Ed Voyles Honda

outstanding. While I had to come back for a third visit about the same problem, David Mannwr in Service refused to let me leave 😡. He went the extra, extra mile to make sure I skipped off into the sunset about the same problem, David Mannwr in Service refused to let me leave 😡. He went the extra, extra mile to make sure I skipped off into the sunset w an amazing smile. Thank u Ed Voyles.😁💞💞 More

Terrible arrogant sales reps Bought a van from their used lot. Drove it home started rattling. Brought it back the next day, they refused to even look at. Then my daughter was in Bought a van from their used lot. Drove it home started rattling. Brought it back the next day, they refused to even look at. Then my daughter was in the market for a jeep renegade. She spoke to them on the phone they made a deal over the phone, her and my wife drove an hour then they said they really couldn't do that and tried to say they would lose money. Then they kept them there for 2 hours and kept coming back with prices over $1,000 more then the dealership 1/4 mile from my house. They literally had to wait for the sales rep to,walk out of the room and make a run for it. When we made the the purchase elsewhere for $1800.00 cheaper they said, "well we could have matched that price." So now I am looking for a vehicle for my other daughter and requested information not realizing this was the same dealership we had so many issues with. When I got the response it addressed absolutely nothing I asked. Just when can you come in? The first thing on their website is a bunch of cra ppll about how they do sales completely over the internet. I told him about the issues we had and Damon Dogotch responded "What do you want me to do about it?" At first I was thinking maybe they changed and see where it goes. I couldn't be more wrong. More

In these difficult times, it’s so refreshing to do business with a company that cares and does everything they can to make the process as stress-free as possible. I called David Manner and he offered business with a company that cares and does everything they can to make the process as stress-free as possible. I called David Manner and he offered to pick up and deliver my car (since I live within 15 miles). They picked it up, brought a loaner and returned it the next day. When it was returned it was washed and vacuumed. They obviously took very good care of my vehicle and went above and beyond with sanitation. The whole process couldn’t have been easier! More

Service Department Review 2017 Accord Took my Honda Accord in for an oil change, tire rotation and to replace a damaged tire. When I initially called, the person that answered the phone to Took my Honda Accord in for an oil change, tire rotation and to replace a damaged tire. When I initially called, the person that answered the phone told me they would not honor the warranty I bought from the Honda dealer in Kansas City. However, we called and spoke to a different person and they could honor the warranty. This indicates that there's an issue with personnel not knowing what they can or cannot do. We did get the tire replaced and they did honor the warranty (purchased from Honda dealer in Kansas City). The service staff was very friendly and helpful, but it took a rather long time for me to get the car. They called me, took me about 35 minutes to get there, but the car wasn't ready for me to pick up. I also noted that other cars had been washed, but they didn't bother washing mine. Not that big of a deal, but they need to maintain consistency. I noted that my Honda OEM wheel lock tool was missing. The last time it was used was when I took the car in to this dealer for a tire rotation and oil change last year. If you have wheel locks on your car, take them off before you go in. I'm positive that whoever rotated the tires last year (2019) failed to put it back. I had to ask them to remove the wheel locks, (the mechanic threw them out without asking if I wanted them) but no one made an effort to replace the tool or to see if there was one that would fit. My expectation is that if they kept my wheel lock tool, then they should replace it. Now I'm stuck with wheel locks I can't use and it appears I can't replace the tool!!! Had the car been ready when I arrived, I may have given them 4 stars. I will say the professionalism of the service staff is great. I do plan on replacing this Accord in November with an SUV Hybrid (Rav4 and CRV are primary options), but it seems Honda dealers in the Atlanta area get relatively low reviews. This dealer will have to work hard to convince me to buy my next car from them as the dealer I used in KC (Jay Wolfe) set high standards that seem to be missing in the ATL area. More

Pleasant thank you to Shannon Price and Ky Aiken for their superb customer service. Top notch when they take the time to listen and do what is best to satisfy at all times my needs and others. their superb customer service. Top notch when they take the time to listen and do what is best to satisfy at all times my needs and others. More

STAY AWAY FROM THIS DEALERSHIP !  They have broken used cars for sale on their lot!  I purchased a 2016 honda civic around 12/22 from Damon which included in the purchase the repair of cosmetic issues befo cars for sale on their lot!  I purchased a 2016 honda civic around 12/22 from Damon which included in the purchase the repair of cosmetic issues before officially picking the car up (bumper dented, wipers in working condition, and a clean car).  When I returned to pick up the car, the repairs (in writing) were not completed to satisfaction.  There were crumbs all over the place and the cup holder had a sticky film among other things.  In addition, there was a damaged rim and tire as well as massive stains on the backseat.  Damon disagreed with the validity of the issues, and passed me to AM David Reynolds, who said they would make it right.  He gave me a written work order to refinish a rim, detail the car, repair a tire, replace wipers, and clean the stains out of the back seat which were horrible.  Upon returning to get the car a second time over a week later, the repairs STILL were not completed and the car was not detailed.  I was again dismissed with the issues, and at this point chose to take the car off the lot as it would cost me less time, money, and frustration to have them fixed myself. They treated me condescendingly as if I didn't know what a refinished rim and detailed car should look like and clearly wanted to pull one over on me.  As a last ditch effort, I contacted GM, David Pilgrim, who assured me the repairs would be taken care of and they would have a loaner sent to me after the weekend to pick up the car for repairs and he seemed very helpful at first.  I was very appreciative and expressed this.  I had the car for a total of 3 days before i saw that the trunk was filling with water and the back seats were soaked through when it had rained.  The stains on the backseat turned out to be, you guessed it, due to severe water damage that clearly had been going on for a while.  Thankfully I had none of my things in the trunk that would have been damaged.  I alerted the manager of this and he assured me he would fix this when the other repairs were made.  Ed Voyles kept the car and stalled for almost 2 weeks giving me the run around after me calling multiple times before calling to tell me they couldn't fix it.  They told me that I would be sent a check in the mail that day for a refund.  I told them I would pick up in person.  They to date still have not disclosed what was actually wrong with the car, so I can only assume it was in totaled condition.  The tone of the call was a complete 180 from the treatment I received by this David P. thus far, as I could tell he was agitated that their dealership would be absorbing a significant financial loss.  Although I was appreciative to receive my money back, I was never offered an alternative solution.  I was told multiple times however that "we don't even need to be refunding your money".  It is simply not good business to add insult to injury.  I was not offered a different car to trade in for purchase to keep my business, nor an apology for having that car on the lot for purchase in the first place. I need a car for transportation to work and do not have a backup to use interim, which they were aware of.  Instead, I was left with no car, and still am currently car-less as I am taking my time to make a new purchase. In addition, I'm financially in a hole to date almost $700- cars back and forth to the dealership, paying a month of car insurance when I had the car 3 days, cancellation fees, and car rentals.  I have lost endless hours of my time, and put under immense stress that I would wish upon no one, and you cannot put a price tag on that.  No one has cared about satisfying the customer, and keeping my business, or a positive reputation of Ed Voyles.  At no point was an apology issued for having the car on their lot in the first place.  The inspections department that cleared it for sale is the root of the problem, not a customer's fault for finding issues within 3 days of ownership.  I am appalled at the way I was treated and that this dealership continues to operate with such shady practices. More

outstanding my daughter leased a car and I bought a used car both within the last two months Our initial contact was with Keith Cunningham who was extremely help my daughter leased a car and I bought a used car both within the last two months Our initial contact was with Keith Cunningham who was extremely helpful in guiding us through the whole experience. We dealt with Ryan Kane, Steve Goins and Mo Romano for the lease and preowned purchase. All very professional and helpful. Would highly recommend this team and David Manner in the service department. More

Third trip on warranty issue 2018 Honda minivan. Wiper fluid didn't work. Brought into honda voyles. Left 6 hours later saying everything is fixed. Wife's car :) two weeks la 2018 Honda minivan. Wiper fluid didn't work. Brought into honda voyles. Left 6 hours later saying everything is fixed. Wife's car :) two weeks later she gets email part has arrived. I asked does the wipers work. She said no. Made appointment came in and the part they order was already fixed but the motor was bad. Of course wasnt told this until 4 hours of waiting. They ordered part. Was told 1.5 hours maximum. 2.5 hours later still waiting. No I am sorry from the manager just service techs saying it is what it is. Terrible. Do not come here. Fyi the service waiting room is filled of these stories. More

Too much haggling The Ed Voyles Honda Dealership on Cobb Parkway is a bust. Car salesmen at this establishment are the epitome of what poor business practices look like The Ed Voyles Honda Dealership on Cobb Parkway is a bust. Car salesmen at this establishment are the epitome of what poor business practices look like,  and prefer to rip the buyer off than to get cars off their lot. If dealerships keep moving in this fashion, they will eventually lose out on all future consumers. With modern day online companies available to the public like Carvana etc, that’s not a savvy business choice. 2020 will be the year of no longer haggling prices and an end to the middle man known as car salesmen. In particular, the finance manager at this dealership Mr. Goins just doesn’t care, and will up charge your potential vehicle purchase at all costs to benefit his & dealership pockets. Unbeknownst to me,  they ran my credit 5 times in a row, which was a bad move and consequently affected my credit score.  For these reasons, I will make sure the manufacturer sees these posts & so do a million Atlanta consumers, in addition to the friends I have on LinkedIn that are connected to Ed Beadle.??For months I have been searching for an  Accord LX or Civic Ex and like anyone else, have a spending limit I’d like to adhere to. I’ve considered both new and used models within certain price range. New vehicles were pricey, the inflated financing APR didn’t help any. Finally,  a great deal popped up on the Honda Site with an enticing financing APR. Honda was offering between 1.9-2.9% on brand new Accords when financing through Honda Financial Services. I went into the dealership and was met by the salesman named Leo, whom gave me all the details I needed in order to decide if I was making a purchase. I was sold on the idea of a new 2019 Accord. Unfortunately, I agreed to let them run my credit, the salesman quoted me numbers that I could agree to, and I was ready to commit to a purchase. Then, on my credit monitoring app I noticed 5 hard inquires, none of which were Honda Financial. Next step was to speak with financial manager Mr. Goins, this was when the drama started.? I went in to his office optimistic and excited about my quoted numbers and the prospect of my purchase.  Mr. Goins almost immediately changed those numbers to new ones that were extremely inflated, in addition to claiming the reason for this was due to my “poor credit”, even though moments ago I had “good credit”.  I asked why wasn’t Honda financial used to run my numbers as advertised rather than Capital One, he claimed I wouldn’t qualify for Honda financial. After 4 hours of being at this dealership, haggling back and forth( during which bank statements and other irrelevant information was brought up from previous purchases), I told them I’d wait for my credit score to increase, then consider returning. The truth of the matter is that I won’t be returning. I want to make sure everyone knows about what actually goes on at this dealership and hope that by informing others that they don’t waste their time patronizing this dealership.  Not only did they falsely advertise in order to lure consumers in, they lacked integrity, were dishonest and their shady practices affected my decision to purchase a new car as well as my credit score. They wasted my time which is valuable to me as well as made it apparent that their bottom line is filling their pockets. My advice to anyone considering purchasing a new Honda at Ed Voyles dealership, stay away, try another dealership which will surely treat the consumer as a commodity and be straight forward with you and work to reach a deal that makes all parties involved happy and not impact you negatively as my experience at Ed Voyles Honda did. Enjoy the free social media promotion Ed Voyles. More