Ed Voyles Honda - Service Center

Pleasant thank you to Shannon Price and Ky Aiken for their superb customer service. Top notch when they take the time to listen and do what is best to satisfy at all times my needs and others. their superb customer service. Top notch when they take the time to listen and do what is best to satisfy at all times my needs and others. More

outstanding my daughter leased a car and I bought a used car both within the last two months Our initial contact was with Keith Cunningham who was extremely help my daughter leased a car and I bought a used car both within the last two months Our initial contact was with Keith Cunningham who was extremely helpful in guiding us through the whole experience. We dealt with Ryan Kane, Steve Goins and Mo Romano for the lease and preowned purchase. All very professional and helpful. Would highly recommend this team and David Manner in the service department. More

Third trip on warranty issue 2018 Honda minivan. Wiper fluid didn't work. Brought into honda voyles. Left 6 hours later saying everything is fixed. Wife's car :) two weeks la 2018 Honda minivan. Wiper fluid didn't work. Brought into honda voyles. Left 6 hours later saying everything is fixed. Wife's car :) two weeks later she gets email part has arrived. I asked does the wipers work. She said no. Made appointment came in and the part they order was already fixed but the motor was bad. Of course wasnt told this until 4 hours of waiting. They ordered part. Was told 1.5 hours maximum. 2.5 hours later still waiting. No I am sorry from the manager just service techs saying it is what it is. Terrible. Do not come here. Fyi the service waiting room is filled of these stories. More

Solid service Although I was not excited to hear that I needed to replace 2 tires, I was in and out of the service area in less time than initially stated on a Sa Although I was not excited to hear that I needed to replace 2 tires, I was in and out of the service area in less time than initially stated on a Saturday morning. More

The worst I’m currently sitting and waiting on my car in service. I was told when I made my appointment that there would be a shuttle service to transport me as I’m currently sitting and waiting on my car in service. I was told when I made my appointment that there would be a shuttle service to transport me as long as I met the 10 mile cut off. I met that. I knew my car was going to take a while as it was some things that needed to be checked out that was going to require them to have my car for a lengthy amount of time . Which is why I double checked when I made the appointment that I would have a way back home . The shuttle driver comes up to me ,I’m expecting to get in the shuttle go home and finish up the time sensitive items on my plate while my car was being serviced,but nope. I was advised that although I meet the 10 mile cut off they don’t shuttle people to sandy springs because of traffic. This really ticked me off ... for one we live in METRO ATLANTA ... when is there not some sort of traffic on any given side .secondly I asked about the shuttle before I came in and they new my address and contact information at the time the appointment was set that’s when they could have clued me into the fine print of the 10 mile rule ... I expressed my concern and aggravation and they kinda just hit me with a generic sorry, the gem of the story is they told me “well we normally don’t do this but we can take you home but you are going to have to find your own way back” I stood perplexed And I asked them to just pull my car back around and I’ll just go home and make an appointment elsewhere. I was then told my car was already being worked on and they would get it done as soon as possible... well to me a red flag has gone up for one the things I needed them to check I was told that it would be lengthy time to diagnose. Which is why I was ok with dropping it off and going home to handle my business. If my car is out quickly it doesn’t inspire confidence that it was done properly and the time however inconvenient that I had to spend sitting here was a complete waste if I have to still take it to somewhere else if the issue persists.dropping it off and them shuttle me home I could have finished up my work at home they could have taken the time with my car they needed to without inconveniencing me and disregarding my time. Update: they just offered to send me home and pick me up via Lyft . Nice gesture it took my irritation to get results. I still won’t bring my car here for service again. They mentioned they don’t know if they have to keep my car overnight. I said in that case do you guys offer some sort of temporary transportation until you guys figure it out he replied “ no if it’s around 3pm and we still have it and you need your car we will just stop and you can come get it This leaves me more irritated than I already was . So at what point does my issue finish being diagnosed? I must mention btw these are all issues and repairs that would be covered by Honda and at no fault of my own . So I’m having an issue with their product that I paid for less than a year ago and getting accommodations while they fix it is like pulling teeth . But while they have my car I’m going to err on the side of caution and wait to post this review and just update as this all plays out Fast forward about 2 hours later. Of course the main thing that was an issue shocker it’s nothing wrong with it they didn’t see a problem... extremely long story short go anywhere but Ed Voyles... More

Great Experience! My experience was great! Steve Bryars greeted me with a smile, and he was very nice and very pleasant! He's pretty cool! Steve kept me updated as to w My experience was great! Steve Bryars greeted me with a smile, and he was very nice and very pleasant! He's pretty cool! Steve kept me updated as to what was going on with my car. I had the pleasure of speaking with Gene Odom! And he informed me of a program he was working on to introduce to the customers. Gene was also pretty cool to talk to! The ladies in Customer Service (Nicole and I can't remember the other lady's name) were very nice and pleasant to talk to. I enjoyed the coffee and was able to catch up on some work in the "Quiet Room". I love that Quiet Room! And OMG! To my surprise, the Honda Elves washed my car! Now how cool is that! Thank you so much Honda for making my day! More

Excellent service November 13th 2018 I had my car serviced at Ed voyles Honda on Cobb parkway. Marvin Bushay has worked with me on many occasions. The maintenance neede November 13th 2018 I had my car serviced at Ed voyles Honda on Cobb parkway. Marvin Bushay has worked with me on many occasions. The maintenance needed before a long trip was reviewed with me and priorities discussed. The estimate Marvin gave me was exactly what I paid. I purchased my car from Ed Voyles Honda and have only had it serviced at this dealership. Marvin is a knowledgeable professional and a kind human being. I highly recommend this service center. More

Professional Brody is very professional and helpful, 2 years ago I went to get my bulb replace in my Honda pilot Brody was the service provider About 15 minutes Brody is very professional and helpful, 2 years ago I went to get my bulb replace in my Honda pilot Brody was the service provider About 15 minutes after he let me know he cannot replace it because whoever did have that vehicle rewire it to use a cheaper bulb and the only place I can get this bulb is online I was stressed I've been to AutoZone and many other places they did not tell me why they can't replace it BRODY sent me to sound sensation Thanks BRODY More

Great service I dropped my car off at the night drop, and it was ready early the next day. I love Ed Voyles Honda's Service Department. So helpful. Marvin was nic I dropped my car off at the night drop, and it was ready early the next day. I love Ed Voyles Honda's Service Department. So helpful. Marvin was nice enough to call, advise additional service suggestions, which would help my car run better. :-) More

Always excellent service at Ed Voyles Honda I took my Element to Ed Voyles Honda for service last week. Just like in previous visits, I was super-impressed with the experience. The entire proces I took my Element to Ed Voyles Honda for service last week. Just like in previous visits, I was super-impressed with the experience. The entire process is very efficient from the time you drive in until they deliver your car at the time of departure. The place is incredibly clean, and the waiting area is comfortable. Steve Bryars handled my service, as he has in the past and he is great to work with. All of the staff are friendly and make an effort to smile and say hello. Absolutely top notch service department! More