Eddy's Volkswagen

Stay Away After dealing with them on another vehicle which was NOT a good experience, we decided to give them one more try. They kept raising the price of the After dealing with them on another vehicle which was NOT a good experience, we decided to give them one more try. They kept raising the price of the vehicle, Tons of hidden fees that you can not opt out of. They lied to us repeatedly and and were rude when we pointed it out. Will NEVER go back, not even for warranty work. The warranty work done on a previous vehicle caused more damage and cost thousands of dollars to fix. Horrible place with deceitful people. Make the drive to KC or OKC. More

Engine issues before the 3 month mark Purchased this vehicle used, with a 30-day 50/50 warranty. As soon as I take it off of the lot, engine light comes on, so I bring it back for them to Purchased this vehicle used, with a 30-day 50/50 warranty. As soon as I take it off of the lot, engine light comes on, so I bring it back for them to diagnosed. Ended up in a rental for over a week while they tried to diagnose, and them sending it to another dealership to diagnose. Fine, whatever, figured I could get the answer and have it fixed. Told me that it was the throttle body, a PITA, but not horrible. To expensive for me to replace at the time. Now, not even 3 months after purchase, my`exhaust is blowing blue smoke, having a major misfire on one cylinder, and won't even go past 2k rpms, no matter what gear I'm in. This is something that should have been caught while they were trying to figure out the diagnosis on the first round (off of a misfire and lean mixture). So not only was it misdiagnosed in the first place, placing me out almost 800 even with the 50/50, but now I have a practically un-drivable vehicle. And I know they won't do anything about it, since I had to fight so hard just to get it diagnosed. So fair warning. At least stay away from the used vehicles. Make sure you push for a thorough test, and for the love of god bring your own mechanic with you to look at it! More

Kept changing the price after agreeing I recently went in to look at a 2019 Jetta. The salesman was completely unsure of the options and differences across the board between the S,SE, and S I recently went in to look at a 2019 Jetta. The salesman was completely unsure of the options and differences across the board between the S,SE, and SEL trims. I knew more in the 5 mins I spent online researching than I did the 5 hours of lost time at this dealer. I insisted on getting the value of my trade in before proceeding to look at any cars to not only save them time but mine as well. The salesman ignored my request and continued to show me vehicles that didn’t have the options of which I had first stated I was looking for. Eventually after running around looking at cars I didn’t like I found one I could settle for. The price online was $21800. Now they had “options” ( which weren’t optional and automatically included at no choice of your own)of window tint, color guard, shipping cost . And etc. which brought the car out to (24477) but when running the numbers they kept putting sales price at $26106 and couldn’t explain where these cost came from. Not only did they try screwing me on imaginary cost they also offered me $1000 less than KBB Rough trade on my car which I s in excellent condition. Eventually they met me on what I wanted for trade-in but just marked up the cost of the Jetta to balance out the additional money towards my trade . I performed a credit application online through VW finance and was approved. When trying to fill out paperwork they made me fill out another credit app and told me they wouldn’t run my credit, that it was only a copy to prove my information was correct. 5 mins later I received an email that my credit was ran once again. After running my credit when saying they wouldn’t I asked for copy of my credit report and was told in a disgusting matter “No, we don’t do that” after asking why, I received no answer. Throughout this entire experience I asked for my keys back at least 5 times. Despite my multiple request they continued to hold them. So if you’re looking to be screwed over, manipulated, lied to, and treated poorly go to your lovely Mike Steven VW dealership. More

It was good Friendly, fast, and they try everything they can to work with you. I would recommend Mike Stevens to anyone. Brandy g. Was the nicest person and made Friendly, fast, and they try everything they can to work with you. I would recommend Mike Stevens to anyone. Brandy g. Was the nicest person and made me feel confident. More

Great experience Came in looking to buy a new 2018 Jetta, my salesperson was Nick and he was an excellent source of information on top of being very friendly. He intro Came in looking to buy a new 2018 Jetta, my salesperson was Nick and he was an excellent source of information on top of being very friendly. He introduced me to the service department and made the car buying experience fun and painless. Great job all around! More

Short, sweet and to the point! We all know how tedious looking for a car can be but my experience wasn’t stressful at all. I found a car that I loved and had a great salesman to hel We all know how tedious looking for a car can be but my experience wasn’t stressful at all. I found a car that I loved and had a great salesman to help get the price I wanted! I LOVE my new baby and would recommend anyone and everyone to come get a Volkswagen! Make sure Jeff Gordon is your salesman! More

Passat TDI purchaser Robert was very helpful!! He took me out on a test drive in the Passat and was very willing to answer my questions about the car! Robert was very helpful!! He took me out on a test drive in the Passat and was very willing to answer my questions about the car! More

Great customer service. We went in to the store looking for a good used car. Our salesman was knowledgeable and helpful. I will definitely recommend Duey Lynch to anyone look We went in to the store looking for a good used car. Our salesman was knowledgeable and helpful. I will definitely recommend Duey Lynch to anyone looking to purchase a vehicle. More

Prey on the elderly They sold my 80 year old grandmother a car she could not afford. She is in the process of getting into low income housing for seniors. We were going They sold my 80 year old grandmother a car she could not afford. She is in the process of getting into low income housing for seniors. We were going to pay off the car she had already. Being 80 and not thinking clearly she got caught up in their lie and she signed the papers for a new loan which she could neither afford or has the time to pay off. Who would do such a thing. Don’t they take into consideration age when making loans. She can not work anymore. When she came home with the new car I said grandmother what have you done. She said they told her she had 7 days to return it. I went in with her the next and explained what I have just explain to you all that she can not afford another car loan and we would like them to honor the 7 day return policy so we can get her other car back as we were going to pay it off. They said the return policy was to only exchange it for another car. I was thoroughly sickened by their coldness and lack of understanding of our situation. Please do not purchase a car from this place. There are so many other places to buy a car that will not treat people like this. Gratefully yours!!!! More

Went in for warranty work. Went in for the drivers door seal, rattling in the front end apon acceleration and a CV boot. When my wife took it in they told her the car is still u Went in for the drivers door seal, rattling in the front end apon acceleration and a CV boot. When my wife took it in they told her the car is still under warranty but they may have to charge us $80 for diagnostics. Since they didn't have the parts in they had us bring the car back up when the parts got in. I took the car up when the parts were supposed to be there, well they were not, so had to make another trip up there. More time and money waisted. While I was there I explained the rattling in the front end and the shop manager treated me like an idiot. He said "it was just a empty can of chew in the door and I dont hear it anymore." That was after I told him we heard it on the test drive before anything was in the car. He insisted it was the can. I have been working on cars for 20+ years, I know the difference between a can in the door and a rattle in the front end. What gets me the most is they knew I was coming back in by appointment yet they didn't have a loaner they could give us. So now I have to find a ride back to the dealership if they have it done by the promised time. More time and money waisted. I am so glad that I don't have a full time job that if I call in to much, I will be fired that I use to pay my bills. More