El Dorado Chevrolet

They will rip you off Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday Charged my 19 yr old who is a single mother and student over $2000 to fix an oil leak. Told us the estimate Monday late afternoon, we called Tuesday morning at 7:30am and told them NOT to fix it and they told us that they had already fixed it. They told me there was 17 hours labor ($200 part, and the rest is labor)....so from Monday evening till Tuesday morning, 17 hours labor!!!???? I don't think so. The Sales Manager was very rude and compared the "exorbitant" price of car repair to my job in the medical field. Comparing apples to oranges, and besides that, why are we even discussing my job, what about the $2400 to fix an oil leak???? I will spend the rest of my days telling everyone I know not to go to this horrible dealership/service department where they fix issues without your permission, overcharge by thousands and treat customers like crap. Oh, and the best part, the service manger tells me the work is guaranteed for a year, so I ask for something in writing and he laughs and says "that's a new one! No one ever asks for that!" I say "Really, you have a guarantee, but you're not willing to put it in writing. This place is so trustworthy, that I'm sure a written guarantee is not needed! (SARCASM)" Terrible, terrible place! DO NOT GO HERE! More

Preowned vehicle purchase I purchased my first vehicle from Eldorado December of last year. I was amazed at the coutious, professional and helpful staff! I was not there long I purchased my first vehicle from Eldorado December of last year. I was amazed at the coutious, professional and helpful staff! I was not there long and the price was what was discussed prior to arriving. There were no games just strait forward I liked that and will be back for another vehicle. More

Can't even diagnose I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going I took my car in to get a check engine light diagnosed after my mechanic could not figure it out. They told me it was a bad fuel pump and were going to charge twice as much as my mechanic. So I pay my $120 diagnosis fee and take it to my mechanic to do the work. Light still comes on and the dealership wants me to pay another $120 for another diagnosis. So I paid $120 for the wrong diagnosis and over $500 for a fuel pump and my cel is still coming on. Needless to say, they will not get any more of my business. More

Absolutely Horrible Do not take your vehicle here unless you absolutely have to. Not only are they dude but they're the slowest I've ever encountered. Their "service" ad Do not take your vehicle here unless you absolutely have to. Not only are they dude but they're the slowest I've ever encountered. Their "service" advisors are completely clueless, maybe if they had less of them and more actual mechanics they'd actually get something done in good time. HORRIBLE ! And unless it's under warranty you'll pay double More

Dishonest Service Took my 2500HD in to their body shop for 7k in hail repair. It took 3 months to get an appointment due to a backlog which was understandable. When I Took my 2500HD in to their body shop for 7k in hail repair. It took 3 months to get an appointment due to a backlog which was understandable. When I dropped it off I ask if they were still on schedule and they said they were and it would be out in a week. 28 days later it was still in the shop and my other truck had a check engine light come on. So I spent $600 to go down and pick up a rental for the week and took my 1500 into Eldorado Service Department. Along the check engine light I also ask them to check out the shocks, brakes, battery, belt, and change all the fluids. Oscar from the service department calls next day and says its the throttle body and needs new shocks. Oscar said the throttle body was 6-7 hundred and shocks about 4-6 hundred, brakes 400. With the other things I asked for the total bill was going to be 2k to 2,500. I told Oscar that sounded great to get it fixed. When I went to pick up the 1500 4 days later I fell out when the bill said 4,500. Over 2k more than he quoted me. In looking at that bill the throttle body was close to 1200 and they added plugs, wires, and a reprogram fee. Then the 600 set of shocks he sold ended up at 1342 with struts. Brakes were also couple hundred over quote. Oscar was their and I questioned him on what the xxxx was going on. He looked at me and couldn't speak because he didn't have an answer because he knew that he never quoted me anything close to that. I then threw the money down and left before things got ugly and I couldn't control myself over ridden with anger. After I leave the service bay I start calling all my buddies with toys because we all use the same places for our buisnesses and services. One of them says "Hey I know a Mr. Gibbs the big wig up there." So he sends him a text and I hear NOTHING. So by choosing Eldorado Chevrolet incompetent services it has cost me over 2,600. I have used this company for over 20 years and bought over 10 cars here along with using the service department and paying them over 10k a year. This year alone between my fleet and personal cars I have spent 22k in service department and body shop. I have called every person I know and told them to STOP dealing with them on every level. They just lost the sale of 7 2500HD fleet trucks from a friend of mine and 2 more I have hail damage on. By the time in done I will cost this company a million in business in my lifetime for dishonest service. After scrolling through all these reviews online I should have not been dealing with them in the first place. I have never seen such unhappy customers in all my life. Looks like they need to find better services advisors and a new service manager. DO NOT make the same mistakes I have made and take your car somewhere else you will be glad you did. I will also be contacting GM directly as well as the BBB. More

Should have read the reviews before wasting my time I was contacted by Steve Miller the Sales guy via email, I wanted to be straight forward with him before coming to his dealership. I emailed Steve ex I was contacted by Steve Miller the Sales guy via email, I wanted to be straight forward with him before coming to his dealership. I emailed Steve exactly what I was looking for, as they ALL do he said come in and I will help you out. He was nice enough to come in on his day off as we had an appt @ 6pm, after he arrived after 6pm he took in another client, at 635 my fiance and I sat down in his office to start the spiel of this is how banks work, they like trade ins (which I already had explained I did not have), they like money down (which I already had explained that I did not have one). So my fiance calmly asked Steve to get to the point, is she getting the car of not (seeing that we had been emailing back and forth ) Steve the Car Sales guy...said " I DONT LIKE YOUR TONE YOU CAN LEAVE!" Uh seriously, I was stunned to say the least. My fiance was stunned as well, but I had been talking to this guy for two days and really wanted to leave with a car so I excused his behavior, just for him to turn around and say " I SAID YOU COULD LEAVE" Dont have to tell me twice, we left...did I mention we sat down at 6:35 and we were on the road leaving at 6:46! DO NOT GO TO THIS DEALERSHIP !!! DONT WASTE YOUR TIME !!!!!! More

EL DORADO CHEVROLET & JONATHON CLAYTON My wife and I went to El Dorado Chevrolet for the first time ever on Saturday the 21st of May completely overwhelmed and stressed out due to some life My wife and I went to El Dorado Chevrolet for the first time ever on Saturday the 21st of May completely overwhelmed and stressed out due to some life circumstances. Jonathon Clayton made our deal quick, easy, and eased our pains. Great dealership and Jonathon is very honest and cares about his customers. Great experience. Chad & BeLinda More

Had truck for 3 months already in the shop Bought a used truck from their lot. Was sold the "warranty" 3 months into owning it, over $1000 in little items that they won't fix because I should h Bought a used truck from their lot. Was sold the "warranty" 3 months into owning it, over $1000 in little items that they won't fix because I should have known it was a used truck.. The only person worth anything is the girl that rents the loaner trucks.. Don't come here for ANYTHING !!!! More

TERRIBLE CUSTOMER SERVICE AND POOR MANAGEMENT!!!!!!!!!!!! The worst new car sales purchase I ever experienced. I had to fire my salesman due to lack of communication and terrible customer service. After that The worst new car sales purchase I ever experienced. I had to fire my salesman due to lack of communication and terrible customer service. After that I was pawned off to several sales people to help complete the sale. Very disorganized and poor management is what I experienced. If it wasn't due to that particular vehicle that caught my eye I would of taken my business else where. I've been yelled at and disrespected right on the showroom floor by two different sales managers. BUYERS BEWARE More

Oil Change gone awry After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system a After arriving on time for a scheduled oil change and tire rotation, I checked in with Oscar in the service department. He entered me in the system and I headed to the waiting room. One hour and 15 minutes later, I notice my car has yet to be moved from just outside the drive-in service bay. After approaching Oscar and asking why my car had not been worked on yet. He made a call then proceeded to question me about the car actually being my vehicle. I walked outside (alone) and checked, it was my car! Upon further questioning, Oscar became argumentative and told me it would be at least another hour before my car was ready. At this point I asked for my car and walked outside. Suddenly a service manager appeared and he took my car back that instant. It was done within 15 minutes. No car wash though. Apparently the dealership only does hand washes. ?? Never been a problem at other dealerships. Later that afternoon I called Jo Bailey, the Customer Experience Manager, and explained my grievances. It's been 48 hours and still no resolution. I will never go to this dealership again. More