Ed Napleton Honda St. Peters

Great buying experience Great experience buying my car from them. Sales rep was great to work with, no pressure. Finance dept was great as well. We were in and out of there Great experience buying my car from them. Sales rep was great to work with, no pressure. Finance dept was great as well. We were in and out of there in a couple of hours. More

Word means nothing. Don't honor USAA pricing and Veterans! My wife and I were looking to buy 2016 Honda Pilot. Being a Veteran I always use USAA car buying service. Since 2016 Pilot were so new, there was n My wife and I were looking to buy 2016 Honda Pilot. Being a Veteran I always use USAA car buying service. Since 2016 Pilot were so new, there was not a big discount via USAA on the car ($600). Ed Napelton was offering a dealer discount of $500 as well. I was good with the price of the vehicle and the discounts. We were miles off on my trade. They offered at first 17K for my trade. I told them I wanted payoff 21K. They told me my trade wasn't worth that much and they said look we ran your VIN and this is what it is worth. When I looked at the paper I knew right away they were lying to me about running my VIN. The paper work they showed me was for a base model Chrysler Town and Country and it didn't have any of the upgraded options that I had on my van. When I pointed this out to them they said "oh, well your options would only add $500 dollars so we will give you 17,500). Which I knew was a lie. I said no thanks and my wife and I left. I didn't get a half a mile down the road and they called me back and said they would give me payoff. Being frustrated with the whole process I told them I wanted to look at other dealers but I would get back with them. I shopped around and no one had the particular Pilot in stock that we wanted but Napelton. I emailed and text the salesman that I was ready to make the deal they said they would days prior. The sales manager then comes back and says "we will only give you 20k for your trade in, and $500 off the MSRP". I asked him what happened to deal we discussed days before and he told me that's the deal since I know you went and talked to Frank Leta Honda. Is Ed Napelton really that petty that they would be upset I talked to a competitor. I asked about $600 off USAA and he said this is the deal take it or leave it. I said well I will leave it then. He then hung up on me. The salesman text later and said hey we will give you the $600 and $500. I asked what about payoff on my van. He said they were firm on 20K that was the deal if I didn't want it they would take me off the contact list. I told him then go ahead and take me off the contact list. Days later Harley Wyatt emails me again stating they want my business. I emailed him back and said if you give me the deal that I thought we originally agreed to then ok lets do it. He emailed back and said they would only give me $500 off MSRP and now only 19K for my trade (and he called me bud). What an insult. The salesman Thomas Bechtel was nice. The sales managers lack professionalism and there word mean nothing. More

Pleasant, personable staff The staff was very personable and focused on giving me a great deal versus putting a bunch of extra cash in their own pocket. Asking price on the car The staff was very personable and focused on giving me a great deal versus putting a bunch of extra cash in their own pocket. Asking price on the car I purchased was MUCH less than any other dealership I went to which is why I drove 2 hours to this specific dealership. They made the long drive well worth it and made it very clear they appreciated my business... Ken was my dealer and he was great along with Rick who handled the financial potion and final paperwork. Upon leaving my boyfriend had already decided when it's time for him to get a new truck Ed Napleton dealerships are the first he will consider. Highly recommended!! More

Excellent Customer Service Kim always makes himself available to answer my questions and is honest about the urgency a repair needs to be done. I appreciate Kim for his outstan Kim always makes himself available to answer my questions and is honest about the urgency a repair needs to be done. I appreciate Kim for his outstanding customer service. More

Quick and personal service Shane was great. Took time to work through several complicated needs we had in purchasing our vehicle. Will definitely be back for our next purchase Shane was great. Took time to work through several complicated needs we had in purchasing our vehicle. Will definitely be back for our next purchase. More

Excellant Thomas Bechtel was well informed professional and helpful during the entire process of buying the car. I would highly recommend him to anyone that is Thomas Bechtel was well informed professional and helpful during the entire process of buying the car. I would highly recommend him to anyone that is interested in buying a Honda More

A very good idea. I was very skeptical of buying a new car Demetrius Jackson was helpful and concise and explained everything in detail. I felt really secure about my p I was very skeptical of buying a new car Demetrius Jackson was helpful and concise and explained everything in detail. I felt really secure about my purchase and i love my new car Thank you! More

Very good They were very pleasant and easy to deal with. Ken was very helpful and knowledgable. We got the deal we wanted. Ken had made several follow up ema They were very pleasant and easy to deal with. Ken was very helpful and knowledgable. We got the deal we wanted. Ken had made several follow up emails and calls. More

Very good The staff members are very nice and easy to work with. They explain every step of the process clearly, and make the experience very positive. The staff members are very nice and easy to work with. They explain every step of the process clearly, and make the experience very positive. More