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El Dorado Chevrolet - Service Center

McKinney, TX

4.5
1,935 Reviews

1,935 Reviews of El Dorado Chevrolet - Service Center

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July 28, 2024

I'm very please with the service I receive at Chevy, especially from Vance who help me! More

by dmjones0369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Sessions
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hi, thanks for your praise and kind comments about Vance! Thank you again for choosing El Dorado Chevy. and we hope to see you again.

July 28, 2024

Need to provide faster service and courtesy car for your customers. Also more thorough inspection of problem. Had to come back twice. More

by jjeffery1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hello, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact our service manager at 972-569-0101 at your earliest convenience. We hope to hear from you soon. Take care.

July 28, 2024

They were able to get me up and going very quickly near their end of closing. They were willing to help when they could have pushed it to the next business day. More

by TROYLEMONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

July 28, 2024

Poor communication throughout process until day of service. Day of service was fine, but very poor communication prior. More

by GROSSMANNAVY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rusty McDonald
2.0
This rating includes all reviews, with more weight given to recent reviews.
Peggy Arledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

El Dorado Chevrolet responded

Hello Richard, Thank you for bringing this to our attention. We sincerely apologize for the experience you had at our dealership. This falls below the standards we strive to maintain. We will investigate this matter further to ensure it does not happen again in the future. Your feedback is valuable to us, and we hope for another opportunity to serve you better in the future.

July 27, 2024

My service was reasonably priced, professionally done and the work was completed in a fair amount of time. That doesn't sound like much of a compliment but when it comes to your vehicle, it usually feels li More

by APHAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service and Brandon in parts are great.
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Jul 29, 2024 -

El Dorado Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Eldorado Chevrolet.

July 26, 2024

Chevy Eldorado they done everything they can to get me a pretty good deal on my new Silvrado, I love it and will definitely comeback to them in the future More

by EDOIT
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Garret and Yzan
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July 26, 2024

Love and trust Stephen McAnnally. He keeps me informed of everything going on with my truck. More

by QUINDEETIDWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephan Mcannally
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July 26, 2024

Outstanding job Lucas, that young gentleman was pleasant from the initial setup and genuinely intrigued in me as a friend turned customer. This guy and the team all made my time there worth while. Enjoy the More

by Rwardjr_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas
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July 26, 2024

The negotiations on a new car buy was easy enough, the finance side of the deal has been a nightmare. Not due to my credit but due to the finance peoples unwilling to be honest and communicate with me More

by LSTNNLN77
Recommend Dealer
No
Employees Worked With
Rusty McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Perry Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo valecillos. Does not return calls or emails.
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July 25, 2024

My adviser was great! As always the services were on point. I will recommend Eldorado More

by CHANCE.FRAZIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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