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Eddy's Toyota of Wichita

Wichita, KS

4.5
700 Reviews
At Eddy's Toyota, we're your one-stop shop for all things Toyota in Wichita, KS and the surrounding areas. From our non-commission sales team helping you find the perfect vehicle to our factory-trained service technicians ensuring top-notch care for your Toyota, we've got you covered. Plus, with Toyota Safety Sense, ToyotaCare, and our Limited Lifetime Warranty, your peace of mind is our top priority. With a long list of reasons to visit Eddy's Toyota of Wichita, why wait? Experience excellence today as we strive to be the best car dealership in Wichita, KS
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7333 East Kellogg

Wichita, KS

67207

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Showing 700 reviews

April 24, 2013

I went to Eddy's Toyota looking for a good car, They helped me find a great car for a great price. They were not pushy when it came to buying a car and Liz was able to explain the pros and cons of other More

by AnnaNichole
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 22, 2013

Just way too "in your face" for me ... I'm a very successful executive in the customer service / customer relationship management space, so I get the immediate and downstream impact of relatio More

by gbohren
Customer Service
Friendliness
Price
Recommend Dealer
No
May 06, 2013 -

Eddy's Toyota of Wichita responded

Mr. Bohren, I apologize that you're experience with us did not go well! And completely understand your frustration. I greatly appreciate your concern and am terribly sorry to hear that you were uncomfortable. We strive to make all our customers feel valued. If you have any other comments, concerns, questions, etc please let me know so that I can resolve it as quickly as possible. I also apologize for the delayed response. I was just recently promoted to this Customer Relations position and have had an incredible amount to catch up on. Again please let me know if you need anything. Sincerely, Jes Therrell CRM Eddy's Toyota of Wichita

Nov 14, 2013 -

Eddy's Toyota of Wichita responded

Hello, my name is Lindsay Hoveskeland. I am the customer relations manager here at Eddy’s Toyota. I noticed recently in the past you had an issue with coming into our dealership looking for a vehicle, I just wanted to let you know we have made a few changes since you’ve been in including my position. If you still have any questions or concerns still please feel free to contact me at 316.618.2324. Sincerely, Lindsay Hoveskeland – CRM

April 22, 2013

This is the third Toyota Camry that we have bought from eddy's Toyota. They have always taken good care of us, new building is very nice and sales staff is very professional and tried there best with us. More

by MikeReiswig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 20, 2013

Beyond pleased with absolutely everything. Came by to find a car for a family member, ended up buying two vehicles. Myself included. Easy trade in. More

by MelissaLH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Viridiana
April 20, 2013

Customer service was excellent. Liz Kanitz was very knowledgable about the car and was very helpful in getting us in the car that was right for us and for the right price. We were very pleased with th More

by NormaCiskowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
April 19, 2013

Liz worked for three weeks before we even stepped on the lot. I made a request online and she had our information ready to go when we arrived. We made an appointment with her on a Saturday so that both my More

by Tsolum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 18, 2013

When I parked at the dealership, I was immediately greeted by staff outside who pointed me in the right direction. Since the person I had spoken with on the phone was busy, Ryan took over and helped m More

by melissav682
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 18, 2013

We feel Liz worked very hard to put our car deal together. She lead us to make a "buy decision" without making us feel "sold". Her product knowledge was excellent as well as her interest in provid More

by freckles67146
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 18, 2013

When I walked in the reception was very busy but the receptionist was friendly and paged a sales employee. Dennis Malone came over and discussed with the about the vehicle I wanted which was a Rava4. More

by mbui63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 11, 2013

My wife and I purchased our van at Eddy's in 2009 and had a great experience. When we decided to replace our second vehicle Eddy's was at the top of the list and was our first call. When it was apparen More

by rexbest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : David Jaso
Apr 11, 2013 -

Eddy's Toyota of Wichita responded

Mr. Best, Thank you for your past and current business. Our processes haven't changed since you purchased your van in 2009. You should have experienced the same great customer service as before. Unfortunately, in the sales business we hire people from time to time that may not be capable of the fast paced, multi-tasking skills that are required of a great salesperson. I apologize that you did not receive the same great service as before. Please accept our apologies and a gift card for you and your wife to enjoy dinner on us! Your review has initiated changes that will be positive to our future customers, and for that we thank you! Sincerely, Nexxus Clodfelter CRM Eddy's Toyota of Wichita

Apr 11, 2013 -

Eddy's Toyota of Wichita responded

Now that the vehicle has been repaired, are there anymore on going issues? Sincerely, Nexxus Clodfelter CRM Eddy's Toyota of Wichita

Apr 11, 2013 -

Eddy's Toyota of Wichita responded

The previous message was meant for another customer. It does not pertain to your issue. I apologize. Nexxus Clodfelter CRM Eddy's Toyota of Wichita

Apr 11, 2013 -

rexbest responded

I thank you for your generous offer and timely response. I was excited to work with Eddy's and will still add you to the list of dealerships to visit when the time comes.

Apr 12, 2013 -

Eddy's Toyota of Wichita responded

That's very good to hear! We at Eddy's also thank you!!! Sincerely, Nexxus Clodfelter CRM Eddy's Toyota of Wichita

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