Eddy's Toyota of Wichita

I was in the market for a new RAV4 Hybrid but the dealerships near me did not carry the model with the options I wanted to have. I was fortunate to work with Justice of Eddy's Toyota in Wichita. H dealerships near me did not carry the model with the options I wanted to have. I was fortunate to work with Justice of Eddy's Toyota in Wichita. He listened to what I was looking for and options I wanted added to the car. He then proceeded to "build" the car with all the options, the exterior and interior colors based on what I told him. He also gave me an estimate of the OTD price and the approximate ETA. He kept me updated of the progress of my order. Four weeks later, I have a brand new RAV4 Hybrid XLE Premium just the way I wanted and all the options I wanted. Thanks to Justice. He did a great job. More

Jared was a great, answer all my questions and got us set with my new vehicle. Nice attitude and environment. I Totally recommend him 100% with my new vehicle. Nice attitude and environment. I Totally recommend him 100% More

Eddy's is a great place to go for service. Staff is very friendly and a very reasonable amount of waiting time. Besides that I like the rav 4. friendly and a very reasonable amount of waiting time. Besides that I like the rav 4. More

Very bad service experience:*Driving my car with Very bad service experience: *Driving my car with handbrake still pressed instead of an apology I was told that's what happens when we pay 10$hr to p Very bad service experience: *Driving my car with handbrake still pressed instead of an apology I was told that's what happens when we pay 10$hr to people. *My seat was all messed up, ac setting all messed up and radio on. *After taking appointment was told 1hr and took 1.5hr for oil change and tire rotation. *I specifically told not to wash my car and guess what it was washed all wet not even dried. *Was told that they will be giving me an estimate for coming up services which needs to be done and the check list of the things they checked that never happened *I was given the key after the service was done and was told that the car is parked somewhere out side really. I had my kid with me so I let it go other then that I would have a talk with whoever was in charge. Well thanks for the service and now my cars are never coming back there. More

Had some major work done on my Corolla and it was completed a lot earlier than expected. Great service, thanks Tim Brown your updates were very welcomed. completed a lot earlier than expected. Great service, thanks Tim Brown your updates were very welcomed. More

Took care of service quickly. Not sure why 25 words are needed but will use additional words in order to complete survey. I hope ok. needed but will use additional words in order to complete survey. I hope ok. More

I trust them. Always professional and answer all my questions. Get me in quickly when I need service. There does need to be some seating for larger people. questions. Get me in quickly when I need service. There does need to be some seating for larger people. More

Professional service on every level. Work was done on time and within quoted price range. Even included car wash and vacuum. Again, great customer service time and within quoted price range. Even included car wash and vacuum. Again, great customer service More

Over promises, fails to deliver. Twice, I’ve been Over promises, fails to deliver. Twice, I’ve been offered a “free” tank of gas with vehicle purchases from sales, but those seem to involve me ret Over promises, fails to deliver. Twice, I’ve been offered a “free” tank of gas with vehicle purchases from sales, but those seem to involve me returning to the dealership for more sales pressure. Took my pristine, detailed truck in for a simple service job, left with it looking someone carelessly sprayed it with soap water and left spots and streaks all over it. When asking for it to be corrected, I was told that the “guys” might have some time later today and that it’s company policy to “wash” incoming vehicles. If this is the care they put into washing vehicles, I can only guess what the rest of the service looks like. They seem only concerned with satisfaction surveys and not the actual customer. More

Prompt, courteous and well trained. the service department co.pleted my service ahead of schedule. They washed my car and returned it ready for the road. department co.pleted my service ahead of schedule. They washed my car and returned it ready for the road. More