Ed Voyles Chrysler Jeep Dodge Ram - Service Center

Very professional, I appreciate how tactful and responsive my service advisor was during my visit. responsive my service advisor was during my visit. More

Fast, friendly oil change and tire rotation. They even helped me out with a cap for my tire. They even helped me out with a cap for my tire. More

Good people, quick fast and easy service. Had no problems, car came back in condition it went in. Expect with rotated tires and that fresh new oil change! Had no problems, car came back in condition it went in. Expect with rotated tires and that fresh new oil change! More

Ed Voyles Jeep is a great dealership. I’ve bought all three of our cars there and hope to buy more. Our Service Advisor Alana Esobedo was knowledgeable and very helpful. I’ve bought all three of our cars there and hope to buy more. Our Service Advisor Alana Esobedo was knowledgeable and very helpful. More

I am sending this email to discuss how disgusted I am with the lack of customer service that I received. I want to commend Ms. Barbara in the front office first, before I start on everything else. Since with the lack of customer service that I received. I want to commend Ms. Barbara in the front office first, before I start on everything else. Since having my Jeep, (2 years now), I bought it to this dealership for service. The first couple of times, everything was fine. Last year is when the slope dropped fast. Joshua Hayes has been my service advisor a few times. The last time he was my advisor, I left 2 voicemails for him and never received a phone call back. So this last time, I’ve had an issue with my car, but it wasn’t a big deal. My car was still derivable, so I wasn’t too worried about getting the car serviced, because it was something minor. Finally, when I was able to make arrangements to drop my car off and get my car serviced, the rep in the front office asked if I usually worked with someone. I stated “ I had an Advisor, but he didn’t call me back the last 2 times I left a message, so I would like someone else.” I was then assigned to Joseph. I made arrangements to drop the car off on 2/17, since I was going out of town the following weekend and getting a rental car. Long story short, I didn’t want to have 2 cars at 1 time. I met with Joseph, and everything was cool. I got his business card and went on my way. My appointment was on Monday, the 21st. The rep in the front office was kind enough to get the appointment moved up. Monday comes and I get a call from Ed Voles. To my surprise, it’s Joshua telling me what is going on with my car. He then told me that Joseph was out of town (later I found out he was sick, which is no problem.), and that Joshua was handling Joesph’s cases. He then went on to tell me that the diagnostic had been completed and that the repair would be $1,000 dollars. Sticker shocked I told Joshua to go ahead and close out the ticket and I would pick up the car. Again, my car is still derivable and works fine. I just wanted to get the repair done, but not without having to pay $1,000 dollars out of my savings. When I got off the phone, I did some investigating and realized I had an extended warranty. I’ve had my car for 2 years and never used an extended warranty. I called back and asked to speak to Josh, I got his voicemail. I was unable to leave a message because his voicemail was full. I called back and spoke to someone in the front office. I told the person my situation and expressed to her that I think I have an extended warranty, but I am unsure if this is covered. The rep in the front office, TOLD ME she was emailing Joshua to tell him what I said. Joshua called me maybe 15 mins after to tell me that my car was ready to be picked up. I asked if he got my message, he said no, what is it about. I repeated the same thing I told the rep. Joshua told me to call the warranty company to see if it’s covered. Now I’m asking you, how will I know what to ask the warranty company when I don’t even know what is wrong with my car? His nonchalant attitude rubbed me the complete wrong way, especially after I was not supposed to be working with him. I got off the phone with Joshua, called the front office to request a manager. I finally spoke to Marvin, after leaving a message for him. When I told Marvin the situation, he was also confused why I was told to call the warranty company. Marvin told me he would get it situated. This all happened Monday. I just knew something was being done on my behalf. Thursday, I called to check on the status and follow up with Marvin, since I didn’t hear anything back for 2 days. When I called Thursday morning, I was told that Marvin wasn’t in and that he would be back Friday. The rental car that I had for a week was due back Friday. So I stressed the importance of knowing if I needed to extend the rental or not. The rep I spoke to said that she doesn’t see any notes, besides me DECLINING THE REPAIR ON MONDAY. I then told her that I spoke to several people telling them I had an extended warranty and that I even gave my warranty information to Marvin. She then advised me to call the warranty company to see if someone from Dodge reached out to the company. I did what she suggested, only to find out that nobody called the company and that they don’t even discuss cases with any customers. I called Dodge back and asked for a manager. I got the same lady, she then told me that Marvin wouldn’t be back until Friday. I asked if there was not a manager in the store… She then said he’s not at his desk… I said can he call me back when he gets to his desk. She sighed and said I’ll email him. At this point, I am over the whole situation and start looking for other people in network with the warranty company. Then I get a call from Fail H. Very nice gentleman who told me that he called the warranty company and the service was approved and I could pick my car up and bring it back when the part is in. So 3 days after giving my warranty information, I get a call 20 minutes later saying that everything is fine and ordered. When I went to pick up the car, Joseph was there. He apologized for the misunderstanding and Fail came over and reiterated what happened and the next steps. Here it a month later: I called sometime last week to request an oil change be noted when I bring my car in. I had to leave a voicemail, I stated I DID NOT need a call back. Tuesday, I called to check the status of the repair. (I am planning a trip out of town where I will be driving my car. If the time lined up with the trip, I would make other arrangements.) I DID request a phone call. Wednesday, I called again because my oil pressure light came on. Apparently I couldn’t wait until the display came in, because I never saw this message before. I got Joe’s voicemail. I DID NOT leave a voicemail, because he hadn’t called me back from the previous message from Tuesday. I spoke to the rep in the front office the second time to just schedule an appointment. When I got the time settled, I said “Oh, you need my information.” She responded, “I know who you are, I see your number.” Now the question is, am I being ignored? I called back and got Ms. Barbara/ Ms. Debbie, I told her my concern, and she did confirm that the caller ID does show on her phone, but she is not sure about the rep’s phone. I told her I feel like I am being ignored. I then asked about the display ETA. She stated that she couldn’t see the ETA, but she could for sure tell me it was ordered. She answered my problem, nothing else to be said. Thursday, today I checked my oil and realized it was super low, so I got an oil change today, elsewhere. I got a reminder for the appointment today, while waiting. So I decided to call and cancel the appointment to free up the spot for someone else. I called 2 times before I got an answer by Ms. Barbara. I canceled the appointment with her, but now in the back of my head I feel like I am being avoided completed, since hearing “ I know who you are.” I feel completed disrespected by the men there. I am almost 100% that the service department doesn’t like women, and I am 1,000% sure that the service department doesn’t like Black Women. I called Ms. Barabra back and told her that I will be canceling the repair and will be taking my car to another dealership. If you skipped all of that: I am not coming back to this dealership, and I will be spreading the word about the gross/lack thereof customer service I received. More

Terrible service experience. Brought my truck in for a basic calibration with no warning lights on. Got my truck back with 3 warning lights on and supposedly needing a 1000 part that now doesn’t work at a basic calibration with no warning lights on. Got my truck back with 3 warning lights on and supposedly needing a 1000 part that now doesn’t work at all even though it didn’t come in that way. More

My vehicle was towed to this dealership at the beginning of July. It took two weeks to look at it, and another 4 to finish the work. Three days later the same problem recurred and it took another month to f of July. It took two weeks to look at it, and another 4 to finish the work. Three days later the same problem recurred and it took another month to fix. No rental until I got Chrysler corporate involved. The service advisors routinely make bold claims ("it'll be fixed next week!", "I'll call you with an update", etc.). They don't follow through. Bottom line, you have to call over and over and over to reach the advisor. There is no accountability from the dealer for quality. I purchased my car from this place and will never do business with them again. More

Stay far away. They have the worst service department of all the dealerships in the state of Georgia. Made an appointment four-weeks out and it took 6 days to look at. I was then told they were not able to all the dealerships in the state of Georgia. Made an appointment four-weeks out and it took 6 days to look at. I was then told they were not able to get the parts. Another Jeep dealer could do it the next day. More

I set an appointment to weeks ago to have my vehicle I set an appointment to weeks ago to have my vehicle looked at today. When we get there, the service advisor says it’ll be 2 to 4 days before they c I set an appointment to weeks ago to have my vehicle looked at today. When we get there, the service advisor says it’ll be 2 to 4 days before they can even look at it. I understand if there’s a wait time. What I don’t understand is why you would schedule an appointment two weeks ago to bring my vehicle in and then say well nope we’re not gonna look at it for 2 to 4 days. It doesn’t say anything like that on the website when scheduling. So now I’m having to rush to find someone to look at my van and get it fixed. When I called back to talk to the service director the lady told me that that’s just a wait time there’s nothing we can do about it, sorry. Robert Loher Chrysler in Cartersville is looking at it today without a two week appointment and getting it fixed. More

M.i.s.s. Monti was a pleasure to work with. Our family has been an Ed Voyles customer for many years and our experience was wonderful. She was helpful, listen to what we wanted and gave us many options a has been an Ed Voyles customer for many years and our experience was wonderful. She was helpful, listen to what we wanted and gave us many options and knew her stuff. We have found our new sales person with Monti! We already LOVE our Gladiator! More