Eddy's Toyota of Wichita

Reviewing Service Went in for an oil change , also found that I needed 2 Filters, a cabin air filter and , engine air filter . They found my batter may need to be rep Went in for an oil change , also found that I needed 2 Filters, a cabin air filter and , engine air filter . They found my batter may need to be replaced soon More

Oil Change My husband took my car in for an oil change which I had called and scheduled in advance. Long story short they talked my husband into a tire rotation. My husband took my car in for an oil change which I had called and scheduled in advance. Long story short they talked my husband into a tire rotation. I did not schedule a tire rotation just an oil change. I called to complain and the lady told me to basically communicate with my husband better. Rude! More

Service Appointment I like the fact that I check in with the same person, Tim Brown, for every check up for my car. He is always professional but friendly. Plus, I feel I like the fact that I check in with the same person, Tim Brown, for every check up for my car. He is always professional but friendly. Plus, I feel I can trust his opinion and observations about what the car needs. So that is excellent. I think it is great that we are given an estimate of what everything will coast and how long it might take. That is a plus, I also like the fact that Eddy's T gives us a clean place to wait with beverages & snacks, some free & some you can pay for. That is a very nice touch. Some things I would like to see improvement on: Tell the Toyota workers to slow down when walking in the area where the customers wait. I almost ran into two of them when we were both coming around corners. Plus, the "pep rally" that I think the sales people had to sell more cars is not pleasant to listen to. The music is loud, the cheer leader was very loud and it seemed to go fir 30 min. I understand the purpose but give them another room to do it in, please. More

Very polite and knowledgeable service rider. Service was quick and efficient. Took my car in to have paint checked and found my battery was low and had it replaced on the spot. Service was quick and efficient. Took my car in to have paint checked and found my battery was low and had it replaced on the spot. More

Great and helpful. The price wasn't bad. Got it done fast. Courteous. Helped me with a problem with the car. Got my oil changed and tires rotated. The price wasn't bad. Got it done fast. Courteous. Helped me with a problem with the car. Got my oil changed and tires rotated. More

Service appointment I was informed of the cost of the services I requested beforehand, and everyone was professional and kept me informed when there was a longer wait. I was informed of the cost of the services I requested beforehand, and everyone was professional and kept me informed when there was a longer wait. More

Great dealership We had a great experience! Joe got my pickup in and out quicker than expected! The shuttle service is so convenient and Austin was fun and helpful! We had a great experience! Joe got my pickup in and out quicker than expected! The shuttle service is so convenient and Austin was fun and helpful! More

Better than ever My service rep we Tim. He took care of everything with great professionalism. When one problem came up with the detail , he was genuinely concerned an My service rep we Tim. He took care of everything with great professionalism. When one problem came up with the detail , he was genuinely concerned and has made arrangements for me to bring back the truck next week. More

Bad customer service the adviser who helping me was very rude. He is not very friendly. He over charged me. 58 dollars for conventional oil change I have to wait 1 hour the adviser who helping me was very rude. He is not very friendly. He over charged me. 58 dollars for conventional oil change I have to wait 1 hour 48 minutes for oil change. More

Excellent service by Joe Donath - very professional. The service has greatly improved. Joe took the time to follow up a day later to make sure everything was working ok. That is much appreciated. That is c service has greatly improved. Joe took the time to follow up a day later to make sure everything was working ok. That is much appreciated. That is called excellent customer service More