Ed Voyles Kia - Service Center

Solid Gold The Staff at Service center deserves a yip yip hooray. The changes have been fabulous. No long wait.Friendly people in service area.And happy people The Staff at Service center deserves a yip yip hooray. The changes have been fabulous. No long wait.Friendly people in service area.And happy people in waiting area. More

Unethical and do not perform the services they say they do. I"m only putting 1 star because there isn't even an option for zero! They lied and stated they performed service I came for, but they did not, and I I"m only putting 1 star because there isn't even an option for zero! They lied and stated they performed service I came for, but they did not, and I have to have it fixed at another dealership. DO NOT COME HERE FOR SERVICE. More

Regular maintenance check ups Diana is always very professional and provides great customer service. She will plan out regular maintenance items with your vehicle and in general Diana is always very professional and provides great customer service. She will plan out regular maintenance items with your vehicle and in general makes stopping in for service a painless experience. More

Service The service was quick and the representative was nice and polite and down to earth. They showed great hospitality and the waiting area was nice and co The service was quick and the representative was nice and polite and down to earth. They showed great hospitality and the waiting area was nice and comfortable. More

Exceptional Service I always seek out Diane when I bring my car in for service. Not only is she courteous, friendly, and knowledgeable, she goes that extra step to make I always seek out Diane when I bring my car in for service. Not only is she courteous, friendly, and knowledgeable, she goes that extra step to make sure that my car is getting the right service at the right time and is quick to recommend repairs or services that I am not aware of, but is to my benefit. My car is 6 years old and runs like new thanks to Diane. More

Service. Everyone in service is very helpful and friendly. Diana Bell is the best. My van always comes back to me clean and vacuumed. They do everything the Everyone in service is very helpful and friendly. Diana Bell is the best. My van always comes back to me clean and vacuumed. They do everything they can to make sure it is running perfect. More

Everyone Friendly and Helpful Diana was an excellent customer service agent. My engine light was on and she explained their process for checking it out as well as checking routine Diana was an excellent customer service agent. My engine light was on and she explained their process for checking it out as well as checking routine items such as tire tread, fluids, etc. the shuttle driver was great as well. He took rah passenger's name Ned phone number so he could follow up to see if we needed to have the shuttle pick us up when our cars were ready. Turns out it was the gas cap not being tight enough... I would definitely recommend Ed Voyles for great service! More

AMAZING I LOVE THIS LOCATION. THE STAFF IS GREAT AND IF THERE IS A WAIT, IT IS COMFY:) THE MOMENT YOU ENTER THE SERVICE AREA YOU ARE GREETED WITH MAJOR HOSPI I LOVE THIS LOCATION. THE STAFF IS GREAT AND IF THERE IS A WAIT, IT IS COMFY:) THE MOMENT YOU ENTER THE SERVICE AREA YOU ARE GREETED WITH MAJOR HOSPITALITY More

Sorento Brake Service Dropped the car off for brake pad replacement. Diana was great. AAA dropped the vehicle overnight and Diana took it in first thing. She made sure the Dropped the car off for brake pad replacement. Diana was great. AAA dropped the vehicle overnight and Diana took it in first thing. She made sure the brakes were replaced and also checked and found an open recall. That was addressed as well. Then Diana took payment over the phone, left everything in the seat and left the car so we could pick up after hours. It couldn't have been easier. More

Handled A couple of weeks ago, after fueling my car up at a gas station, I could not get my drivers side door to open. I couldn't figure out why my door woul A couple of weeks ago, after fueling my car up at a gas station, I could not get my drivers side door to open. I couldn't figure out why my door would not open, all of a sudden. My other doors would open, but not the driver's side door. Fortunately, I was able to climb over my passenger seat and open it from the inside. I researched on-line to see what could be causing this. I was surprised to find that a large number of Kia Sorento owners were experiencing the same issue. I called Ed Voyles Kia and explained what was going on and thought there must be a recall on this part, especially since there were so many people having the same issue. I was told they did not see an open recall, but that my vehicle did have a recall for the transmission gear shift lever. I scheduled an appointment to get that fixed and asked them to please take a look at the door. Once they looked at my car, I was called and told the issue was a door latch (which I already assumed after the on-line research) and that it was from "wear and tear". I am astounded that a door latch can break after five years. There are others on-line that reported it broke much earlier than that, some within a year. Those that were still under warranty did get theirs fixed, but my warranty expired last summer. I was quoted an outrageous fee to get the door latch fixed. The labor cost was even more than that. I was told it was because it was inside of the door panel - which I was already being charged over $100 to open up to diagnose the issue. I somewhat question if they even opened it up to diagnose the problem since everything that was in my door seemed undisturbed, but maybe they are just good at putting everything back in the same exact location as it was previously. I declined the service and picked up my car. I asked for the part number and the name of the part I need. I looked it up and was able to find the part on amazon for 1/3 of the cost that they were going to charge me. I am extremely disappointed with Kia for not honoring a replacement for a defective/poorly designed door latch. I am outraged with the quote I received from Ed Voyles Kia service department to get it fixed. I suppose my expectations may be too high, and that I have misguided thoughts that most people have a high degree of integrity and for companies to have higher standards. I will say that Diana is a pleasant person to deal with, she has helped me in the past, and she is very personable. I am assuming that most of this is out of her control, as she did try to get her manager to talk to me to see if there is anything she could do, to no avail. More