Ed Rinke Chevrolet Buick GMC

I purchased a precertified 2018 Chevrolet Trax on 07/06/20. My salesperson was Rich Balogh. He was professional and on the ball. Also, very familiar with the different vehicles he was talking about 07/06/20. My salesperson was Rich Balogh. He was professional and on the ball. Also, very familiar with the different vehicles he was talking about, not pushy at all and answered all my questions. I would recommend this person to anyone who is in the market for a used or a precertified vehicle. I also want to thank Loren Rey, the person in finance that was also very helpful. He walked me all through my finance documents and took the time to answer any questions I had. All in all an awesome experience and I will be back as the need arises. Kathi Ratz More

No communications Here is my review about a company this dealership owns. I also left messages for Mr. Rinke and no response from him or his office. GMoutletparts: Here is my review about a company this dealership owns. I also left messages for Mr. Rinke and no response from him or his office. GMoutletparts: No communications. The phone number alone will not go through to the business. I ordered a part from them and have not heard from them in five days. I paid $27 for express 2 day shipping that has not even been sent out yet. I have spent hours on hold with the parent company Ed Rinke Buick Chevrolet GMC waiting on assistance that never comes. I hope this helps others in their decision on parts they need and pay a rush on. More

Worst customer service ever Previously purchased a new vehicle from this dealership. Was looking to purchase another vehicle from them. The first visit waited for over two hour Previously purchased a new vehicle from this dealership. Was looking to purchase another vehicle from them. The first visit waited for over two hours with no sales rep able to assist so I left. Returned a couple of weeks later and the same thing. Was told a sales rep would assist. He spoke with me and said he was with another customer. Waited two hours for no results. This place is a joke and will not get my business. More

My experience with Ed Rinke is horrible everytime . I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealer I would not recommend this dealership to anyone , the service is horrible along with the communication , every time that I have dealt with this dealership my experience has been very unprofessional no one returns your calls to let you no what is going on with your car you call the service certain and all you get is the run around and a lot of different stories , they will close for today and no will notify you concerning your car and you are left to figure out how to get to work or how you are going to take care of your business without transportation , I will never come back there for service or refer any one to do busy at this location at all I have made written complaints as verbal complaints and all you heard is that I am sorry and sometime sorry doesn't get it ,I had to miss work today because I have no transportation I was not offered a rented or anything I will never do business with Ed Rinke again in life I am done. More

Terrible Salesperson made me wait an hour while making several phone calls in front of me. Never once acknowledged me. Would be nice to ensure customers are ta Salesperson made me wait an hour while making several phone calls in front of me. Never once acknowledged me. Would be nice to ensure customers are taken care of. More

No regards for customers time Scheduled an appointmet to get alignment done that was suppose to take 1.5hrs. Showed up for my appointment time. After waiting about 1.5 hour they Scheduled an appointmet to get alignment done that was suppose to take 1.5hrs. Showed up for my appointment time. After waiting about 1.5 hour they didnt touch the car. Service manager tried telling me that there might be some confusion. There is no confusion as I showed up for an appointment. I can understand half an hour to an hour delay or something, but I expected to be notified. They have no respect or regards for customers time. They choose to ignore my direct complaint to the dealership. Avoid this dealership and go somewhere else. More

There to buy a car, pen in hand..but My GMC lease is ending. I obtained my current lease from Rinke. Couldn't get my previous salesman to respond. Tried another and they insisted I come My GMC lease is ending. I obtained my current lease from Rinke. Couldn't get my previous salesman to respond. Tried another and they insisted I come in. Made an appointment only to wait an hour for someone. I'm there to sign mind you. They couldn't be mooted disinterested. Salesman gsve me a price (had to pull it out of him) for a terrain. Also wanted one other vehicle so i could decide. He told me he'd call me. Never called. Tried the sales management staff. They had another lackey call me. Worse results. Ill never return. Clueless on customer service. More

Service Department Shines Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, an Another pleasant experience in the Service Department. You guys rock. If only the Sales department handled things as expeditiously, professionally, and courteously. I will continue to bring all three of my GM vehicles in for service. Just took delivery of a 2017 SS Camaro I ordered from Mike Savoie because of last unhappy experience and lack of follow through in the Sales department going back to November. Keep up the good work - see you soon. More

Worst. Dealership. Ever. In January, 2017 I leased a new vehicle from another GMC dealership because the Sales Rep at Ed Rinke will not return a phone call. I leased my last In January, 2017 I leased a new vehicle from another GMC dealership because the Sales Rep at Ed Rinke will not return a phone call. I leased my last vehicle through Ed Rinke and the lease was coming to an end. I called my same sales rep (Nick Richards) & discussed a replacement. He gave me numbers for two different vehicles but said I had to sign soon because incentives would be expiring in a week. He told me to call him back so we could schedule a time for me test drive the cars and determine which one I'd prefer. After discussing this with my wife that night, I called Nick back the next day to arrange a test drive. At this point, Nick went radio silent. I left him 5 messages and 1 email over the next 5 days BEGGING for him to call me back so I could get a new vehicle. With 2 days left in the month, I simply went to another dealership and leased from them instead. How a salesman cannot return a single phone call/email over the course of 5 days (when he tells you have to act ASAP in order to get the "deal") is beyond me. I left a voicemail message with their Sales Manager as well. I'm waiting to see if he'll at least call me back. My recommendation, if you're looking for a new GMC vehicle, purchase/lease it from someone else. Sales/service is non-existent at this dealership. ***UPDATE*** The Sales Manager never called me back. But, a couple of weeks later, Nick did. He was referred to me by a friend. I told my friend how horribly Nick treated me so my pal made Nick call me to apologize. Nick blamed the lack of responsiveness on being too busy. Horrible excuse. But he tells me he'll do anything to regain my business. So I tell him my wife is in the market for a new vehicle and if he wants to make it up to me, he needs to go above and beyond on getting her a new car. He promises he will. So, fast forward to March 2017. I contact Nick and tell him my wife wants her new car now and has gotten a couple of quotes from other dealerships. I send Nick an email detailing everything that was promised by the other salesmen as well as everything he would need to know about my wife's trade-in (make, model, year, mileage, VIN number, etc...). Then I call his cell phone and leave him a message telling him about the email I just sent. Nick goes back into "Nick Mode" and doesn't return the call. I call him a day or so later. At which point he sends me a text saying, "I'm with a customer. I will call you back when I'm done." Naturally he never calls. 3 days later, he sends me an email saying he's working on the numbers and he'll "talk to [me] today." Again, he never calls and never sends me over any numbers. So a full week goes by, he never calls me back. Never sends any numbers. And my wife goes to another dealership and gets her brand new car. If you're keeping score, that's 2 new cars I've gotten in 3 months. But not from Ed Rinke because they refuse to return a phone call or email. In my opinion, Nick Richards is the absolute worst car salesman I've ever had the misfortune of meeting. I left his sales manager another voicemail and sent him a lengthy email detailing both issues and telling them how they missed out on 2 cars already this year. But, I'm not expecting any follow up. Since he ignored my past voicemail, I'm pretty sure the Sales Manager won't care about the pathetic treatment I received this time around. Again, I urge anyone looking for a new vehicle to go to another dealership. Ed Rinke is absolutely abysmal. If this is how they treat someone that's buying/leasing a new car, I can only imagine what a nightmare you'd have if your new vehicle actually needed service work done on it. This is a horrible horrible company. Go elsewhere. More

Definitely Worth Recommending My experiences with Ed Rinke Chevrolet Buick GMC, can be described with two words: pleasant and outstanding. This stems from the process of leasing My experiences with Ed Rinke Chevrolet Buick GMC, can be described with two words: pleasant and outstanding. This stems from the process of leasing my vehicle to coming in for routine service visits. Jeff Sredzinski was an excellent Sales Representative and he was always available to answer questions or provide assistance even months after the deal was done. The service department takes care of my vehicle quickly and professionally each time I visit. I would recommend this dealership to anyone who wants a smooth and rewarding new car lease/purchase experience. This dealership really knows how to treat their customers right! More