Ed Payne Chrysler Dodge Jeep RAM

Professional Service, explained everything well. Service employees and management are very attentive. Was in and out within a reasonable time. Service employees and management are very attentive. Was in and out within a reasonable time. More

Buyer Beware: Get Every Promise in Writing I am sharing my experience with Payne Chevrolet Chrysler Dodge Jeep Ram in Edinburg, Texas, near the expressway, so prospective purchasers can make an inf sharing my experience with Payne Chevrolet Chrysler Dodge Jeep Ram in Edinburg, Texas, near the expressway, so prospective purchasers can make an informed decision. I purchased a used 2021 GMC Sierra 2500 Denali from this dealership. During the purchasing process, I worked with salesperson George and then-GSM Roy Guerra, whom General Manager Adrian had referred me to for the transaction. The process took several days, and because I needed to return to work, I could not remain in Edinburg to address every concern before taking possession of the vehicle. During my test drive, I identified and raised concerns about the vehicle, including apparent issues involving the power steering and brake booster. Although I understood that the vehicle was being sold “as is,” Roy and George verbally agreed that I could return when my work schedule allowed and have the identified concerns addressed. Relying on that agreement was a mistake on my part because I did not insist that it be included in the written sales documents. When I later returned to request the agreed-upon repairs, I spoke with Adrian, the dealership’s general manager. I was told that the dealership would not honor the verbal agreement because Roy was no longer employed there. I was also told that the dealership was unwilling to assist with the repairs as a goodwill measure—even though Roy was acting as a dealership manager when the vehicle was sold and had been recommended to me by Adrian. Some of the needed repairs may not be covered by my extended warranty, leaving me responsible for the expense. I recognize that I signed an “as-is” agreement, but my complaint concerns the dealership’s refusal to stand behind commitments allegedly made by its representatives during the sale. A customer should not lose the benefit of a dealership representative’s promise simply because that employee later leaves the company. My advice to anyone considering purchasing a vehicle here—or from any dealership—is: * Do not rely on verbal assurances, regardless of a person’s title or authority. * Put every promised inspection, repair, part, or service in writing before signing. * Make sure the written agreement identifies each issue and includes a completion deadline. * Obtain copies of all documents, messages, inspection reports, and repair promises. * Have a used vehicle independently inspected before accepting delivery. * Do not take possession until all agreed-upon repairs are completed or documented in a signed “we owe” form. I hope the dealership reconsiders its position and works with me toward a fair resolution. Until then, I encourage prospective purchasers to proceed carefully and ensure that every representation made during the sale is documented in writing More

Buyer Beware: Get Every Promise in Writing I am sharing my experience with Payne Chevrolet Chrysler Dodge Jeep Ram in Edinburg, Texas, near the expressway, so prospective purchasers can make an inf sharing my experience with Payne Chevrolet Chrysler Dodge Jeep Ram in Edinburg, Texas, near the expressway, so prospective purchasers can make an informed decision. I purchased a used 2021 GMC Sierra 2500 Denali from this dealership. During the purchasing process, I worked with salesperson George and then-GSM Roy Guerra, whom General Manager Adrian had referred me to for the transaction. The process took several days, and because I needed to return to work, I could not remain in Edinburg to address every concern before taking possession of the vehicle. During my test drive, I identified and raised concerns about the vehicle, including apparent issues involving the power steering and brake booster. Although I understood that the vehicle was being sold “as is,” Roy and George verbally agreed that I could return when my work schedule allowed and have the identified concerns addressed. Relying on that agreement was a mistake on my part because I did not insist that it be included in the written sales documents. When I later returned to request the agreed-upon repairs, I spoke with Adrian, the dealership’s general manager. I was told that the dealership would not honor the verbal agreement because Roy was no longer employed there. I was also told that the dealership was unwilling to assist with the repairs as a goodwill measure—even though Roy was acting as a dealership manager when the vehicle was sold and had been recommended to me by Adrian. Some of the needed repairs may not be covered by my extended warranty, leaving me responsible for the expense. I recognize that I signed an “as-is” agreement, but my complaint concerns the dealership’s refusal to stand behind commitments allegedly made by its representatives during the sale. A customer should not lose the benefit of a dealership representative’s promise simply because that employee later leaves the company. My advice to anyone considering purchasing a vehicle here—or from any dealership—is: * Do not rely on verbal assurances, regardless of a person’s title or authority. * Put every promised inspection, repair, part, or service in writing before signing. * Make sure the written agreement identifies each issue and includes a completion deadline. * Obtain copies of all documents, messages, inspection reports, and repair promises. * Have a used vehicle independently inspected before accepting delivery. * Do not take possession until all agreed-upon repairs are completed or documented in a signed “we owe” form. I hope the dealership reconsiders its position and works with me toward a fair resolution. Until then, I encourage prospective purchasers to proceed carefully and ensure that every representation made during the sale is documented in writing More

Great service from the general manager, Tony Flores and salesman jury Vela. These guys are fabulous. salesman jury Vela. These guys are fabulous. More

Great experience at Payne Dodge! Excellent customer service, friendly staff, and very helpful throughout the process. Highly recommend! Excellent customer service, friendly staff, and very helpful throughout the process. Highly recommend! More

Very respectful and have performed the service requested, no surprises. Scheduled service promptly and worked with my schedule. no surprises. Scheduled service promptly and worked with my schedule. More

No. No. No, I do not recommend. I currently have a 2023 Jeep Renegade. Mind you, I did purchase a tire protection plan and some roadside service plan No. No, I do not recommend. I currently have a 2023 Jeep Renegade. Mind you, I did purchase a tire protection plan and some roadside service plan due to a previous experience I had. I've been having issues with my tires since the beginning. The tires, two of them, were losing pressure and I would take my Jeep to get air in the dealership. It seemed that the tires would take turn in losing air I would tell the advisor to remove the tire and get me a new one. They would always hit me with "we have to go by what the warranty tell us." I would just sucked it up and agreed just to continue to pump air into them. Not too long ago, my tire was completely flat. I called the dealership and was told I had to get it towed to them. I told them I had the plan and said I didnt. I called my lender and informed them of the situation and said that I did have a towing service in my plan. My Jeep was taken later that day in a tow truck provided by my lender. The tire was just filled with air and was sent away. Fast forward to today, I took my Jeep in for an oil change. The advisor said I was getting the oil change and having my tires rotated. I later get a text message that my tires cannot be rotated due to my lug nuts being swollen. The advisor informed me that they were swollen due to the humity in the Valley. I requested to speak with Ruben. Ruben called and was not even fully aware of the situation. I read the text messages between the advisor and I to Ruben. Ruben then goes on and says Renegades have this problem and they dont have the tools for this. I told him that he is a dealership and they sell these vehicles and they should have the tools to perform these jobs. I told him I didnt feel safe driving since I didnt know if something can happen. Ruben said to talk to the sales department. Frustrated I said, ""man you guys are xxxxing incredible!" At this point Ruben said, summarizing of course, that they would no longer be doing any service on my vehicle since I always leave a bad review on the surveys. I let him know I will continue to do so since they are not doing their job. I know that some of their things do come from these surveys that customers take. I purchased my vehicle there with these plans because its close to home. I didnt want to go to Edinburg since I wanted to save a buck. These people only care about their numbers and not the safety of the customer. No, I do not recommend Ed Payne. Moral of the story: you get what you pay for. Again, no, I do not recommend. More

Ramiro Gonzalez at the Jeep dealership made things possible and went above and beyond after dealing with 3 other salesman that couldn't assist. Thank you Ramiro! possible and went above and beyond after dealing with 3 other salesman that couldn't assist. Thank you Ramiro! More

Rene Reyna goes above and beyond to make sure that we are satisfied with our purchase that’s why my family buys all our vehicles from Ed Payne Weslaco, satisfied with our purchase that’s why my family buys all our vehicles from Ed Payne Weslaco, More

Joshua was very attentive despite that he had to drive to Houston, he made the extra effort to con an speak to us. Very appreciated. Houston, he made the extra effort to con an speak to us. Very appreciated. More