Ed Napleton Honda St. Peters

This is the second car I have purchased from Ed Napleton Honda of St. Peters. They have treated me fairly and with respect on both occasions. I went in willing to talk with any sales person, but ran into Honda of St. Peters. They have treated me fairly and with respect on both occasions. I went in willing to talk with any sales person, but ran into Holly Davidson who has now helped me purchase 5 (or maybe it is 6) vehicles. He is the ultimate in non-pressure salesman and tells you right up front do what makes sense for you and he really does mean it. I have walked away at another dealership and he called to thank me for my time and let me know to stop back in when I am next looking for a vehicle. The signing of the papers was also a very stress-free time. We were offered several add-ons, such as Gap Insurance, pre paying for first service times, etc. but the attitude was very much do what makes sense for you, we want you as a long-term customer, not a one time visitor. More

The service team is always quick to get you in and out. They are very friendly and explain exactly what the issue is and the cost to fix it. They wash your car before returning it to you. Great Service w They are very friendly and explain exactly what the issue is and the cost to fix it. They wash your car before returning it to you. Great Service with a Smile. More

I would not recommend service work at Ed Napleton Honda. I had my hood repainted at this dealership. To my surprise, the my car was driven off premises to be painted at some unknown location. The service I had my hood repainted at this dealership. To my surprise, the my car was driven off premises to be painted at some unknown location. The service advisor gave me two different locations to locate my car and neither was the one where the car was painted. My car returned painted BUT absolutely filthy. Service advisor advised me that the car was ready. When I questioned the quality and most importantly the white paint residue all over the engine compartment and the passenger cabin, the service advisor was unapologetic. She eventually offered to detail the car the following day. I returned the next day to find out that I was lied to. I advise future customers to GET EVERYTHING IN WRITING. This dealership should not be trusted! I will certainly never return to Ed Napleton Honda, especially after no response from a letter I wrote to the general manager, which was never answered. More

Purchased a 2010 Certified Odyssey. Traded in a 2006 Chrysler Town & Country. The sales process was long but I had made it clear we were heading to another dealership and after thinking about that I' Chrysler Town & Country. The sales process was long but I had made it clear we were heading to another dealership and after thinking about that I'm sure the stall was intentional. The real problem stated after we took delivery. We did not have our trade title as it was in out safe deposit box. We were instructed by all involved to just bring it in the next day. We proceeded with those intentions. I was given a "We owe" for a set of headphones to the DVD system as they were missing. We contacted the dealership and advised we were in possession of the trade title and would be in to turn it in and get our new title for the vehicle we had purchased. I was then informed that I would not be getting the title to our purchase as it took 10 days for our check to clear and after that the title clerk would mail us our title work. We had issued the dealership a bank check not a personal check. There is no way such a check could be bad. I informed the salesperson that the problem was out plates were due for renewal and we were getting ready to leave town on vacation (driving vacation) She called me back and informed me she would get with the General Manager and try to solve this. She also informed me the headsets would be available upon my arrival. When I arrived at the dealershhip, OUR SALES GIRL WAS GONE, NO HEADPHONES AND THE GM KNOW NOTHING ABOUT THE ISSUE. When I explained the concern to the GM he stated they were in the right and would not issue me the registration paperwork until they were sure the check had cleared. There was no concern for the fact that I had to drive on vacation across 5 states with improper issue of registration. I really thought this was a dealership who would be straight. It is just like many of the others, once they get your money the rest is just - well it just matters not Looking back, I wish I had just walked away form this deal. More

it was a great experience shopping at Ed napelton Honda and buying my Honda Odyssey. the sales man was very gentle and they worked with me to give me the best offer and loan that met my criterias. and buying my Honda Odyssey. the sales man was very gentle and they worked with me to give me the best offer and loan that met my criterias. More

This was my first visit to Ed Napleton Honda and based on this experience, I will be returning when my car requires maintenance. The price for an oil change was much lower than at other Honda dealers I have this experience, I will be returning when my car requires maintenance. The price for an oil change was much lower than at other Honda dealers I have used in the past, even for synthetic oil. My car was also finished much faster than the original estimate. I also like that I was able to schedule an appointment for an oil change instead of dealing with first come, first serve where the wait times can be lengthy. The online scheduling process was also incredibly easy and efficient. Overall, a great experience and a happy customer! More

Considering some people would rather have a root canal done at the dentist, than go to buy a new car, we wanted to share our FANTASTIC new car buying experience at Ed Napleton Honda in St. Peters, Missour done at the dentist, than go to buy a new car, we wanted to share our FANTASTIC new car buying experience at Ed Napleton Honda in St. Peters, Missouri. My wife, Julie, and I just bought a 2012 Honda Civic EX-L W/Navi from Ed Napleton Honda. Our sales associate was Jessica Vaccaro. She made our new car buying experience fun and easy. Jessica was very accommodating and met with us on our schedule. She was extremely friendly, knowlegeable and NOT pushy at all. We feel like we made a great deal and we LOVE our new Honda. We told Jessica exactly what we wanted and she located the car for us the next day. It was a very smooth transaction. When we went back to pick up our new car, Jessica took a lot of time showing us everthing about the car including how to use our navigation system. This was a huge help since we have never owned a car with navigation and we LOVE it! Jessica even connected our phones via Bluetooth and got it all set up for us including voice commands....That is GREAT service after the sale. If you are looking to buy a Honda, we HIGHLY recommend seeing Jessica Vaccaro at Ed Napleton Honda! She will not pressure you and she will make buying a new car fun, fair and EASY the way is should be! When we went to the finance department, we met with their business manager, Mark Pappert. Mark was VERY professional in appearance, well spoken, nice, friendly, calm and he really took his time with us. He was very experienced, knowlegeable and explained everything. He was happy to answer any questions we had. Again, Mark made us feel relaxed, and he was not pushy at all. It was like talking with an old friend. We immediately felt at ease and trusted both Mark and Jessica. After we initially made the deal and before taking delivery, Julie and I had to go out of town for a previously scheduled trip. During this time, we were kept abreast of progress etc., via texts and phone calls. The follow up after sale has been fantastic by Jessica, Mark and even a very nice secretary named Rolanda(?) We did a lot of research and visited several dealers prior to going to Ed Napleton Honda and we were extremely satisfied with the way we were treated there. If you are in the St. Louis area and are interested in purchasing a new Honda, WE HIGHLY RECOMMEND STOPPING BY ED NAPLETON HONDA AND BE SURE TO ASK FOR JESSICA VACCARO IN SALES AND MARK PAPPERT IN FINANCE! Happy car hunting!! Tim and Julie Dailey More

We visited looking to lease with the Honda factory Lease deal. We already knew the advertised price for the LX Odyssey but we were interested in an EX-L. We test drove the car and then asked what we thought deal. We already knew the advertised price for the LX Odyssey but we were interested in an EX-L. We test drove the car and then asked what we thought was a simple straightforward question of what the price would be for the EX-L. Also thought we would inquire as to how much we could get on a trade in. Told them upfront we were only looking at some numbers and were not ready to buy. We wanted to know if it was feasible. This is when everything went bad. We got the usual sales tactics and then whammy they low balled trade by several thousand dollars. We asked for our keys and got runaround for another hour. Then Shane brought the price and whoa almost double what the factory price was for the LX and it wasnt the factory deal at all as there was a huge security deposit. Way to go Shane on your listening skills. Again asked for the keys and another round of waiting and then a manager shows up and asks if we can work something out tonight. Really! I say no way and again ask our keys. Shane stupidly asks if we're going to continue to drive our old car than buy a new one from him. To Summarize: they low balled a potential trade and high balled and bait and switched the lease. Avoid Shane, He is not interested in customer service only how to pad his pocket. He doesnt listen to customer either just wants the sale. (check out my review at Frank Leta Honda guys, you might learn something) More

I found the representative to be very courteous and efficient. He responded to my inquires regarding replacing the timing belt and provided information that was not clearly defined in the Owners Manual efficient. He responded to my inquires regarding replacing the timing belt and provided information that was not clearly defined in the Owners Manual. I was also pleased to find that my car had been washed before returning it to me. More

First off, we spent over 2 months looking for a car. Several times we called or visited Ed Napleton Honda only to find that they couldn't find the car they had listed on their website or on AutoTrader.c Several times we called or visited Ed Napleton Honda only to find that they couldn't find the car they had listed on their website or on AutoTrader.com. They have the worst record-keeping out of all the dealers we visited. Make sure to call in advance and check if they have the car. If they say they do, ask them to go out and make sure! Because if they can't physically touch it, they probably don't have it. I am not over-exaggerating. These people will waste your time if you let them. Other than that annoyance, they are very nice and helpful! We went to look at a CR-V they had listed and were able to negotiate a decent price for it. We wanted to sleep on it and found an unbeatable deal elsewhere by chance which we couldn't pass up. But Shane and John were both very nice and I would recommend them and this dealer. I can only hope that they hire someone competent soon who will keep their inventory more updated. More