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El Dorado Chevrolet
McKinney, TX
2,924 Reviews
Thank You for Choosing El Dorado Chevrolet
Welcome to El Dorado Chevrolet! Here, you will find a massive selection of new and pre-owned vehicles, a top-notch maintenance department, knowledgeable finance experts, and peerless customer service. It is our number one goal to provide you with a vehicle buying and owning experience that is stress-free, convenient, and even fun.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,924 reviews
May 11, 2025
Dear El Dorado Chevrolet Management, I am writing to formally express my dissatisfaction with the treatment I received from your Sales Manager, Dillon, during a recent visit to your dealership. From formally express my dissatisfaction with the treatment I received from your Sales Manager, Dillon, during a recent visit to your dealership. From the beginning, I clearly communicated—on multiple occasions—that I did not want my credit pulled, as I already had a pre-approval letter from another bank. Despite this, Dylan was extremely pushy, rude, and dismissive. He assured me he could get me a better rate and insisted that unless I applied for financing through your dealership, he would not sell me the vehicle. I felt pressured and backed into a corner, and ultimately agreed under duress—resulting in my credit being pulled five times. After applying, Dillon made several conflicting and misleading statements. He claimed I now needed to go to my bank in person to inform them of my intent to purchase the vehicle, despite the fact that I had already communicated my pre-approval status with both him and the sales agent. Then he added that, based on the credit results he pulled, I now needed a co-signer or had to make a large down payment—again, none of which aligned with the terms of my bank’s approval. Dillon’s approach was not only unprofessional, it was deceptive and stressful. He was rude, aggressive, and clearly more focused on pushing in-house financing than providing a transparent and fair sales process. Customers should not be misled or pressured into decisions that harm their credit and waste their time. To be clear: Dillon was rude, pushy, and dishonest throughout the entire experience, and I believe he should be reprimanded for his behavior. On the other hand, I want to commend Michael, the sales agent I initially worked with—he provided excellent service and was respectful and helpful from start to finish. This experience has left me extremely disappointed. I expected better from a dealership with El Dorado Chevrolet’s reputation. I would appreciate a direct response from the General Manager regarding how this situation will be addressed and what steps will be taken to prevent this kind of conduct in the future. Sincerely, Ana Transaction: Saturday May 10, 2025 More
by ANA
Verified CustomerEmployees Worked With
Michael Albright - Great Customer Service he should be a manager!
May 11, 2025
This felt super transactional. I used to have Oscar as my service advisor and it felt more personal. Since he left it feels more like a chore. Also, the price of an oil change is i I used to have Oscar as my service advisor and it felt more personal. Since he left it feels more like a chore. Also, the price of an oil change is insane. It takes 20 mins- More
by Old School
Employees Worked With
No
May 10, 2025
I got my oil changed which was fine. Then when I went to pay my bill and fell on my right side. My right foot and leg are still hurting my foot is swelling tried to get a hold of Jeff bu Then when I went to pay my bill and fell on my right side. My right foot and leg are still hurting my foot is swelling tried to get a hold of Jeff but have not had a call back to see how I am doing More
by MSTEDDUM3
Employees Worked With
Jeff
May 10, 2025
They did everything correctly, but I would’ve like a little more communication. They had my vehicle for Almost a month, and I had very little knowledge of what was going on. little more communication. They had my vehicle for Almost a month, and I had very little knowledge of what was going on. More
by CHRISTIANMORRISS
Employees Worked With
Stephen
May 10, 2025
Very helpful and professional service reps. Mike kept me up date date w my truck service Mike kept me up date date w my truck service More
by MEYER.ERIC20
May 09, 2025
I have used this dealership (sales and service) since 2013. I just bought my 7th vehicle from them...it definitely won't be the last. 2013. I just bought my 7th vehicle from them...it definitely won't be the last. More
by CMORRIS_8953
