Ed Rinke Chevrolet Buick GMC

Worst dealership ever! !! This place is a circus and the sales manager Greg degrandis is the ring leader!!! Unbelievable how they treat people. They should not be in busin !! This place is a circus and the sales manager Greg degrandis is the ring leader!!! Unbelievable how they treat people. They should not be in business. More

Very rude. Zero customer service. Sales person Jennifer Schmelze doesn't even call you back. She totally lied about pricing. I spoke to the sales manager "G Zero customer service. Sales person Jennifer Schmelze doesn't even call you back. She totally lied about pricing. I spoke to the sales manager "Greg', just as bad....zero people skills. Not sure if the owner Ed Rinke allows this but I am confident if I was the owner there would not be these type of problems. Not sure how this dealership remains open with all the negative feedback. More

Very rude and incompetent service department. Not sure how they're still in business. I will drive out of my way to go up another dealership. Not sure how they're still in business. I will drive out of my way to go up another dealership. More

the worst dealer i have ever dealt with. they kept my vehicle for 3 days then they told me nothing in the car and it has the same problem in it. and they charge me although i have full cover they kept my vehicle for 3 days then they told me nothing in the car and it has the same problem in it. and they charge me although i have full coverage insurance including the rental car and they didn't give me another car in these 3 days although it covered in the insurance. and they need to hire professional engineering. Arkan arkan_762001@yahoo.com More

top notch service. I was treated excellent and the work was done efficiently. plus the dealership is beautiful it is a win win for me. I was treated excellent and the work was done efficiently. plus the dealership is beautiful it is a win win for me. More

The collision department is absolutely terrible. Please don’t take your car here! They screwed up the paint and lied about fixing it and the door that was repaired now rattles. The manager was a com Please don’t take your car here! They screwed up the paint and lied about fixing it and the door that was repaired now rattles. The manager was a complete degenerate and they felt because I was a female I’d settle for low rate work. My insurance will now have to pay for correct repair work at a competent dealership due to their negligence. Worst experience ever! More

I live in Chicago and work here in Saint Clair Shores, I was referred by a friend to visit Ed Rinke Chevrolet. Lets just say that it was refreshing to do business with people who actually cares about their was referred by a friend to visit Ed Rinke Chevrolet. Lets just say that it was refreshing to do business with people who actually cares about their clients. I will highly recommend Ed Rinke Chevrolet to my friends and family. Thanks again for the excellent service. Love my new Silverado. More

Took my 2015 camaro ss in for service ,the HVAC controls were not working. They diagnosed exactly what I told them,stated I needed radio and ac control unit. Quote Was $1200.00 I shuddered but said make t were not working. They diagnosed exactly what I told them,stated I needed radio and ac control unit. Quote Was $1200.00 I shuddered but said make the repair. They then told me the part was on backorder,so I went to get my car. I arrived they wanted $99.95 for diagnostics i complained then paid. They bring out my car the radio is falling out the dash.i lost my mind poed They took my car in did a xxxx repair ,manager gets out my car and said there's your hundred dollars we don't want your money or business. I took my car about a mile later my radio fell out of the dash So I give them a minus 100000000000000 Never go back More

This is a bad dealership. They took $1000 check just to find a car, that they couldn't find. Difficult to get a refund. Said it would take 10 days for the check to clear. It had already been a week and che find a car, that they couldn't find. Difficult to get a refund. Said it would take 10 days for the check to clear. It had already been a week and checking with the bank, it had cleared. It seemed like a ploy to not return the money in a timely manner. Disappointed with how this was handled. More

I would give negative stars if I could. This would have been our 4th car with Rinke. We will never be back. We were leasing a Buick Envision as a replacement for our current lease we’d had for three years. been our 4th car with Rinke. We will never be back. We were leasing a Buick Envision as a replacement for our current lease we’d had for three years. The purchase decision seemed to go well. Price was inline with others. Our salesperson said he could get a hitch added and he would personally remove the crossbars from our current car and put on new car. We waited more than a week for the hitch. We arrived at the scheduled pick up time to an unprepared salesperson and filthy car inside and out. After waiting more than an hour, my husband approached the female sales manager To get assistance with the situation. Salesperson was complaining about customer service help and seemed unable to handle. Sales manager immediately tried to throw gift cards at us. We merely wanted a new car that looked new and to be on our way. We are high risk for Covid and needed to feel the car was safe. We agreed to come back the next day. When we returned the car was still filthy but this time the hood was filled with scratches. The manager wanted us to wait until who know when for them to send to their collision shop. This was Friday. On Monday, we got a call inquiring if we still wanted the car as they would send to shop. But we had walked into the Honda Dealership that previous Friday and drove out with a beautiful CRV with roof crossbars & hitch added an hour later. Just an amazing difference in service, car quality and professionalism. I don’t think we’ll ever by a GM product again but are certain we will never return to Rinke! More