Ed Voyles Honda - Service Center

Our experience was Positive and Rewarding The reason why we had such a positive experience was due to our interaction with one of your sales persons,Alex Julka. He exerted no pressure on us, t The reason why we had such a positive experience was due to our interaction with one of your sales persons,Alex Julka. He exerted no pressure on us, the clients, but answered all our questions in a professional al manner. Bottom line : we went to Ed Voyles Honda to buy a battery and walked out with a beautiful 2017 CRV. More

120,000 mile sevice As always my tech advisor, Marvin, was outstanding in every way. He is always professional, friendly, helpful. I always go to Marvin. He can be counte As always my tech advisor, Marvin, was outstanding in every way. He is always professional, friendly, helpful. I always go to Marvin. He can be counted on to provide outstanding service More

Service I needed to get my car back quickly in order to pick my granddaughter up from pre-k. Marvin was able to get my car back in time for me to get her. I needed to get my car back quickly in order to pick my granddaughter up from pre-k. Marvin was able to get my car back in time for me to get her. More

BRODY TEAL IS THE GREATEST!!!!! CONSISTENTLY OUTSTANDING SERVICE - THANKS TO BRODY TEAL! ALWAYS FRIENDLY. SERVICE IS SCHEDULED APPROPRIATELY AND ALWAYS COMPLETED IN THE ALLOTTED TI CONSISTENTLY OUTSTANDING SERVICE - THANKS TO BRODY TEAL! ALWAYS FRIENDLY. SERVICE IS SCHEDULED APPROPRIATELY AND ALWAYS COMPLETED IN THE ALLOTTED TIME. WHEN BRODY IS NOT AVAILABLE, I AM USUALLY PLEASED WITH WHOEVER TAKES HIS PLACE. More

Flat tire Marvin , not only listened to me, but got my tire back on the car quickly and assured with coverage. Marvin did allneith a smile and concern . Marvin , not only listened to me, but got my tire back on the car quickly and assured with coverage. Marvin did allneith a smile and concern . More

Recall Work Work was completed while I waited with no pressure to complete any other work. I was asked if I needed anything else. I said no and they said OK. I' Work was completed while I waited with no pressure to complete any other work. I was asked if I needed anything else. I said no and they said OK. I've had experiences in the past where I would get a lot of pressure to do other work making me reluctant to bring the car in even for recall work. No problems at Ed Voyles Honda. Thank you! More

Just Awful Customer Service Before I was even able to take my car in, I called them for 3 days and left over 10 voicemails and still no one called me back. Finally on the third d Before I was even able to take my car in, I called them for 3 days and left over 10 voicemails and still no one called me back. Finally on the third day, I asked the front desk agent to not blind transfer me to their phones. Finally, I was able to get some answers and brought my car in. The agent that took my car in seemed very unconcerned when I told him I tried calling a few times. He even mentioned he probably got one of my voicemails but left it at that. He checked my car in with not a lot of details or information on what I should expect. After service was done, I receive a call that my car was ready. I arrive to pick my car up and the cashier calls to have the car pulled around. I waited for about 2-3 mins when someone came up and asked me for my tag. After I provided that information, took them almost 10 mins to bring my car around. Finally once I see the car driving up someone tells me it was because a truck was blocking my car in. The agent that brought me my car then gets out to hand me the key and is not concerned in apologizing or offering any type of explanation. He looks almost annoyed at me for making him bright my car over. Overall an awful experience with your entire service staff. I'm very disappointed and will start driving 10 miles to take my car over to Woodstock, where friends have told me great things about their customer service. More

Excellent customer service 2017 Honda Pilot needed to be repaired under warranty. Typically in the past, warranty repairs have been less than pleasant. As if I am at fault for w 2017 Honda Pilot needed to be repaired under warranty. Typically in the past, warranty repairs have been less than pleasant. As if I am at fault for wanting my car in the best condition. Guessing it is due to the fact that the service center is not making money. However, THIS time was least painless as possible as they treated me well and apologized for any and all inconveniences. Ed Price and Shannon Price were helpful, pleasant and went over the top to make this car like new. More

Absolutely perfect. I came to the service center to get aftermarket wheels put on. I was a little worried that it might compromise the ride quality of the car. I got my c I came to the service center to get aftermarket wheels put on. I was a little worried that it might compromise the ride quality of the car. I got my car back and it rode as smooth as when I first got it. The mechanic did a great job. As usual David Manner was curteous and professional. More

Good communication and options My service rep clearly explained the problems encountered. I was amazed I was having these issues already at 67,000 miles (not her fault) but she off My service rep clearly explained the problems encountered. I was amazed I was having these issues already at 67,000 miles (not her fault) but she offered me options to save me money. She was also sympathetic! More