El Cajon Ford

Superb experience in Sales Went in to lease a car and was given vip service the moment I walked in. Great help from Pamela and Bobby Morales in Internet Dept. will make sure my Went in to lease a car and was given vip service the moment I walked in. Great help from Pamela and Bobby Morales in Internet Dept. will make sure my friends and family see her also. Got to my budget on a brand new Ford Explorer More

Disappointing I originally brought my 2000 Ford Expedition to your location for service. Was always pleased with the work, honesty, and prices. I tried Mossy Ford o I originally brought my 2000 Ford Expedition to your location for service. Was always pleased with the work, honesty, and prices. I tried Mossy Ford once, and they were rude and trying to upsell items I had completed at El Cajon Ford already. I called El Cajon Ford this morning to get a quote for a new used vehicle I purchased, Cass(I Think) in the Quicklane answered. Explained, well tried to, But was rudely cut off. I wanted all fluids exchanged/flushed, new Transmission Filter, Fuel Filter, Spark Plugs, and Accessory Drive Belt. After being talked over twice, and rudely cut off, I just hung up the phone. El Cajon Ford just lost a customer due to this Cass' attitude. Follow Up- I just received a call from a Manager at El Cajon Ford. He was sincere and apologetic for the way I was treated. Unfortunately, I already took my vehicle somewhere else to have all the service completed. I appreciate the follow up from El Cajon Ford. 3/22/2019- I gave El Cajon Ford another shot. Took in my 06 Explorer 4.6L V8 for a transmission leak and ticking noise on front passenger side. $110.00 Diag Fee on each listed item. Knew already the transmission was the Bulkhead Connector. Generally at all dealerships I have ever been too, if you get the work done, the diagnosis fee is waived. Not at El Cajon Ford. Work was $571.00 for the bulkhead sleeve replacement, and $110.00, so total of $681.00. Now onto the ticking noise. Received a call from the service advisor. Based on the symptoms provided, the tech suggested to remove and inspect the long block($500.00 more), but with the techs history of dealing with this, engine replacement of $8,882.00. Based on symptoms provided, still had to pay a $110.00 diag fee(when nothing was ever torn apart to be inspected). Diag fee is to diagnose a problem, not give your opinion from past history of other vehicles... When I picked up the vehicle as I opted NO on engine replacement. Reviewed invoice and noticed it said Exhaust Maniford leak. Which when you Google or YouTube, common Ford issue and tends to resolve the obnoxious ticking. Was I ever given a quote for the Exhaust Manifold replacement? NOPE. Let's just jump to Engine replacement at the cost of $8,882.00. Upon arrival, I ended up paying for the Bulkhead Connector replacement of $571.00, & 2 Diag fee at $110.00ea. Find it absurd to pay the diag fee for the transmission bulkhead Connector seeing I had the work complete, and absolutely ridiculous being charged a diag fee for symptoms that was told to the service advisor, and no actual diagnosis was given except replacement of the engine. Once paid, cashier did not have the keys. Called a lot attendant to see if the keys were in their lounge. Nope, wasn't there. Lot attendant obtained help from another service advisor, and approx 10 minutes, here comes a different lot attendant pulling up my Explorer. Disorganization? Just wait, gets better. I hop on I8 west to head home, and notice my hood bouncing up and down from the wind. EL CAJON FORD FAILED TO CLOSE THE HOOD ALL THE WAY. Thank God, it never got a large enough breeze under it and flip the hood open to the windshield. Pulled off to the side of the interstate and properly closed the hood. Gave El Cajon Ford a 2nd attempt on this vehicle. Is this dealership under new ownership from the past 2 years? Cause it is severely different compared to when I took my Expedition there. More

dishonest and deceitful Do yourself a favor. Never ever go to this dealership for service. they are dishonest and deceitful. Run run run as fast as you can from this place. Do yourself a favor. Never ever go to this dealership for service. they are dishonest and deceitful. Run run run as fast as you can from this place. More

Drunk and loosing keys Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Garret who was super drunk and smelled like alcohol! Says easy financing available but No Easy Financing available. Meet with Paul xxxx and Clayton Leader and Paul said he doesn’t allow customers to insult his employees. When I wasn’t insulting anyone. Plus they spend 3k a month in lost keys More

Did not repair problem but installed a 300 dollar battery. Took my wife's wheelchair van in for electrical problems. They had the van two days and said the problem was a bad battery. They installed a new bat Took my wife's wheelchair van in for electrical problems. They had the van two days and said the problem was a bad battery. They installed a new battery and charged me 300.dollars. I took the the van home and guess what, still have the same electrical problems. Thanks for the help El Cajon Ford. I hope the van doesn't burst into flames while transporting my wife. More

No Transparancy I have a recalled Ford focus. I've brought this car in 4 times to this franchise twice at two other Ford franchises only to have them direct me back t I have a recalled Ford focus. I've brought this car in 4 times to this franchise twice at two other Ford franchises only to have them direct me back to here. Where I had to surf the internet to discover a class action lawsuit: My wipers don't wipe, a.c. makes noise,tcm needed change, and now for $300 they tell me I need a $2000.00 clutch. (They never mentioned a thing about the class action lawsuit). I contacted Ford directly and now have an active case number. To have my malfunctions addressed through Ford not this shady crew. I notice on Yelp the reviews are in the low 3 range. I certainly understand why. More

WORST CUSTOMER SERVICE I'VE EVER HAD! With a trade of my 2013 Ford Fiesta, I purchased three weeks ago a Ford Fusion, my tire became flat and they didn't want to replace the tire. They onl With a trade of my 2013 Ford Fiesta, I purchased three weeks ago a Ford Fusion, my tire became flat and they didn't want to replace the tire. They only patched it and sent me on my way. So much for my Ford loyalty! More

They said my car was unsafe for them to test drive. It was o The report stated my car was not safe to drive for test.But ok to pickup and drive it home on the roa.d myself. The report stated my car was not safe to drive for test.But ok to pickup and drive it home on the roa.d myself. More

Received good service on 99 Mustang here for years This dealership has never tried to pressure me to do additional work on my car - they may give me information, and suggest services that I may or may This dealership has never tried to pressure me to do additional work on my car - they may give me information, and suggest services that I may or may not want - but they have always kept my 99 Mustang running well, with 168,000 miles on it now, original engine and transmission - I appreciate their not trying to gouge me, and have found no reason to doubt their honesty - More

Horrible cars Don’t go here. Was sold a crappy car. Went in. The sales manager Bobby said he’s take care of me and make it right. Turns out he could make it right f Don’t go here. Was sold a crappy car. Went in. The sales manager Bobby said he’s take care of me and make it right. Turns out he could make it right for $10000 down. Big liar!!!!!!!!!!!!!!!! More