Ed Voyles Kia - Service Center

I took my Kia Optima for a recall. I was there for a very short period of time, they were very kind and informative. I was there for a very short period of time, they were very kind and informative. More

Kia sold me a car with recall motor fixed motor and caused gas leak that caused me $542 they refuse to reimburse me after I have purchase two vehicle from them, them making over 40k and not paying even caused gas leak that caused me $542 they refuse to reimburse me after I have purchase two vehicle from them, them making over 40k and not paying even to make things good with buying customer! Stay away they only care about taking your money they don’t care to keep good client customer relationship once the sale is made More

Service was not very helpful in get my car looked at for a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followe a potential mechanical problem. My car is under warranty and I was told that they didn't have technicians to look at or repair my car. No one followed up or offered any suggestions to assist me with my issues. This company is entirely too big not to be able to honor it's cars warranties. More

My Optima was losing power while I was driving. I looked under the hood and the battery cable was loose. I had someone tighten and try to give a jump but it still wouldn't start. I was 2 min fro I looked under the hood and the battery cable was loose. I had someone tighten and try to give a jump but it still wouldn't start. I was 2 min from the Ed Voyles Kia - Smyrna dealership so I had it towed there. I waited until I was finally helped by one of their reps in the repair department. The rep told me it would be 14-21 business days before they could get to my car to even diagnose the problem. The rep also told me that there were multiple recalls on my car. I'm thinking because it's the dealership it would be fine. They had my car from April 8, 2022 - May 15, 2022. Fast forward to Wednesday, June 15, 2022 the car wasn't driving like it used to. It felt very different. The car stopped while my daughter was driving. It sat for a little while and was able to start so she drove it home. I checked the oil because of how it sounded and the dipstick was bone dry. No oil AT ALL! I thought that maybe the technician forgot to put oil in and bought 4 quarts of oil. The car took 3 of them. I called to speak to the manager of the repair department and was told he wouldn't be back until next week and left my name and number for him to call me back. After I added the oil my car drove perfect. I let my daughter drive and it broke down again on Saturday, June 18, 2022. This time you can clearly see there is oil all around the car. When she tried starting the car it was ticking and putting out black smoke. They had to have forgotten to tighten the oil plug. Now my car's engine is blown. I wish I had known that this dealership was known for doing bad work. I never would have left my car with them and would have had it towed somewhere else. More

Bait and switch service department. This dealership reflects poorly on Kia. Went to scheduled appointment for a minor issue and was told I had to drop my car off for week without a loan This dealership reflects poorly on Kia. Went to scheduled appointment for a minor issue and was told I had to drop my car off for week without a loaner. This issue would've taken 40 minutes to resolve. Thanks for wasting my day! More

Service dept doesn’t return calls or emails. Hard to get in for service. Rude service manager. Poor service. Mechanic failed to tighten oil plug. 2020 sportage leaked oil on my garage TWICE. Do NOT buy f in for service. Rude service manager. Poor service. Mechanic failed to tighten oil plug. 2020 sportage leaked oil on my garage TWICE. Do NOT buy from this dealership! More

My car is misfiring, throws a code, check engine light on and off. Ed Voyles Kia told me they couldn’t get it in for “diagnostics” (even though I could tell them exactly what was wrong and there is a service and off. Ed Voyles Kia told me they couldn’t get it in for “diagnostics” (even though I could tell them exactly what was wrong and there is a service bulletin out on it) for 7 months. 7 months not exaggerating. I emailed and called and finally spoke with someone who answered for the manager, and he offered no help. Absolutely unacceptable. More

I had my car serviced at the dealer and was told they vacuum it- complementary. Well, when I returned home after the service was done I discovered they only vacuumed the front. I spoke with the manager vacuum it- complementary. Well, when I returned home after the service was done I discovered they only vacuumed the front. I spoke with the manager about it and he said that's all they do. Talk about pathetic. Either do the job completely or don't do it all all. This is like saying you'll wash the car but only do the top. Ridiculous. More

efficient and friendlyRon Thompson is a good service efficient and friendly Ron Thompson is a good service advisor. He explained future maintenance that's recommeded for my Kia Soul. Cashier is also ver efficient and friendly Ron Thompson is a good service advisor. He explained future maintenance that's recommeded for my Kia Soul. Cashier is also very friendly. Felt well taken care of as I waited on an oil change/tire rotation. More