El Cajon Ford

Excellent help and service with what turned out to be a major issue with one of my cars. Brandon was great and gave us updates about how things were going. major issue with one of my cars. Brandon was great and gave us updates about how things were going. More

2018 F-150 :Problem with charging and fuses. Important work truck so rented a vehicle. Service advisor Bobby never called me and his mail box was full. After one week picked up truck. Fuse prob Important work truck so rented a vehicle. Service advisor Bobby never called me and his mail box was full. After one week picked up truck. Fuse problem was fixed but nothing else that I requested. Called service Manager but he did not return call. Very poor More

The service department is not at all concerned with customer service. My F150 was there for 6 days to get a fuel pump. When I finally got the truck back, there was 89 additional miles on the odometer customer service. My F150 was there for 6 days to get a fuel pump. When I finally got the truck back, there was 89 additional miles on the odometer but only 10 miles claimed for a test drive. After numerous calls to the service manager (DGutierrez), he finally returned my email by sending me a copy of his paycheck! I emailed him back asking why, but again, no response. Later he called and left a message on my recorder since I wasn’t home. I called him back with no response from him again after a few days. At this point, no dialogue, no explanation, no anything. The most unacceptable customer service ever experienced and never again to be used by me or anyone I have told about this encounter. More

Recently just talked with the sales internet department (James) on a 2021 Mach1 that has been sitting on their floor for over 130 days. I called to inquire about negotiations on their almost 15k mark up (i (James) on a 2021 Mach1 that has been sitting on their floor for over 130 days. I called to inquire about negotiations on their almost 15k mark up (insane right) not but 30 seconds into the conversation James cut me off rudely. Needless to say the whole conversation lasted a quickly 1 1/2 minutes and he said the price is the price none negotiable. I even tried to tell him that there was a similar car at Greenwood Ford,however, he wasn't hearing it and told me to have a nice day and hung up. What the xxxx is going on with dealerships like this.... I can understand making a profit ... But xxxx 15k over sticker for a 2021 is down right stupid. More

Took my 2017 Ford Escape in for a routine oil change this morning, 2 hours later I was about to leave but noticed the air conditioning wasnt blowing cold air. Long story short, an employee, John Karanopoulos morning, 2 hours later I was about to leave but noticed the air conditioning wasnt blowing cold air. Long story short, an employee, John Karanopoulos from Service department came out and squeezed me in for my car to be checked even though he didn't have to considering they were short staffed and had other cars to tend to. It took several hours, but he got a diagnosis for me and even had the problem fixed same day. He kept me updated as promised. I really appreciate his customer service, i would definitely do business with the service department again because of him. Thanks to all service department staff for their awesome customer service! Bravo Zulu More

Brandon in service is great! He made calls to Ford and jumped through many hoops to get major repairs done for no cost. Great customer service. I’ll definitely be returning. . jumped through many hoops to get major repairs done for no cost. Great customer service. I’ll definitely be returning. . More

Was a long time Perry Ford customer, i was looking for a very specific build on a F150 which El Cajon Ford happened to have in stock. After talking to their staff I was very pleased with the customer servic very specific build on a F150 which El Cajon Ford happened to have in stock. After talking to their staff I was very pleased with the customer service provided and will now be bringing my future business to this dealership. More

Having problems with my 2015 Ford Focus took it to many Ford dealerships. The last Dealership I took it to was Ford of El Cajon it should have been the first dealership i took it to. Great customer service Ford dealerships. The last Dealership I took it to was Ford of El Cajon it should have been the first dealership i took it to. Great customer service I am so pleased with all the help I’ve been getting and so fast. JONH BLAKE has been a blessing thank you so much for all your doing and BRANDON SNYDER in service has been on top of everything for me great communication real nice guy. I am so pleased with Ford of El Cajon I will not take my car anywhere else. THANK YOU FORD OF EL CAJON!!! :) More

Super experience again with this dealership. Changed out my ride for a new Ford Ranger First class service from the Internet Director and their entire team. my ride for a new Ford Ranger First class service from the Internet Director and their entire team. More

Went in and bought an F-150. Cant believe how smooth everything was. I was in and out in 2 hours. Everyone in finance was awesome as well everything was. I was in and out in 2 hours. Everyone in finance was awesome as well More