Ed Voyles Hyundai - Service Center

Always great work and friendly staff Brian, the USAA rep. was great to work with, very understanding and personal attention. Really polite and respectful and has great people skills. He c Brian, the USAA rep. was great to work with, very understanding and personal attention. Really polite and respectful and has great people skills. He communicated with me about the progress. Everyone I dealt with were very likable, they listened, very professional but able to joke and tease with you instead of being a robot. They all appear to enjoy their job and know how to do it. This was not my first experience having repairs by the Body shop at Ed Voyles and they always do great work and make the car repair look new again. More

Very good experience Cathy explained why I needed a particular service. I told her I needed to keep this car in good condition for many more years. Hopefully, my 2010 Sona Cathy explained why I needed a particular service. I told her I needed to keep this car in good condition for many more years. Hopefully, my 2010 Sonata will stay healthy. More

Always a great service experience! Cathy Stump rocks! I have used her as my service contact for years, and am always greeted...she listens...and there are never any surprises, She keeps Cathy Stump rocks! I have used her as my service contact for years, and am always greeted...she listens...and there are never any surprises, She keeps me up to date on the status of my service. More

Super friendly serivce When I went in for my last maintenance I asked for assistance with hands free setup. With the change in the new cell phone laws while driving, I neede When I went in for my last maintenance I asked for assistance with hands free setup. With the change in the new cell phone laws while driving, I needed to setup my phone and I needed assistance since my kids are now living out of state. They were very understanding and helpful in setting up the hands free option with my phone. More

Service Dept could improve I dropped off my car for a service appointment. The tech hit accept for a legally binding document before I had a chance to read it. Also, a differen I dropped off my car for a service appointment. The tech hit accept for a legally binding document before I had a chance to read it. Also, a different tech left equipment in my vehicle and I had to turn around and return it costing me more time. Overall, the issue was resolved and affordable. And my experience with Cathy in the service department was superior. More

Was serviced in a timely manner. Given a good overall review Recall and service of schedule maintenance. Was in and out in a timely manner. Was given a simple explanation of what was being done for that day. Recall and service of schedule maintenance. Was in and out in a timely manner. Was given a simple explanation of what was being done for that day. More

Neesd improvement....just ok The Service department is a hot or miss on customer Service. did not make me feel welcome the last few visits. I know change happens and you cannot The Service department is a hot or miss on customer Service. did not make me feel welcome the last few visits. I know change happens and you cannot teach personality, but you can tell when someone is just going through the motions of doing a job. A smile goes a long way More

Warranty Service on My Genesis G80 Car was brought in for warranty work with an appointment. Upon arrival I was told that the concierge car was out. I said that I would take whatever Car was brought in for warranty work with an appointment. Upon arrival I was told that the concierge car was out. I said that I would take whatever they had to drive. They told me they had no cars to loan. (No one offered to get me a rental.) I gave the technician a list of my concerns - he was fine. 13 days later I finally got my car back. Some of the items that were deemed to be okay are still not working properly. The paint item is okay now, but it took them days to get it right. I am still not satisfied with several of the concerns I voiced to them and have had the same issues reoccur the day after they returned the car to me. More

wanting customer service First, service person approached the car to check the mileage turned the ignition on (not needed to see mileage), the got out and began a walk around First, service person approached the car to check the mileage turned the ignition on (not needed to see mileage), the got out and began a walk around while the the vehicle is running. My fuel was half full and as averaging 17.6 miles per gallon, when I picked the car up it was at 15.3 - why???? Second the service writer called me ten minutes after reaching my work. The first words to me "there will be addition charges today." No summary of my warranty coverage or prepaid inspection items before telling me I have "additional charges"for service items. Suggestion, call customer: We are currently inspecting your vehicle, changing the oil, which of-course there is no charge, in addition, your battery is not accepting a charge and will be replaced under warranty. Lastly, Your car is approaching three yeas and we would like to change the two primary air filters. The additional charge for parts, labor and taxes is $111.32, is that acceptable?.....the suggestion may only be a small change in approach but some of us are distrusting. There was a note on the paperwork that the alignment needed to be checked. Why, I had four new tires put on the car and an alignment done two months ago at the dealership??? The only reason I give for the positive 2 stars was because the cashier who was pleasant, professional and looked me in the eye and smiled. More

Good job Went in for a routine maintenance. They found a nail in my tire and was able to replace the tire. Overall, the service was good. Went in for a routine maintenance. They found a nail in my tire and was able to replace the tire. Overall, the service was good. More