Ed Napleton Honda St. Peters

Used car sales gimmicks Had a disappointing visit to Napleton today. Based on all the positive reviews online I hoped this might be a great place to walk into to browse vehi Had a disappointing visit to Napleton today. Based on all the positive reviews online I hoped this might be a great place to walk into to browse vehicles, and maybe even make a purchase today if they had something we liked in stock. I was very pleased with the knowledge of the sales rep and his courtesy and friendliness. He was new so wanting to help him out we spent quite a bit of time answering all his questions and letting him fill out paperwork before he was finally ready to point us to a vehicle that would fit our very specific stated requirements. After we balked when he showed us a row of nice vehicles that all had a sticker price above our range, he checked with the manager and then assured us that they would be able to work a deal within our price range for any of those vehicles. We were thrilled and test drove and then asked for their best price on our favorite of the vehicles as well as the one that the sales rep said should be the lowest priced of the group, and then were extremely irritated when the sales rep and manager responded with pricing on both that was above the price the rep had originally said they could stay under. We had been at the dealership for almost 2 hours by then, and had another obligation to attend to, so we walked out at this point feeling extremely frustrated. The manager stopped me on the way out to see if a deal could still be made, and when I expressed my frustration, he said he would text a better price later in the day, but he never did. The selection of cars was actually great, and the pricing they did offer wasn't bad considering those particular vehicles specs, but the seeming lack of ethics or I guess at best the glaring miscommunications between management and sales staff left us with a very bad taste about the visit. More

Had a Honda Fit; sadly no negotiable deal this time. As my lease was nearing the end (October), my daughter accompanied me to the dealership where I originally leased my FIT in 2013. Anticipated leasing As my lease was nearing the end (October), my daughter accompanied me to the dealership where I originally leased my FIT in 2013. Anticipated leasing a 2016 FIT. My MAIN REASON for writing this review is to thank my Sales Consultant, Mr. Randy Lyman. I met him in 2013. Although he was not my Sales Consultant at that time, I found him to be a very knowledgeable, pleasant, courteous representative of this dealership. When I walked in with my daughter on August 3, Randy was the person I looked for. He was again very friendly, polite, listened to what I wanted, and arranged a test drive of a new Honda FIT. He treated me as a Valued Return customer. I could not have had a better sales contact at this dealership. Unfortunately, we were unable to come to acceptable terms regarding the finance arrangements. I also want to say a public "Thank You" to Ms. Veronica Mosby for being so friendly, patient and understanding during the three visits I made to the Service Dept. during my 3-year Lease Agreement. She is an answer to many problems for a woman who know very little about autos. More

Over accommodating staff in a good way Recently bought a used car from this Dealership. I delt with multiple people along the way and each of the people seemed to provide honesty and gre Recently bought a used car from this Dealership. I delt with multiple people along the way and each of the people seemed to provide honesty and great customer service. The car salesman Matt, though newer to the salesman position was a straight shooter, he was honest with me if he did not have an answer and went to his supervisor with the questions he did not have answers for. The car I purchased had AC problems, Ed Napleton Honda fixed it free of charge and provided me with a courtesy car. Veronica in the service department stayed late to meet me to swap out the courtesy car with my vehicle. While in possession of the courtesy car, a rock chipped the windshield. The manager was more than accommodating when he told me it was okay and would have it filled at no cost to me. Over all great experience, very honest and accommodating and all employees I came in contact with seemed happy with their jobs. More

Great experience Ken Culver was our salesman. Speaking from someone who does NOT enjoy car shopping, he made the whole process much better. He was very knowledgable, Ken Culver was our salesman. Speaking from someone who does NOT enjoy car shopping, he made the whole process much better. He was very knowledgable, friendly, and helpful, and I did not find him pushy at all. I would definitely drive the farther distance to this dealership, and would recommend him to anyone in the market for a new car! Also, even like my new car!!! More

Awesome! The day I bought my car was really long and stressful, but my Salesmen Bobby made sure I was comfortable and informed all day. Offered me water and so The day I bought my car was really long and stressful, but my Salesmen Bobby made sure I was comfortable and informed all day. Offered me water and soda and made me laugh as well. Overall great first experience buying a car. I felt like I was in good honest hands. Thanks again Bobby!! More

Sales and Service Informative, pleasant, no pressure experience at Ed Napleton. We had purchased a used vehicle in the past from them and decided to make it our first Informative, pleasant, no pressure experience at Ed Napleton. We had purchased a used vehicle in the past from them and decided to make it our first stop when looking for a new vehicle. Car shopping can be a very tiresome, tedious experience but they make it pleasant all the way around. More

Great customer service I purchased a used Honda Odyssey about 2 months ago. It only had 1 key when I purchased it, but I found a blank on amazon for about $8. I took th I purchased a used Honda Odyssey about 2 months ago. It only had 1 key when I purchased it, but I found a blank on amazon for about $8. I took the blank into the dealership to get the transponder programed and the key cut. I spoke with the sales manager and they comped to cost of getting the key programed and cut. More