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El Dorado Chevrolet - Service Center

McKinney, TX

4.5
1,935 Reviews

1,935 Reviews of El Dorado Chevrolet - Service Center

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September 23, 2024

No customer service at all, from the sales area to the worst service dept I have ever visited. More

by RAYMONDMARRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Kennedy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Meuller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All service dept employees are lacking skills
Sep 23, 2024 -

El Dorado Chevrolet responded

Hello Mr Marrero, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We hope you will give us an additional opportunity to provide a better experience in the future.

September 22, 2024

The dealership staff is friendly and helpful but my salesman Madi is amazing...he's caring, straightforward and values the relationship. This is my second car purchased with him and I will continue to More

by KIMMIE0525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Madi Mustafa
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2024

Great experience, it was my first time at Chevy Dealers, will be servicing my car there. Excellent job. More

by JOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Meuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

El Dorado Chevrolet responded

Hi Joy, We're glad to hear you found our staff was so knowledgeable and helpful! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at El Dorado Chevrolet!

September 20, 2024

Before my car was even looked at by a technician, the service desk guy was already telling me what I did/didn’t need. My drop off time was 7:30am and when I called at 3:30 for an update, they hadn’t even More

by ruxkayla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vance
Sep 23, 2024 -

El Dorado Chevrolet responded

Thank you for taking the time to tell us about your recent experience at Eldorado Chevrolet. We strive to provide an exceptional experience for all our customers. I would like to apologize for not having all the parts in stock required to complete your service. Unfortunately due to the advancements in technology of vehicles now, we are unable to keep all parts in stock. We understand that time is important to everyone. I will speak with my team and we will correct this going forward. Please know that your feedback is also important to us and will be used to improve the customer experience at our store. If you have any concerns or questions please feel free to respond to this email or call me directly.

September 20, 2024

The service advisor was courteous and professional. The price for labor is outrageous; out of a bill of $1113, $795 was for labor. My guess is the tech made +/- $200 which would give the dealership $59 More

by w5thenthorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas in Sevice
September 20, 2024

This dealership is always very helpful and professional. I feel confident they will always be able to help More

by Javier Chairez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
September 18, 2024

Micheal helped me with my car service which was due since February. He was patient and professional. More

by afrinkhan1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Meuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Micheal
September 17, 2024

The dealership was very helpful with my needs. Vance was awesome and took care of me. More

by Mmtucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vance
September 17, 2024

Great service, courteous, price was good, gave me a ride to & from work. I will be back. More

by JAMES.EDMONDSON33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Kennedy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pete Meuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2024

The sales person who attended me very kind! !! Very good dealer for buying a vehicle More

by AZAEL_0287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humberto (Adrian) Dozal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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