El Dorado Chevrolet - Service Center

Very bad experience & service advisor wasn’t helpful or accommodating to my concerns or needs. He kept telling me the exact same thing for well over a week & would promise me my vehicle “the next day.” H accommodating to my concerns or needs. He kept telling me the exact same thing for well over a week & would promise me my vehicle “the next day.” He even told me to call him, not text because he didn’t text, which was very odd. The service manager never even returned my calls! I literally had to call the dealership to find out that my car was ready to be picked up because I didn’t get a call. More

Lucas the service writer is my go to, we are a large company and he makes sure we are up and running in the shortest amount of time possible. Great work there. company and he makes sure we are up and running in the shortest amount of time possible. Great work there. More

My estimate from you to replace the trailer brake module was $871.00. I bought the part from GM for $71.00 and was about to install it when another mechanic said that that was not the problem. Before that, was $871.00. I bought the part from GM for $71.00 and was about to install it when another mechanic said that that was not the problem. Before that, though, I asked how much you would charge to program it if I purchased it, and I was quoted $173. After having the other mechanic look at it, it turned out to be a 30 amp fuse. Fixed it all! So after I would have spent almost $900 with you, it wouldn’t have solved my problem, and you would have told me I had other issues. I think at the very least I should get a refund on the diagnosis, of $119.00 because it was incorrect, and almost caused me to lose a lot of money that you wouldn’t have given me back! Please consider before I care this any further. Thanks More

Got my oil changed properly. Took care of me I will come back again for any additional service Took care of me I will come back again for any additional service More

He lied over and over again about when my vehicle would be ready. He told me not to text him, to only call. I asked him for my warranty info & phone number & he said he didn't have it, to just google it. W be ready. He told me not to text him, to only call. I asked him for my warranty info & phone number & he said he didn't have it, to just google it. When my vehicle was finally ready, he never even called me to tell me it was ready....I had to call myself. The service manager would t even return my calls!!!! More

Exelent The service is excellent, they attended to me in my language and explained everything to me in detail. my language and explained everything to me in detail. More

This dealership and service department are a joke. They do not stand behind their word on anything. They sell a fake warranty that will not uphold. Upon purchase in 2020, I was assured I would get my They do not stand behind their word on anything. They sell a fake warranty that will not uphold. Upon purchase in 2020, I was assured I would get my heated seats and heated steering wheel within a month. 77k miles later, and I am just now getting it, and getting that done at the service department was like pulling teeth. Stay away from this place. Their customer service is horrible. More

Was very easy to get in. I felt like my service agent was knowledgeable and very helpful. I felt like my service agent was knowledgeable and very helpful. More

Very helpful and professional Kept me informed via text and solved the issues Easy process and solved the issues Easy process More

Don't care about keeping. customers. Don't care about value for loyal customers. Don't care about what the competition is offering customers. Don't care about value for loyal customers. Don't care about what the competition is offering More