El Dorado Chevrolet

This was the first service on the Tahoe I bought new last year. I made an appointment online and assumed that by doing so I would be in and out in about an hour. Paul told me that it would probably take two year. I made an appointment online and assumed that by doing so I would be in and out in about an hour. Paul told me that it would probably take two hours. Turns out it took an hour and a half. The services performed were fine and the waiting area was fine. The people were friendly and professional. If I could offer a chance for some improvement, it would be that an appointment would mean you could be taken care of in an hours time. More

The customer service was fantastic. Madi, the fleet manager, worked with us above and beyond every step of the way. We can’t express how happy we Are with our Chevy Trax. Madi, the fleet manager, worked with us above and beyond every step of the way. We can’t express how happy we Are with our Chevy Trax. More

Pre-covid they were amazing, now they make it really hard to get a loaner when your car is in for warranty repairs. The people are all super nice and helpful but spending thousands on rental cars when your i to get a loaner when your car is in for warranty repairs. The people are all super nice and helpful but spending thousands on rental cars when your in warranty vehicle needs repair will make me reconsider where I buy my next vehicle. More

Vance Cole went over & above to get my vehicle repaired and ready for me same day. I had explained our situation with my wife undergoing cancer treatments and since we only have 1 vehicle we needed it back and ready for me same day. I had explained our situation with my wife undergoing cancer treatments and since we only have 1 vehicle we needed it back asap to be able to make the treatment appointment the next day. Thank you & Vance for listening to our needs and helping. More

Always have excellent service at Ek Dorado Chevrolet. Efren did a great job and was very prompt. Efren did a great job and was very prompt. More

Customer service from technician who did my oil change was great. Technician was polite, respectful and very helpful. was great. Technician was polite, respectful and very helpful. More

Took great care of my tire issue in a timely manner! Great service provided too! Great service provided too! More

Same day service and completed at time promised. Other suggested service/ repairs information from 25 point inspection Other suggested service/ repairs information from 25 point inspection More

When going over numbers with Tylor Chandler. The interest rate was higher then what I agreed to before driving over an hour. Mr. Chandler felt the need to dismiss it, by saying 'but it just 1% The interest rate was higher then what I agreed to before driving over an hour. Mr. Chandler felt the need to dismiss it, by saying 'but it just 1%!' I responded by saying back the same, with a snarky smile. Mr. Chandler immediately scolded me by saying ma'am that's not nice, that was rude! I said, 'I'm repeating what you said.' This guy has zero personality. Someone said to me 'actually he is one of the nicer ones to work with. I'm not a rude person nor was I being rude. I'm just not a push over. I honestly don't know why I stayed. I should have just walked out as soon as the numbers changed. They play too many games!!! I have excellent credit with 20% down. I have 80% of purchase price in my checking account and the finance manager is talking to me like I'm stupid and I don't know how interest work. He goes on to say when you buy a house the first 15years are all interest. I said yes I know I own two homes. 'Well I have three houses' he replies, '2 for commercial and my personal home' with his proud face. I thought to my self, yet you're still working past 9pm in the same office for 18 years and you have yet to be promoted to an office with a window. 🤣🤣 More

KP was great! Don’t forget Tom Bean. He’s a good one too! Thanks all Don’t forget Tom Bean. He’s a good one too! Thanks all More