Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Excellent experience I just had the best experience with Baxter in Omaha. The entire team was friendly, knowledgeable, helpful and bent over backwards to make a deal. Eri I just had the best experience with Baxter in Omaha. The entire team was friendly, knowledgeable, helpful and bent over backwards to make a deal. Eric Collins was my salesman and did an awesome job and I felt he couldn’t have done more. If your looking for someone to really dig in and get you the deal you need,I highly recommend Eric! More

Bent over backwards to help I recently had what could have been a nightmare turned into a positive experience by my friends at Baxter Chrysler Dodge Jeep Ram Omaha. I purchased a I recently had what could have been a nightmare turned into a positive experience by my friends at Baxter Chrysler Dodge Jeep Ram Omaha. I purchased a new used truck and was very happy with the customer service. Unfortunately, an error in processing my trade-in paperwork snowballed into a potential mess on both our ends. They never let it get there. Instead, from the top down Baxter worked with me to fix the issue. I was even more impressed than I originally was with their dedication to customer service. They clearly took a loss on me but they did it with a smile in order to make it beyond just right- they made it better. I certainly hope I can make my next purchase with them more profitable. It’s easy to give business to places you can trust, and these guys will have mine forever. More

Stay away from Baxter they suck I just have the worst experience ever trying to buy a nissan murano from baxter and yes i was gonna pay cash guess what they sell it to someone else a I just have the worst experience ever trying to buy a nissan murano from baxter and yes i was gonna pay cash guess what they sell it to someone else after i sign all the paper work unbelievable honestly the most unprofessional and poor ethic company i ever deal with so make ur self a favor and dont waste your time with this clowns More

Dishonest Dealership Less than 2 weeks ago we bought a truck from Baxter. This week we got a flat tire, went to go buy a new one. Turns out the tires were too small for th Less than 2 weeks ago we bought a truck from Baxter. This week we got a flat tire, went to go buy a new one. Turns out the tires were too small for the truck. We have called to see if there was any way they would make this right and have yet to receive a call back. This place is full of dishonest salesmen who do not care about the product they are selling or the customers they are selling to. They have lost us as customers forever. We will also be sharing our experience with our friends and family so they do not share the same bad experience as we did. More

Car buying experience Was there on Saturday to purchase a new vehicle. I primarily dealt with Eric Collins - the Internet Sales Manager. Prior to even stopping into the d Was there on Saturday to purchase a new vehicle. I primarily dealt with Eric Collins - the Internet Sales Manager. Prior to even stopping into the dealership he and I were able to focus in on the type of vehicle, price range and agreed upon financing structure. Eric was very knowledgeable and had a real appreciation for my time, he made the whole process that much easier. Also I might add the F&I associates were very very good. Overall great experience, I will be back again. More

Unhappy 1st time lease deal I came in on 02-28-19 browsing for high end Jeep lease deals. I went in looking for a Jeep Wrangler Unlimited. My sales guy said high end jeeps don’ I came in on 02-28-19 browsing for high end Jeep lease deals. I went in looking for a Jeep Wrangler Unlimited. My sales guy said high end jeeps don’t have appealing lease deals, but told me I could get a better deal out of the. Grand Cherokee Laredo. I gave my desired payment amount and max amount for my down payment and they came back with numbers within $50 of where I wanted my monthly payment. Since it was well after 11 PM, I came in the next day, March 1, to complete my paperwork. New lease deals were not yet online, however the same vehicle I just leased was on special for $3299 down at signing, $271/Mo with $37K MSRP. My credit score was 857, so that wasn’t an issue. My lease deal was $4300 down with $2798 trade in allowance. For $373 / month $33K MSRP. Very crappy deal. At least my sales guy told me about other vehicles with better lease deals, but finance manager just wanted the month end sale at my expense. At least I got a nice Jeep. More

Don't expect anything after purchase I bought a new truck, traded in a lease,rolled over 4000.00, put 5000.00 down. Sale went pretty smooth. I got the extended warranty, and a few extras. I bought a new truck, traded in a lease,rolled over 4000.00, put 5000.00 down. Sale went pretty smooth. I got the extended warranty, and a few extras. I had the truck for 3 days and things were changing at my workplace which would have made it tough to make the payment. I talked with the finance guy first who said it would be tough to take back the truck and get me into something more affordable. I said I would settle for giving back the new truck for something pre-owned and certified,, he said it was possible and he would get on it. I got a call from him later that day and he said he was really hopeful and that it was not the first time this has happened and he's done this before. Talked with my salesman about it and he said he was on it too. Later that day I got a call from the sales manager who got involved, told him that I was hoping to get something cheaper, or even go into a lease if I had too. He said, and I quote,, no there wouldnt be any problem at all getting me into something that I would be happy with. Next I had a brief texting conversation with my original salesman and was basically told that they looked into it and realistically they couldn't find any way to help me with this. I know that I signed the papers,, but it is amazing how a brand new vehicle has lost so much value after 150 miles, that this dealership couldn't be honorable enough to take it back, even when I was willing to go pre owned, or switch to a lease. It's pretty sickening to think how callous this situation is turning out. I definitely have about 1437 people that I work with,, that will definitely get a heads up from me on not to go there. Not to mention social media and it's endless audience... I also think it's funny how at the end of these bad reviews there's the sorry for your bad experience, just give us a call xx. Trust me,, they aren't in the business of helping people, once you sign those papers. More

Great Experience I’ve been looking for a new vehicle for awhile. Christian Walter helped me when I wanted to look at a used (more like new) vehicle. He was very respo I’ve been looking for a new vehicle for awhile. Christian Walter helped me when I wanted to look at a used (more like new) vehicle. He was very responsive, answered all my questions, friendly and helped make my purchase easy. I would definitely recommend Christian and Baxter Chrysler Dodge Jeep Ram Omaha! More

They treat you like an idiot. Simple oil change, bacter sells fords, chevy , dodge and promote have your vehicle serviced at any of our dealers. Bought my ford new from them had is Simple oil change, bacter sells fords, chevy , dodge and promote have your vehicle serviced at any of our dealers. Bought my ford new from them had issues having my son take it in for caliper hanging up they told him nothing was wrong slight steering wobble normal. I take it in ask them to explaine they fixed everything. Took it in for service another time argue im rotating my tires to much then afterbrotating dont take time to flash sensors so tires are in correct spot. Just had our sebring serviced told them check antifreez got the “ sir we do multi point inspection we got u covered” get it back got home had no heat i was gallon low on antifreez.... just took my ford to dodge store and looked at me like i was xxxxxxxx asked 3 time “ sir do you want the ford store?” 3 times i told them i just need oil changed you do that here on fords as well ? Which answer to me was yes we do. But are you sure you are in the right place ........ really???? xxx Dodge plastered everywhere and you treat me like an idiot. I left abruptly backed right out the service bay. Manager i called was a complete dick. Im done with Baxter.. there only concern was they didnt appreciate how i left. Not why a 10 year customer got so upset.... More

Do not waste your time. I have had 3 bad experiences with this dealership over the years. I won’t waste my time ever again. 1. Spoke with salesperson giving him the type I have had 3 bad experiences with this dealership over the years. I won’t waste my time ever again. 1. Spoke with salesperson giving him the type of vehicle I was looking for which included 4x4 or AWD. I was not in a rush but casually looking. About a week later they called me with good news. We made the drive out to Baxter & they could not find the car saying it was sold. They wasted my time and wanted to show me something else that did NOT meet my request because it was FWD!. 2. Spoke to a salesperson over the phone. I asked if they would price match another dealers price for a vehicle I found in Kansas. I sent the link with the vehicle. They said they would absolutely price match. A few hours later Baxter emailed the information on the vehicle whick was higher in price and less features. Then the salesmen had the nerve to ask...what do I need to earn your business? 3. I received a post card from Baxter that my vehicle was in high demand and they were looking for trades. At the time I had a Chrysler Aspen. I took the bait & had them look at the vehicle. What a waste of time, after an hour of games they offered me $2400. I left and ultimately sold the truck on Craigslist for $8000. More