Eddy's Toyota of Wichita

After dealing with numerous Toyota dealerships from around the country, I have always received nothing but great professional service. When I moved to Wichita I was excited to try Eddy's Toyota because around the country, I have always received nothing but great professional service. When I moved to Wichita I was excited to try Eddy's Toyota because it looked like a very respectable and professional dealership. I took my 2003 Toyota Matrix in for 2 recall fixes and also a synthetic oil change which was a service special. I asked for full synthetic 5W-30 oil and the service attendant told me he will get that done for me. So I left my car and went to work. I arrived back at the dealership after a 9 hour work day to find my car sitting outside ready to go. The service attendant then took my papers and ran back in the shop leaving me waiting for approximately 10 minutes due to the service technician leaving my service order open on the computer. Once he came back I asked if full synthetic 5W-30 oil was put in my car and he said yes. I then asked if both recalls were fixed and he said yes. Still trying to work the computer at his station, the service attendant called someone to find out what type of oil was put in my car. Come to find out, 5W-30 conventional oil was put in my car. I insisted that they fixed their mistake by replacing the conventional oil with the full synthetic oil I requested. In addition to the oil mistake, there were other issues in the service I received at Eddy's Toyota making the service far from exceptional. Update: Dave McAmis was very kind to approach me personally regarding my service. After talking for nearly 20 minutes, I expressed my concern with the far from exceptional service at Eddy's. He agreed with me that the service I received was very poor and he would take all my concerns, comments, and recommendations and use them to help educate his service attendants and technicians so that problems like there would not happen again. I was very pleased with the personal time Dave took to talk with me, he provided me with assurance that Eddy's in fact DOES care about their customers and the service they receive. I will give Eddy's a second chance by taking my 2013 Camry in for it's next service. More

Liz was a HUGE help when I traded for a new truck. She helped me get the geatest deal possible and was a pleasure to deal with. This is my second Toyota I purchased from her and I would highly recommend h helped me get the geatest deal possible and was a pleasure to deal with. This is my second Toyota I purchased from her and I would highly recommend her. More

We returned to Eddy's because of Herschel. He is a great person who cares about those he is dealing with. Great job Herschel! We have purchased 4 Toyotas from Eddy's and Herschel sold us each on. H great person who cares about those he is dealing with. Great job Herschel! We have purchased 4 Toyotas from Eddy's and Herschel sold us each on. He knows your cars! Shows buyers respect and honesty. Would purchase another from Eddy's if Herschel is there. We have recomended Herschel to others looking to buy a Toyota. Again Great Job Herschel! See you when we come in for service. More

I went to Eddy's Toyota looking for a good car, They helped me find a great car for a great price. They were not pushy when it came to buying a car and Liz was able to explain the pros and cons of other helped me find a great car for a great price. They were not pushy when it came to buying a car and Liz was able to explain the pros and cons of other cars that I had in mind as well. She helped me find an excellent car that I have no complaints with. The Costumer service that I received was great the entire time that I was shopping for a car and I was there for what I consider a long time. I would recommend Eddy's Toyota to anyone. More

Just way too "in your face" for me ... I'm a very successful executive in the customer service / customer relationship management space, so I get the immediate and downstream impact of relatio a very successful executive in the customer service / customer relationship management space, so I get the immediate and downstream impact of relationships in any sales organization. I was uncomfortable enough with the 'slick' tactics that were used on me that, while I wanted a Tundra & was actually pretty darn OK with the $$'s we were talking about, I went with another brand at another dealer. More

This is the third Toyota Camry that we have bought from eddy's Toyota. They have always taken good care of us, new building is very nice and sales staff is very professional and tried there best with us. eddy's Toyota. They have always taken good care of us, new building is very nice and sales staff is very professional and tried there best with us. More

Beyond pleased with absolutely everything. Came by to find a car for a family member, ended up buying two vehicles. Myself included. Easy trade in. find a car for a family member, ended up buying two vehicles. Myself included. Easy trade in. More

Customer service was excellent. Liz Kanitz was very knowledgable about the car and was very helpful in getting us in the car that was right for us and for the right price. We were very pleased with th knowledgable about the car and was very helpful in getting us in the car that was right for us and for the right price. We were very pleased with the friendlyliness of the dealership and the sales people. We were impressed with the service department though we have yet to use it as we have had the car less than a week. We highly recommend Eddy's Toyota! Mike and Norma Ciskowski More

Liz worked for three weeks before we even stepped on the lot. I made a request online and she had our information ready to go when we arrived. We made an appointment with her on a Saturday so that both my lot. I made a request online and she had our information ready to go when we arrived. We made an appointment with her on a Saturday so that both my husband and I could be there. Liz showed us a variety of options that were in the criteria we requested. I never felt that she was pushing us towards one vehicle. When we left the lot, we were both very happy with our experience and purchase. Thanks so much, Liz! More

When I parked at the dealership, I was immediately greeted by staff outside who pointed me in the right direction. Since the person I had spoken with on the phone was busy, Ryan took over and helped m greeted by staff outside who pointed me in the right direction. Since the person I had spoken with on the phone was busy, Ryan took over and helped me test drive a few cars. Although it took some time to make a deal, I feel like I made the right decision by dealing with Eddy Toyota. The customer service was phenomenal. More