Ed Voyles Chrysler Jeep Dodge Ram - Service Center

Just wanted to let you know how much I appreciated the service I received in the Ed Voyles service department this morning. Your service manager named Christie was great and very helpful, but what reall service I received in the Ed Voyles service department this morning. Your service manager named Christie was great and very helpful, but what really impressed me was that the General Manager of the Dealership walked through the service department very quickly and still had the awareness level to spot me from across the room looking as if I had not been helped. Now when you take into consideration there may have been 20+ people in the room at the time, and still noticed......I was impressed. Thank you. Now if I could only get my almost 300 employees to show that kind of attention to customer service, life would be grand. More

A noise was coming from the right front of my town & country. It was determined that the rack and pinion mechanism was leaking and needed to be replaced at a cost of $900. I did that, it helped, but the country. It was determined that the rack and pinion mechanism was leaking and needed to be replaced at a cost of $900. I did that, it helped, but the noise remained. I needed to replace a power steering pump as well for an additional $500. It did that and now the problem is solved. However, I had this same problem 12 months and 19,000 miles earlier and had the rack and pinion replaced at a cost of $900. The van had a recall of power steering hoses that were replaced in '04 to address this possible problem. That didn't work very well. So after $2300 it is now fixed and working. Also, Chrysler was not willing to provide any assistance with this problem. Since my first rack and pinion repair was out of warranty, 12 months or 12,000 miles which ever comes first. More