Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Spectacular service The dealership was nice, clean, friendly, but our salesperson, Ken Johnson, was the star of the show. My wife and I didn't know exactly what we were l The dealership was nice, clean, friendly, but our salesperson, Ken Johnson, was the star of the show. My wife and I didn't know exactly what we were looking for, something new. Ken took a huge amount of his time to patiently show us every option that we could get from different versions of the same car. It was our first new car and the next one we buy will be from Baxter and Ken Johnson. More

Went in late at night and was supposed to see the used car salesman about a car we saw online Instead Kenny Johnson, a new car salesman, helped us. We discovered mechanical issues with the vehicle when car salesman about a car we saw online Instead Kenny Johnson, a new car salesman, helped us. We discovered mechanical issues with the vehicle when we picked up the car but Mr. Johnson did a great job in working with us and relaying our concerns to management. I'm sure the commission he made off this used car was nothing like what he makes on new cars but he never let it show. More

The dealership was clean and the person at the front desk was friendly. Ken Johnson was personable and able to answer all of my questions in a timely manner. was friendly. Ken Johnson was personable and able to answer all of my questions in a timely manner. More

We traded our Ram into lower our payment at 0% Our sales tax form states we owe when we register. Upon trying to register our new vehicle the DMV stated we owed WAY more than what were told. The guy who did tax form states we owe when we register. Upon trying to register our new vehicle the DMV stated we owed WAY more than what were told. The guy who did our final paperwork Noah Seaman stated that what we would get back for our old plates and the sales tax that we showed on the forms we would be fine and that not much would be owed, and they did cut us a check for 500 because that was part of the deal. Of course because of the virus we were not able to do anything with plates until last week. Once my husband went to the DMV to plate it and found out what we owed he left because he knew something was wrong. He went to the dealership, they said there was a clerical error on the form and nothing could be done, they tried to cut us a check for nothing near what was owed to plate the vehicle. The thing is if we knew that was going to be the case there is no way we would of bought the vehicle! My husband even asked and double and triple checked that what we were going to owe was going to be affordable to us. So we requested our old vehicle back or for them to pay the difference in what was owed to plate. The General manager Keenan laughed at my husband and said that they would not do that. We definitely got taken advantage of especially during this pandemic when all we were trying to do was get a vehicle with a lower payment per month. Buyers beware!. More

They have the worst customer service. I had made an appointment to have them pick up my car for a recall for Monday. They call me Saturday morning they were not doing it anymore and I asked for a car a appointment to have them pick up my car for a recall for Monday. They call me Saturday morning they were not doing it anymore and I asked for a car a could use and she told me they don’t do that for a recall. The entire conversation Brenda was talking over me when I was talking. This location needs to go through some customer service classes. I will never go back to them again. This is the second time I encountered a rude person from that location More

Beware Would not deal with this dealership. Worked on a 2008 superbee which they had $2500 over book. offered$12000 cash . came back $15000 took $1000 off . said no. week later i said id go $125 Worked on a 2008 superbee which they had $2500 over book. offered$12000 cash . came back $15000 took $1000 off . said no. week later i said id go $12500 if they replace the steering wheel emblem. it looks bad. no one wants to look at that when they drive. said we cant do that. we will come down to $14500. lowest we can go cant go lower. they bought it at auction under $11000. but you do have to pay help. so $12000 should be fair. Was told after a couple weeks they were not worried it would sell when weather was nice its a sports car. Asked someone higher up to look into it. price drop to $14308. i contact and say do you want my $12500 and fix the steering wheel now? Oh no. We cant let it go below $14000 .ok I am moving on then. I talk to higher up .and suggest moving car to other Baxter local , Offer $13000 . Next thing i know first guy contacts me and says. "I went over my used car managers head to my general managers head . I can sell you the car for $12600 out the door you take care of the steering wheel. " 1 lied to 2 started going through carfax thinking about buying the car and something didnt add up 3 At 6000 a Superbee with a 6.1 hemi needs tierod ends and alignment and then every 10000 miles the same thing . this car has been put in a ditch and not turned into carfax and still messed up . instead of fixing it . they are going to pass it along to the next poor sucker. beware. More

Best Car Shopping Experience! I will never go anywhere else, Eric Collins was amazing to work with. His approach was professional and efficient, his communication was personable, I will never go anywhere else, Eric Collins was amazing to work with. His approach was professional and efficient, his communication was personable, thorough, but relaxed. I couldn't be happier. More

When I went Baxter it was early Oct. Here i am with car 2nd set intransits Nov16th still didnt get Banks approval no call from Baxter bank let me know. I called 2 days ago found out How about finishing dea 2nd set intransits Nov16th still didnt get Banks approval no call from Baxter bank let me know. I called 2 days ago found out How about finishing deal before you work on other deals very dissapointed with purchase and very unprofessional More

Alan Arthur was our used car salesmen and he did a wonderful job helping us through the process. He even had the vehicle pulled out and cleaned for us before we arrived to look at it. Five stars for M wonderful job helping us through the process. He even had the vehicle pulled out and cleaned for us before we arrived to look at it. Five stars for Mr. Arthur More

Terrible experience I really regret going here. I get anxiety just thinking about walking through their doors. I purchased my first brand new vehicle from this place a fe I really regret going here. I get anxiety just thinking about walking through their doors. I purchased my first brand new vehicle from this place a few months ago. Unfortunately there’s rust on the exhaust, and the bumper was crooked. trying to get them to repair it has been a complete nightmare. I’ve gotten eye rolls, rick hung up on me after being extremely rude, they’re very disorganized and nobody knows what’s going on. Michelle was annoyed and aggravated on the phone and didn’t follow up like she said. Then after a few months of terrible customer service they tell me they can get my vehicle in and have it repaired within a day. I plan accordingly. I get a call saying they are almost done and going to send me a text in about an hour to come pick my car up. I wait 2-3 hours and no text came. Then I call them and they say they scratched the new bumper so they have to replace it again, then Tim explains that it’s a big inconvenience for them and my car won’t be ready until the next day and that I should be thankful. They were scheduled to do repairs to my other jeep also but they couldn’t hold their scheduled appointment with me. They said they got too busy. There were many other disappointing side stories to go with this. So now I’m left very disappointed. I really regret going here. I learned my lesson. Unfortunately they really ruined the experience of buying my first new vehicle. I just want to sell this car to get rid of the bad experience More