Ed Voyles Hyundai - Service Center

Unbelievable customer service My service liaison, Cathy, went over and above to see that I was happy with my 30,000 mile service. Caveat: compare the Hyundai service list with th My service liaison, Cathy, went over and above to see that I was happy with my 30,000 mile service. Caveat: compare the Hyundai service list with the dealer's service list. There were several extra services at the dealership that did not show up on the Hyundai website checklist. Cost me an extra $200 that I was not expecting. You need to check all services before signing the agreement to pay. More

Great Service Liaison Cathy primarily manages the servicing of my Hyundai Tucson which I lease from Donlen through my company. She's great at being a liaison between me an Cathy primarily manages the servicing of my Hyundai Tucson which I lease from Donlen through my company. She's great at being a liaison between me and Donlen in order to get my Hyundai properly serviced year round. I'm going to miss her as it's coming near time to turn-in my Tucson back to Donlen. My wife & I just bought a 2018 Kia Sportage from her sister store, so we'll be next door getting it serviced. I'll make sure to stop by and stick my head in to Cathy's office from time to time. I love her personality and service. She's a keeper!!!! More

Great Hyundai Dealership I purchased the Elantra in 2009. It has been and continues to be a great car. We have used the Ed Voyles service department through out the warranty p I purchased the Elantra in 2009. It has been and continues to be a great car. We have used the Ed Voyles service department through out the warranty period and will continue to do so in the future. The staff is friendly and helpful. We have had few problems but the mechanics were always able to correct them to our satisfaction. More

Wait time I waited almost 3 hours on a monday to get an oil change. I came in around 10:15 am and didn't leave until around 1 pm which made me late to another a I waited almost 3 hours on a monday to get an oil change. I came in around 10:15 am and didn't leave until around 1 pm which made me late to another appointment that was in downtown Atlanta. When my car finally came up, it took another 15 min or so for the cashier to call me to pay for the service. I was not expecting to be there that long on a monday. More

Inconsistent I went to the service dept for a minor warranty repair. The part had to be ordered, I scheduled an appt. and waited. I had to call and check on the pa I went to the service dept for a minor warranty repair. The part had to be ordered, I scheduled an appt. and waited. I had to call and check on the part before I headed there to my appt., part not ready, so I scheduled another appt. Part not ready again. They did not keep me informed about the status, I had to contact them. I mostly dealt with Terence in the Service dept. there was also a female service advisor who was very unpleasant. Finally, after a long time for the part to be ready - my car was repaired. I dropped it off because I was told it would take approx. 4 hours to repair. The repair was completed in 4 hours. The cashier - Lisa Torres was nice to work with, very friendly. I purchased my vehicle from here because I had trouble with the previous Hyundai dealership. I hope this is not an indication of future service calls. More

Scheduled Warranty Service Visit Took Way Too Long Our 2017 required it's second standard warranty visit. Services provided included: oil change; tire rotation; 27 point inspection; recall campaign (1 Our 2017 required it's second standard warranty visit. Services provided included: oil change; tire rotation; 27 point inspection; recall campaign (17-01-062). I scheduled an appointment for this service with a "customer waiting" status. My wife brought the vehicle in and this "simple" service took 2.5 hours to complete. Not once was she updated on the delay or progress, no explanations. This is unacceptable. More

Love the dealership Time is lengthy but staff is great. Enjoy the experience. Been a customer for 5 years since I moved to Georgia. Wish I could see more consistently in Time is lengthy but staff is great. Enjoy the experience. Been a customer for 5 years since I moved to Georgia. Wish I could see more consistently in staff. More

ED VOYLES HYUNDAI MY SERVICE EXPERIENCE WITH ED VOYLES WAS SUPERB. TERRANCE WAS MY SERVICE REP, VERY KNOWLEDGABLE & PROFESSIONAL. THIS WAS MY 2ND REPAIR, I WILL ALWAYS MY SERVICE EXPERIENCE WITH ED VOYLES WAS SUPERB. TERRANCE WAS MY SERVICE REP, VERY KNOWLEDGABLE & PROFESSIONAL. THIS WAS MY 2ND REPAIR, I WILL ALWAYS UTILIZE THIS LOCATION. More

Service Appointment Took my car in for a scheduled maintenance appointment. The process was quick and easy. I was in and out in a reasonable amount of time. Took my car in for a scheduled maintenance appointment. The process was quick and easy. I was in and out in a reasonable amount of time. More

Unfortunately timeliness was very concerning Timeliness was very concerning. Appt. Time was 9 am. No one came to assist until 9 30 and that was after my wife brought it to your attention. Then t Timeliness was very concerning. Appt. Time was 9 am. No one came to assist until 9 30 and that was after my wife brought it to your attention. Then the 30k mile regular service appointment wasn't completed until 11:30 am...... More