El Cajon Ford

Bought a used car horrible experience Bought a used car from this dealership. Car had an issue with back hatch dealer was suppose to fix. Four weeks later after a few early morning trips t Bought a used car from this dealership. Car had an issue with back hatch dealer was suppose to fix. Four weeks later after a few early morning trips to the service they couldn't figure out how to fix it. I was told I could take it somewhere else and the dealer would pay half... seriously??? Today I just received a letter from the DMV stating I had no proof of insurance from the dealer and if I didn't show I could have my registration suspend!!! I put insurance on the car before i left their lot, per their suggestion. Crappy place to buy a car..or to get a preexisting issue fixed. More

Service Dept. I have been trying to schedule my Ford vehicle for a recall repair for over a month. No one will schedule the repair when I call....no one will return I have been trying to schedule my Ford vehicle for a recall repair for over a month. No one will schedule the repair when I call....no one will return my calls, including the "Service Manager". Very disappointing ....I would certainly not purchase a vehicle here, if this is the service to expect. More

Just horrible don't not go here I would not recommend going here to anyone poor customer service not to mention a salesman got upset and went off on me because 2 reasons 1. I wouldn' I would not recommend going here to anyone poor customer service not to mention a salesman got upset and went off on me because 2 reasons 1. I wouldn't give him my number and 2. Because I told him that I will let corpate now about this so if you guys go (hopefully not) stay far away from the salesman I would put his name on here but I would not want to risk his job...... Matter of fact yes I will put his name out just in case he tries it to another lady ...his last name is mcclinton...... Oh I never purchased a ford I would never go there again I went to Lexus of El Cajon instead ...... You have lost a great reliable customer More

Sales was great but now i know why. I bought my Roush on Apr 29, 2016 and within 3 weeks I had 3 check engine lights. The first one was for battery voltage and replaced the battery. The I bought my Roush on Apr 29, 2016 and within 3 weeks I had 3 check engine lights. The first one was for battery voltage and replaced the battery. The second one they said I had a misfire code and instead of fixing it, they just cleared the code and never documented it. This third time I turned car in at noon and they haven't even checked code at 5. Now I have an escape to drive (fair trade huh?) But I don't get my car checked till Monday. This place is the worst service dealership ever. Sold me a new crappy car and service department won't fix anything in a timely manner. I wouldn't recommend anyone to buy a car or get serviced by these people. More

Bad service I had ford fusion 2013 , l have send it to elacajon service for oil change and by the way the service representative told your car have 4 call back I had ford fusion 2013 , l have send it to elacajon service for oil change and by the way the service representative told your car have 4 call back and we need to get it done as soon as possible for yout safty , i told him its ok was week end and i had other car so i kept my car there for full and before end of day the call me that car ready you can come any time to take it , so i drive over there and got it , once ride the car i found a lot of spot of black grease and oil every where on front sets and back set and on doors handle on gear , my car had beach interior color and i use to set careful because beach interior it easy to get dirt , but the sevice team was selfish , carless they set inside the car with dirty uniform and dirty hand and left spot every where , i have take car to detailer to clean they did the best to clean but cant removd all spot since its grease and stuck on set , i will not recommend ford serivce to anybody . More

Awesome dealer to buy a used car I live in Phoenix and purchased a truck through their internet sales department. Garrett was straight to the point, fair and very professional. I cou I live in Phoenix and purchased a truck through their internet sales department. Garrett was straight to the point, fair and very professional. I could not be more pleased with the experience and I have purchased over 30 cars in my 36 years of driving and being a father of six children. I highly recommend doing business with this dealer. More

Excellent Purchase Experience I would highly recommend El Cajon Ford for quality sales people on up the ladder to the Sales Manager. John Banner and his co-worker Savana helped us I would highly recommend El Cajon Ford for quality sales people on up the ladder to the Sales Manager. John Banner and his co-worker Savana helped us with our order for a 2015 Ford Mustang GT and made the experience an enjoyable one. Though it took some time to have the car built and delivered to the dealership, John and Savana kept us informed of each step in the process. They are quality people and an asset to the dealership. This was my first purchase at El Cajon Ford and and I will continue to purchase from this dealership in the future. More

I purchased a new 2012 Mustang GT from Fuller Ford last year in September, 2012 when I lived in the Chula Vista area. It was a wonderful experience. Since then I moved to the El Cajon area and needed a n year in September, 2012 when I lived in the Chula Vista area. It was a wonderful experience. Since then I moved to the El Cajon area and needed a new Ford dealer to service my new vehicle which is still under warranty. I made an appointment online with El Cajon Ford for an oil change. Because of availability I waited about 9 days before I could get my car in for the oil change. Upon check in I was notified by the clerk that I would have to wait 1-2hrs due to the amount of work orders they had in front of me. I informed the clerk that I had a scheduled appointment for this time and I had made the appointment over a week in advance. The clerk responded with, "your appointment is just to let us know to expect you...not that your service will be done at that time". I currently own 3 mustangs. All of which I take to an authorized Ford dealer for service. El Cajon Ford will never see one cent of my money. If you want a real Ford dealer and a great experience go to Fuller Ford. They treat you like a valued customer and want your business. More

This dealership does not hold to even the lowest bar of customer care. After spending hours to finally come to a cash price, (previously stated hours earlier on the phone, hence us even going in) "the gene customer care. After spending hours to finally come to a cash price, (previously stated hours earlier on the phone, hence us even going in) "the general manager" did not want to let us have our own mechanic take a look. Even though we were told by the sales men it would be fine before hand. He offered a super ridiculous warranty to get us to buy right at the moment. Then after we were obviously upset for leading us to believe we could have it looked at, and hours now have been spent, they conceded to the mechanic but now would not offer any warranty because of our previous stated desire. At this point we were all done playing the used car sales men games and tactics. We had cash money to spend and they would not even talk rationally to us about the lying and disrespectful tactics. We tried calling management ourselves to talk person to person instead of this behind the curtain tactic used, only to be brushed off with no regard. We did get a call however after posting a review on yelp. They told us an owner would be calling, which never happened. Be aware! This company does not value customers. In my book we should show patronage to those businesses who do actually want to show integrity in business. More

Everything from sales to finance was wonderful !!!! Would recomend El Cajon Ford to everyone . Dion was the best Everyone really took thier time with us and we got the best deal around for our trade in as we recomend El Cajon Ford to everyone . Dion was the best Everyone really took thier time with us and we got the best deal around for our trade in as well as thenew car. More