Ed Voyles Chrysler Jeep Dodge Ram - Service Center

I have a 2013 Jeep Wrangler that I’ve been bringing to this shop for years for every service and upgrade. I even upgraded my radiator to a Mishimoto radiator here, and they handled the installation. A this shop for years for every service and upgrade. I even upgraded my radiator to a Mishimoto radiator here, and they handled the installation. A few years later, my engine failed. Dustin, the service manager, told me I needed to buy a new engine, which would cost between $10,000 and $11,000. I agreed and had them install it. Less than two years later, with less driving than before, the new engine failed. I had the vehicle towed back to them because the engine should have still been under warranty. That’s when they falsely accused me of putting some kind of chemical in the engine. Let me be clear: prior to the new engine, I almost caught fire in this Jeep, and ever since then, I’ve been extremely cautious about monitoring the temperature gauge every single time I drive. Dustin claimed I put something in the engine that caused the internal parts to melt. How is that possible when I am constantly watching the temperature gauge? Their story kept changing—first it was about chemicals, then they stopped mentioning that and started coming up with other excuses. They gave me several phone numbers to call, but none of them helped. Months went by with ongoing arguments, but I travel a lot for work, which made it harder to stay on top of it. Recently, I received a letter from Gwinnett County Court about my car being foreclosed on. Ed Voyles has my phone number, my email, and my home address—all ways they could have contacted me to let me know to pick up my vehicle. They didn’t. Now, the court has approved for the tow company to sell my car while I’ve been away for work. I’ve spent at least $30,000 to $50,000 at this shop over the years. I even called the General Manager and other managers about this issue, and none of them ever returned my calls. Thanks for nothing. More

READ THESE REVIEWS BEFORE DOING BUSINESS WITH ED VOYLES CHRYSLER DODGE RAM in Marietta. Our Ram Promaster was taken to Ed Voyles for a check engine light as this is the only Ram dealership in the Atlanta CHRYSLER DODGE RAM in Marietta. Our Ram Promaster was taken to Ed Voyles for a check engine light as this is the only Ram dealership in the Atlanta metro area to service the Ram Promaster. Vehicle was returned (towed) back to the dealership twice, the first after it immediately broke down on the highway after driving from the Ed Voyles service shop upon 'repair completion', nearly causing a fatal accident. The check engine light was still on and the service advisor admitted to never test driving the vehicle upon repair completion. The 8k in repairs conducted were completely unrelated and unnecessary to the original problem and the vehicle was returned (towed back) on two more occasions. The next repairs took longer than 8 months with a quoted cost of 1.8k to replace the PCM. Upon completion a bill of 4.8k was delivered. As a result of these ongoing repairs with no evidence of the issue being resolved, we have requested a full investigation into the numerous repairs be conducted. As a response, Ed Voyles is now threatening impoundment and collections if the bill is not payed in full and taken off the lot within a week. Service Manager's name is Tanner Jackson. This YELP review is an attempt to allow the dealership an opportunity to make good on their consumer obligations and admission of the repeated incompetent diagnosis resulting in over 14k in repairs. Cases have been filed with the Georgia Consumer Protection Agency, Georgia Better Business Bureau and with Dodge RAM. More

Everyone is always very courteous and helpful. They are very respectful of my time and get me in and out in a timely manner. They are very respectful of my time and get me in and out in a timely manner. More

Very good work. Jonathan was awesome and very responsive to our needs and information. Thanks Jonathan was awesome and very responsive to our needs and information. Thanks More

Great service as always. I can't say enough about the effort put forth by your service team to address and complete service on my vehicle. I can't say enough about the effort put forth by your service team to address and complete service on my vehicle. More

We are delighted with our service. I am very satisfied with the service department., maybe a little bit better on communication. I am very satisfied with the service department., maybe a little bit better on communication. More

The check up was great. Great service, a nice lounge area and great atmosphere! Thank you! Great service, a nice lounge area and great atmosphere! Thank you! More

Jordan Vaughn is a very attentive and knowledgeable customer service representative. The wait time was very short. customer service representative. The wait time was very short. More

Service writer was very friendly and knowledgeable. He also kept me updated on a frequent basis. He also kept me updated on a frequent basis. More

Always super helpful and friendly. Ned at the Ram service center got me in and taken care of right away. I drive from over an hour away to come to this service center. Ned at the Ram service center got me in and taken care of right away. I drive from over an hour away to come to this service center. More