular model (sport) vs. things we appreciate about the other model of the used car made the appointment to drive. She could have easily persuaded us to test drive a new model with the features we were looking for, but she clearly didn't care about what we're interested in. 45 minutes later, the dealer tells us, 'Sorry, the car (that you made the appointment days in advance to see) is dirty, and so it needs to be cleaned, but the cleaners are closed because it's Saturday. You'll have to come back Monday.' My partner goes back on Monday, finally gets to drive it, puts $500 refundable deposit down because even though the dealership service was total crap, we like the car and it's a good deal. Meanwhile, I find a Prius at another dealership where a dealer treats me with respect, is actually interested in what we want, and the car gets better mileage. We decide to buy that car instead, because we want to patron a dealership who earned our business. I returned in person to Ed Napleton to ask for our deposit to be refunded. Waited 20 minutes to talk with the dealer, who asked why we chose another car. I shared that we had a negative experience with Ed Napleton, and she proceeded to argue with me, telling me that I need to understand we couldn't drive the car because of the inclement weather. The day of our test drive appointment was sunny and warm! Next I'm told, "Oh, I'm sorry, the bank is closed today so your deposit will be refunded Monday." It is now 5 business days later, and our deposit has not yet been refunded. Don't waste your time on this dealership, they are not trustworthy and will do nothing but waste your time and money. More
by Treeclimber
Employees Worked With
Allison Hock
