Ed Voyles Hyundai - Service Center

My car has now been at Ed Voyles Hyundai for 8 days without even being looked at, despite being told the timeline would be 3–5 days. Not once did anyone proactively contact me with an update—I had to r without even being looked at, despite being told the timeline would be 3–5 days. Not once did anyone proactively contact me with an update—I had to reach out myself. When I finally got a response, the explanation was vague and dismissive, with no concrete timeline given for when my vehicle would actually be diagnosed. This is unacceptable customer service. A car dealership should respect customers’ time and follow through on promised timelines. Based on this experience, I cannot recommend their service department. More

My car has now been at Ed Voyles Hyundai for 8 days without even being looked at, despite being told the timeline would be 3–5 days. Not once did anyone proactively contact me with an update—I had to r without even being looked at, despite being told the timeline would be 3–5 days. Not once did anyone proactively contact me with an update—I had to reach out myself. When I finally got a response, the explanation was vague and dismissive, with no concrete timeline given for when my vehicle would actually be diagnosed. This is unacceptable customer service. A car dealership should respect customers’ time and follow through on promised timelines. Based on this experience, I cannot recommend their service department. More

My car has now been at Ed Voyles Hyundai for 8 days without even being looked at, despite being told the timeline would be 3–5 days. Not once did anyone proactively contact me with an update—I had to r without even being looked at, despite being told the timeline would be 3–5 days. Not once did anyone proactively contact me with an update—I had to reach out myself. When I finally got a response, the explanation was vague and dismissive, with no concrete timeline given for when my vehicle would actually be diagnosed. This is unacceptable customer service. A car dealership should respect customers’ time and follow through on promised timelines. Based on this experience, I cannot recommend their service department. More

After waiting for several weeks to secure an appointment, I dropped off my car on November 23, 2024, at 8:00 AM due to a warning light issue and problems with loose acceleration. The service advisor informed I dropped off my car on November 23, 2024, at 8:00 AM due to a warning light issue and problems with loose acceleration. The service advisor informed me that the diagnosis would take 3 to 4 days, which seemed like a long time, but I agreed to it. However, after waiting 3 days without any updates, I called the dealership and spoke with both my advisor and Victor, the manager. Victor assured me that the diagnostic would be completed the next day. Unfortunately, that did not happen, and I still received no follow-up or communication from the service team. A full week has now passed, and today I have had to take my car back without any diagnostic being performed and without any follow-up communication from the dealer team. I am deeply dissatisfied with the poor customer service and lack of professionalism shown throughout this process. This lack of service is completely unacceptable. My family and I have been loyal Hyundai customers for many years, purchasing 4 new vehicles, including my Tucson Eco. Given this long history of loyalty, I expected far better customer service and communication. Stay away from this dealer and don’t buy a car from Hyundai expecting to receive a good service when you need it, beyond maybe an oil change. More

Avoid ! !! Car Returned, Damaged and Dirty after 3 mints at the shop. incompetent mechanics . Will never use them again ! !! Car Returned, Damaged and Dirty after 3 mints at the shop. incompetent mechanics . Will never use them again ! More

Great service, staff very helpful and pleasant in the service department. I would recommend this dealership. service department. I would recommend this dealership. More

It was an easy and pleasant experience with very little difficulty. My vehicle was back shortly after difficulty. My vehicle was back shortly after More

I've been an Ed Voyles Hyundai customer for 16 years; Nick my Advisor was as professional and attentive as was the mechanic Lakota in explaining the service rendered. The labor is extremely costly, altho Nick my Advisor was as professional and attentive as was the mechanic Lakota in explaining the service rendered. The labor is extremely costly, although the work is guaranteed. More

They made a promise to me after a prior service visit and they kept that promise during this last visit. Much appreciated they kept that promise during this last visit. Much appreciated More