Ed Voyles Kia - Service Center

Lack of communication. Phone calls not returned back.i had to escalate to customer service dept to receive status. Don't forget about the customers from yesterday. Very apol Phone calls not returned back.i had to escalate to customer service dept to receive status. Don't forget about the customers from yesterday. Very apologetic but bad service.I'm going to try the Kennesaw Kia for future service. More

Oil change The service department was expedient and courteous. My experience with the service department was courteous and satisfactory. HOWEVER THE SALES DEPAR The service department was expedient and courteous. My experience with the service department was courteous and satisfactory. HOWEVER THE SALES DEPARTMENT SINGLED ME OUT AND SOLD ME A CAR UNDER FICTITIOUS CIRCUMSTANCES. I WILL NEVER CONDUCT ANY SALES WITH TONY THORNTON OF ANY TYPE. YOUR SALES DEPARTMENT SUCKS More

Me and my Kia I have really enjoyed my experience with Kia this is my 3rd visit and I have been pleasantly surprised always had a negative attitude towards dealersh I have really enjoyed my experience with Kia this is my 3rd visit and I have been pleasantly surprised always had a negative attitude towards dealerships service but again quite happy with Ed Voyles Kia. More

Wonderful!! Customer service here is equal to Chick-fil-A! The employees went out of their way to ensure my experience was great. The cool part was.. it all felt Customer service here is equal to Chick-fil-A! The employees went out of their way to ensure my experience was great. The cool part was.. it all felt genuine. Thanks Kia for the great services!! More

Awesome service department!! I was having an Ac issue and had to bring in my car to have it serviced. Donna Tanya and eric were amazing! They put me in a loaner and checked it ove I was having an Ac issue and had to bring in my car to have it serviced. Donna Tanya and eric were amazing! They put me in a loaner and checked it over. While they didn't find anything wrong with it their customer service was amazing! More

Do NOT trust Ed Voyles Kia service department. My engine broke apart while driving on the highway, despite my having brought it to them for service TWICE within the past month. By then I was narrow My engine broke apart while driving on the highway, despite my having brought it to them for service TWICE within the past month. By then I was narrowly over the 100k mile warranty, so they had to ask “permission” to replace the engine at their cost. After days of waiting to hear from them, I called and they said the person who approves such things was out of town. Thanks for the update. When they finally got approval, they acted like they were doing me a favor and wouldn’t pay for a rental car for the 2 weeks it would take to get the parts. They never communicated when the car would be ready, and whenever I called for an update they’d always say they’d have to find out and call me back and they never did. Overall very frustrating. More

Excelente All the time I went there was great experience. Congratulations team work for everything guys do. Complimentary water and coffe anytime you there and All the time I went there was great experience. Congratulations team work for everything guys do. Complimentary water and coffe anytime you there and very clean waiting room. More

service center When I arrived at the service center the employees were awesome in the fact that they took my car into the shop right away. I came in for a battery ch When I arrived at the service center the employees were awesome in the fact that they took my car into the shop right away. I came in for a battery change. I think I was there 1/2 an hr , they wasted no time in getting me in and out. This was much appreciated since I was a walk in . More

Needed headlight bulb changed I am normally very pleased with the service from this location but not this time. They were very nice, but hit me with a huge bill later. The most th I am normally very pleased with the service from this location but not this time. They were very nice, but hit me with a huge bill later. The most thing I was disappointed about was that my bumper was not put back on properly. I noticed it when I got home and had to have it done myself. Also, about a week later, my car wouldn't start, and I found out that the battery cable wasn't tightened back up. This caused me wasted time and money. I paid about $200 to have a light bulb changed.I thought that was too much! More

Excellent I truly appreciated the service. It was exceptional from beginning to end. I’ll definiteky be back. I love close to this location which is a bonus. T I truly appreciated the service. It was exceptional from beginning to end. I’ll definiteky be back. I love close to this location which is a bonus. Thanks again for a job well done!!! More