Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ed Napleton Honda St. Peters
St. Peters, MO
1,878 Reviews
Napleton Honda is proud to offer Napleton4Life. Complimentary benefits which gives you Car Washes for the Life of the Vehicle Ownership,1st Year Maintenance on Us, First Dent on Us, Service Loaners on Warranty Repairs, and More. Family-owned and in business since 1931, with 64 franchises across five states, Napleton believes that customer satisfaction and common courtesy should be held above all else.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,878 reviews
April 25, 2024
BEWARE OF NAPELTON HONDA! Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparenc Our car was stolen which is frustrating enough. We went to Napleton to look at a few Honda Pilots we had researched on-line. There is no transparency, and I do not trust them. I would not recommend this shady place of business to anyone. Buyers’ beware! VETERAN’S DISCOUNT – My husband who served in Vietnam asked the salesperson, Camron while we were test driving it if Napleton gives a Veteran’s discount like some of the other dealerships do. He said yes, they give a $500. However, when we went inside. we were told the car was already priced good, so no veteran’s discount. This is a slap in the face to my husband and all our US veterans. INCONSIDERATE OF TIME – On our initial visit, they made us wait and wait to provide numbers to us. This was a cut and dry deal. We were paying cash; we made it clear we did not want any add-ons. We just wanted to know what the price was. We had not eaten dinner and it was late. I feel like they just wanted to wear us down (which they succeeded). Same thing when we picked up the car. Nothing was ready (even though it had been 4 days from when we put a deposit down). We just wanted to sign the papers, pay the money and leave. We were told it was being “detailed.” We said we would leave and get a sandwich, but was told it will be ready in five minutes. It wasn’t. It took over two hours total. A storm was blowing in, and I didn’t take the time to thoroughly inspect the car. That was my mistake. FUDGING NUMBERS – When we paid for the car, Dan the finance guy, said he was going to give us Xzilon for free even though we didn’t want any add-ons (that should have been our first clue something was shady). The numbers were finagled to make it look like we purchased Xzilon, but we didn’t. They also charged us $249 for wheel locks even though they come equipped with the car we purchased. This “add on” was not included anywhere in the paperwork that was provided. When I questioned this, I was told Dan was just being kind. LOL! CARGO TRAY – When we got home (an hour drive), we noticed the cargo tray was not in the back which makes for an uneven cargo storage area. I texted, sent a picture and called and was told they couldn’t find it and suggested we buy one on Amazon. After a few more days of nagging, the salesperson said he would get one from another car for us. TITLE– We asked for the title when we paid for the car. We were told by the finance person, Dan, that it would be provided when our check cleared. We called and texted several times and were given the run around about why they couldn’t give us the title and were told we would get it 30 days after the purchase. We confirmed with our local license and title company they were “blowing smoke up you know where.” Napleton either didn’t have the title, or they just were inefficient. After we threatened to stop payment on the check, someone called me and said they would get the title to us. OVERPAYMENT – They asked us to put $2,000 down on the car to hold it, but it was not deducted from the price. I asked for the money back that same day. Four days later someone finally called and then another 3 days before we received it. I am confident if I didn’t say anything, they would still have my $2,000. PAPERWORK –When we purchased the car, I asked for the paperwork that we signed that and have asked for it numerous times. It is now over a week later and I still don’t have it. LACK OF REPONSE AND CONCERN BY MANAGEMENT - I sent an email to Tom Dempsey, general manager, explaining my concerns. It is now a week later, but no response from him. More
by Mary Carroll
Employees Worked With
Other Employees :
Camron Major (Sales) - Lost my trust in Camron, but I feel like he was the scapegoat.
April 03, 2024
My wife and I were looking for a new family car. Sadiq was on the lot and approached us for business. He was attentive to my the asks that my wife and I gave. The dealerships office seemed to have a Sadiq was on the lot and approached us for business. He was attentive to my the asks that my wife and I gave. The dealerships office seemed to have a few challenges with locating keys and Sadiq hustled to solve the issues and keep us on track. One test drive evening involved heavy rain (only free night we had from kids activities). Sadiq ensured we still got out for some drives. Several days later during the desk negotiation, he offered some upsells. The bargaining did get a little tight but he remained respectful and goal oriented. In the end, we got to a point we we comfortable with. The items we said no to were not brought up again. Late in the documentation and closing phase there was a curve ball, and he was polite about the solution. By end of paperwork day we closed the deal. Sadiq worked hard over the course of the week. We did not overpay our personal ceiling and I believe Sadiq made something as well, so all in all a fair transaction. Recommend working with Sadiq if you can. More
by greghorstmann
Employees Worked With
March 11, 2024
Michael Comley was great in finding and selling Me a suv on 3/7/24 at St Peters Ed Napleton. Michael is awesomely professional and thorough in what he does. I highly recommend Michael to anyone interested i on 3/7/24 at St Peters Ed Napleton. Michael is awesomely professional and thorough in what he does. I highly recommend Michael to anyone interested in buying a vehicle. Kudos Michael, we are truly grateful and satisfied. Thanx again, Michael. Robert and Brenda More
by RealTalk
Employees Worked With
March 07, 2024
Brian Reuss was friendly, professional, and accomodating. I drove three almost identical CR-Vs and he was really chill. I would recommend him to anyone. Tom Dempsey took my concerns seriously and really m I drove three almost identical CR-Vs and he was really chill. I would recommend him to anyone. Tom Dempsey took my concerns seriously and really made me feel valued. More
by timbusse102
March 07, 2024
Brian was awesome in my Costco automotive purchase for my CRV he was very easy to work with and honest CRV he was very easy to work with and honest More
by Bryan Arnold
Employees Worked With
March 04, 2024
Ben could not have been more helpful. Haven’t had a new car for 20 years. Very pleased and ask me to feel free to stop by if I had anymore questions or concern's . Thank you Ben Haven’t had a new car for 20 years. Very pleased and ask me to feel free to stop by if I had anymore questions or concern's . Thank you Ben More
by OSHELA76
Employees Worked With
February 27, 2024
Was helped the second I stepped in and they found all my information right away. Friendly, helpful staff. information right away. Friendly, helpful staff. More
by ktmobaugh
