El Cajon Ford

dishonest and deceitful Do yourself a favor. Never ever go to this dealership for service. they are dishonest and deceitful. Run run run as fast as you can from this place. Do yourself a favor. Never ever go to this dealership for service. they are dishonest and deceitful. Run run run as fast as you can from this place. More

Drunk and loosing keys Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Just met with Paul xxxx and Clayton Leader in El Cajon. They refused to give me a car loan. I went to The Used Car dealership and there is a guy named Garret who was super drunk and smelled like alcohol! Says easy financing available but No Easy Financing available. Meet with Paul xxxx and Clayton Leader and Paul said he doesn’t allow customers to insult his employees. When I wasn’t insulting anyone. Plus they spend 3k a month in lost keys More

Did not repair problem but installed a 300 dollar battery. Took my wife's wheelchair van in for electrical problems. They had the van two days and said the problem was a bad battery. They installed a new bat Took my wife's wheelchair van in for electrical problems. They had the van two days and said the problem was a bad battery. They installed a new battery and charged me 300.dollars. I took the the van home and guess what, still have the same electrical problems. Thanks for the help El Cajon Ford. I hope the van doesn't burst into flames while transporting my wife. More

No Transparancy I have a recalled Ford focus. I've brought this car in 4 times to this franchise twice at two other Ford franchises only to have them direct me back t I have a recalled Ford focus. I've brought this car in 4 times to this franchise twice at two other Ford franchises only to have them direct me back to here. Where I had to surf the internet to discover a class action lawsuit: My wipers don't wipe, a.c. makes noise,tcm needed change, and now for $300 they tell me I need a $2000.00 clutch. (They never mentioned a thing about the class action lawsuit). I contacted Ford directly and now have an active case number. To have my malfunctions addressed through Ford not this shady crew. I notice on Yelp the reviews are in the low 3 range. I certainly understand why. More

WORST CUSTOMER SERVICE I'VE EVER HAD! With a trade of my 2013 Ford Fiesta, I purchased three weeks ago a Ford Fusion, my tire became flat and they didn't want to replace the tire. They onl With a trade of my 2013 Ford Fiesta, I purchased three weeks ago a Ford Fusion, my tire became flat and they didn't want to replace the tire. They only patched it and sent me on my way. So much for my Ford loyalty! More

They said my car was unsafe for them to test drive. It was o The report stated my car was not safe to drive for test.But ok to pickup and drive it home on the roa.d myself. The report stated my car was not safe to drive for test.But ok to pickup and drive it home on the roa.d myself. More

Received good service on 99 Mustang here for years This dealership has never tried to pressure me to do additional work on my car - they may give me information, and suggest services that I may or may This dealership has never tried to pressure me to do additional work on my car - they may give me information, and suggest services that I may or may not want - but they have always kept my 99 Mustang running well, with 168,000 miles on it now, original engine and transmission - I appreciate their not trying to gouge me, and have found no reason to doubt their honesty - More

Horrible cars Don’t go here. Was sold a crappy car. Went in. The sales manager Bobby said he’s take care of me and make it right. Turns out he could make it right f Don’t go here. Was sold a crappy car. Went in. The sales manager Bobby said he’s take care of me and make it right. Turns out he could make it right for $10000 down. Big liar!!!!!!!!!!!!!!!! More

Letter to trade, buy back for 120% value over KBB Got a letter where they would offer 120% over Kelly Blue Book don’t believe them and do your homework needless to say I believe they really low balled Got a letter where they would offer 120% over Kelly Blue Book don’t believe them and do your homework needless to say I believe they really low balled me and on top of that no document provided to support their offer. Over the years we have leased/purchased trucks, SUVs and a car and believe we were treated fairly in these transactions and even recommended them in the future I will use my credit union to buy and sell. More

Bad call They have no idea what kind of cars come in and out. Bad call on my Ford Festa. Had to wait for over a week to get looked at. They said it was the t They have no idea what kind of cars come in and out. Bad call on my Ford Festa. Had to wait for over a week to get looked at. They said it was the transmission it was a oil light that needed to be reset. I went to Penskie and was done in a few seconds. I will never go there again to El Cajon for nothing. More