Eddy's Toyota of Wichita

Buying a 2009 Hyundai Accent. I test drove this car the first part of February 2013 and the check engine light came on. When I returned to the dealership and told them that the check engine light came on t first part of February 2013 and the check engine light came on. When I returned to the dealership and told them that the check engine light came on they said that they would have the service dept. look at it and fix it. Which they did. I did all the necessary paperwork required and drove the car home. That evening the check engine light came on again, so I returned the car to them and they said their service department would check it out, which they did. According to their inspection, the head gaskets were blown and it needed a new engine which would take approximately three weeks to get. That would put it at about the 19th of February. I contacted them on the 19th of February and I was told that the first engine they had been going to put in was no good and they were getting a second engine which would push the date back to the 19th of March.I contacted them on the 19th of March and was told that they were NOT going to be replacing the engine but only the head gaskets and it would be done the 29th of March. I contacted them today and was told that it would be done Monday!!!! I blew up and told them if it was not done by MONDAY I would be contacting an attorney. In addition to the service problems, I received the run around on the loaner car. They give me a loaner car and the tag expired the 28th of February. So when I contact them about the tag issue, the dealership tells me I can DRIVE the car out there with an EXPIRED tag and IF I get a ticket, the dealership would pay for the ticket but it would still go against my driving record. I was not willing to take that risk, so I parked the loaner in my driveway where it sat for two weeks. Thats how long it took for them to get me a current tag. All in all what was supposed to have been an exciting experience turned into an ongoing nightmare!!!!! More

I had a fun time with Travis on buying my Tundra. I told him I promised I was going to Chevy when I was done with him. After talking with him I never let and bought the truck. I felt he was very honest wi him I promised I was going to Chevy when I was done with him. After talking with him I never let and bought the truck. I felt he was very honest with me. My wife and I had a great time and will be back. Thank you Travis you were very professional! More

Ian was friendly, well informed and efficient. He kept me advised while we waited for the car to be shipped to the dealer and then had it prepped and ready when I arrived. me advised while we waited for the car to be shipped to the dealer and then had it prepped and ready when I arrived. More

I visited two dealerships the day I purchased my car. The other dealership was like the old way of cars sales that you spend a lot of time waiting and you get the feeling that you are not getting a good The other dealership was like the old way of cars sales that you spend a lot of time waiting and you get the feeling that you are not getting a good deal. It was the total opposite when I visited Eddies Toyota. The experience was warm and very friendly. I felt good about our purchase and the care to make sure all is going good after the sale. I dealt with two great sales associate’s that made the process wonderful. More

I was very happy with eddys Toyota it's the second new car I bought from eddys and Colin norton was very helpful thanks again new car I bought from eddys and Colin norton was very helpful thanks again More

Rene Rodriguez is a very knowledgeable professional who made sure any questions we had were answered. If Rene did not know the answer he made sure he got us an answer. There was no high pressure to buy ju made sure any questions we had were answered. If Rene did not know the answer he made sure he got us an answer. There was no high pressure to buy just wanted to make sure we were getting what we needed. Rene did a great job. If you are needing to buy or looking to buy new or used ask for Rene Rodriguez. More

I will never return here and I certainly won't reccomend anyone to come here. I came in as directed by a salesman. I was promised a phenominal deal, but when i got there the car was no where to be reccomend anyone to come here. I came in as directed by a salesman. I was promised a phenominal deal, but when i got there the car was no where to be found. Neither was my salesman. No one could find the car. A technician took it home. I was promised this car but it was no where to be found. As for my salesman he was two hours late. When i called to see where he was his response was "oh you're still here? Ill come talk to you when im done with this customer." How dare them waste two hours of my time. I did not feel like a customer. I was not treated with the respect and time i deserved. This place has the worst customer service possible. I'm extremely dissapointed and I will take my service where its appreciated. More

I purchased a new car from Eddy’s Toyota in August of 2011 without incident. I felt that I was treated fairly and didn’t have any immediate problems. With the purchase of my new car, I got two years of 2011 without incident. I felt that I was treated fairly and didn’t have any immediate problems. With the purchase of my new car, I got two years of free car washes at Eddy’s. This involved me pulling into the service entrance and letting their employees drive my car to a carwash that was out of my sight. Typically it was washed, vacuumed, and returned in 20 minutes or less. A couple of months ago, I removed my wedding ring when I went into the gym and put it in my console. I forgot to put it back on when I returned to my car, and proceeded to Eddy’s for a car wash. When I got home, I realized I didn’t have my ring on and I went out to get it, only to find it missing. I turned my car inside out looking for it, but was 100% sure that I placed it in my console. I’m not the type to go shouting accusations, so I delicately approached the issue with one of the service guys there, asking if by chance it may have been vacuumed up on accident, although I knew that that was a near impossibility. He asked a guy who had recently cleaned the vacuum filters and told me that they had found nothing. About a month later I took it back in for another carwash, this time with a $70 bottle of cologne in my car door pocket. After returning home, I realized the cologne was gone as well. I called Eddy’s the next day and asked to speak to a manager. I got an assistant, who seemed concerned and took my name and number down. After going about a week without a returned phone call, I went to Eddy’s and spoke with the Service Manager directly in his office. He was very nice and seemed legitimately concerned about my situation. But beyond apologizing and assuring me that they do everything they can to try and prevent theft, there wasn’t much more he could do. Ultimately, I will not buy a car from Eddy’s again. The perks that they offer with a new car purchase are simply not worth it when I have to worry about having items stolen out of my car when I drop it off for service or a car wash. The ring and cologne are one thing, but how can I be sure that the same characters who stole those items weren’t looking through my briefcase, finding my address, my kids’ names, etc… Buy a Toyota somewhere else. More

Barbara was very helpful in showing us the model that we wanted to see, in answering our questions, in arranging financing, and in describing all the options on the car that we purchased. We would definitel wanted to see, in answering our questions, in arranging financing, and in describing all the options on the car that we purchased. We would definitely recommend her to any prospective customer who is interested in purchasing a new vehicle. More

First of all, I brought a car to be serviced and was very impressed. While there, met Dean Maxwell in sales who was so knowledgeable and very comfortable to be with, I knew I would like to buy a car from him impressed. While there, met Dean Maxwell in sales who was so knowledgeable and very comfortable to be with, I knew I would like to buy a car from him. The dealership is a very nice place to be. More