Edwards Chevrolet Buick GMC

I strongly recommend that anyone considering purchasing from Edwards Chevrolet—especially an out-of-state buyer—look elsewhere. I purchased a 2025 Chevrolet Tahoe from Edwards that was sold to me as new, from Edwards Chevrolet—especially an out-of-state buyer—look elsewhere. I purchased a 2025 Chevrolet Tahoe from Edwards that was sold to me as new, although it had been used as a service/courtesy vehicle. Because I live out of state, I specifically asked Kendra, the New Car Sales Manager, about the vehicle's condition before placing my deposit. In a recorded conversation, I asked whether it had any damage, even specifically mentioning rock chips. I was repeatedly told no. Kendra emphasized Edwards' transparency with out-of-state customers and assured me they would disclose everything they saw on the vehicle. I relied on those representations when I moved forward with the purchase. When I picked up the Tahoe, it was raining heavily and the vehicle was wet. The next morning, still unaware of any damage, I spent $1,725.75 on services including 3M paint protection film. After returning home and washing the Tahoe, I discovered hail dents. Seven days after purchase, an independent PDR professional inspected it and documented evidence of prior PDR on the hood and sides, some poorly performed, while the roof and rails remained unrepaired. The estimate to properly repair the dents was $2,709.40. I did not drive through hail after purchasing the Tahoe. The prior PDR obviously existed before I owned it. When I raised the issue with Edwards, Kendra even made the remarkable comment that it “never hails” in Council Bluffs. I found that response particularly difficult to reconcile with everything I had been told about transparency before the sale. Richard Albergucci, the General Manager, denied responsibility. His written denial stated that I had the opportunity to inspect the Tahoe when I placed my deposit. That is incorrect—I placed the deposit while I was out of state, before I had ever seen the vehicle. I explained this and provided the professional findings, photographs and estimate. Richard responded that it did not change Edwards' position. I wasn't asking to return the Tahoe. I like it and want to keep it. I simply asked Edwards to properly repair the pre-existing damage and restore the vehicle to the condition I reasonably believed I was purchasing. I later escalated the matter to Chevrolet/GM, which told me its internal dealership-complaint team was reviewing the matter with Edwards. I allowed that process time to work, but Edwards has never contacted me with a resolution. I do want to acknowledge that Max, my salesperson, was friendly, patient and professional, and I have no reason to believe he knew about the prior damage. What disappoints me most is the difference between the emphasis on transparency before the sale and the response after the sale. Buying a new vehicle from hundreds of miles away requires trust. Based on my experience with Kendra, Richard and Edwards Chevrolet, I would not purchase another vehicle from this dealership and strongly encourage prospective buyers to consider taking their business elsewhere. More

Our salesman DeMario Shanklin was so considerate and listen to all our wants with the new vehicle that we bought. Also our Sale manager Lamont was fantastic to work with. We are very happy with our purc listen to all our wants with the new vehicle that we bought. Also our Sale manager Lamont was fantastic to work with. We are very happy with our purchase and would highly recommend Edwards for others to work with this great team of sales people. More

Rich Robert's and your team are great to work with. This is our 4th mrw vehicle purchase from Edward's. This is our 4th mrw vehicle purchase from Edward's. More

Justin was great to work with; made sure we were totally satisfied with purchase and follow up. Entire sales staff was very courteous and professional. satisfied with purchase and follow up. Entire sales staff was very courteous and professional. More

My vehicle was in the shop for nine days, for brake repairs that probably took a few hours to complete. Nine! Then they tried to push ball joint repairs on me. I refused the repairs. But when I finally repairs that probably took a few hours to complete. Nine! Then they tried to push ball joint repairs on me. I refused the repairs. But when I finally got my pickup back, I was getting alerts about another brake issue, which Edwards should seen and alerted me to. I then took my pickup to another shop. They fixed the brake issue, and told me the ball joints were fine. Their repairs cost me something like $1200 less than Edwards would have. And my problems are actually fixed. I'll never buy another new vehicle there, and I certainly won't ever spend more money at their shop. More

Ordered a part, had to take car off lot so paid for total repair in advance my son fixed it so I was willing to pay for part but Not labor as they did not do any I paid 671 and they were only willing to 4 repair in advance my son fixed it so I was willing to pay for part but Not labor as they did not do any I paid 671 and they were only willing to 4 More

Great experience with excellent professionalism all around - Hugo was very attentive of what i wanted and took his time with the selection process. around - Hugo was very attentive of what i wanted and took his time with the selection process. More

We had an overall fantastic car buying experience! Couldn't have asked for anything better. Couldn't have asked for anything better. More

Frank was a great salesman even for a Res Sox fan! A little hickup filling some things out but definitely 9 3/4 star experience! Would recommend Edwards Chevy in Council Bluffs to anyone! Our daughter A little hickup filling some things out but definitely 9 3/4 star experience! Would recommend Edwards Chevy in Council Bluffs to anyone! Our daughter loved her 2025 Chevy Trax RS! More