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Elder Ford of Tampa - Service Center

Tampa, FL

4.2
3,469 Reviews
Call Service Center (813) 321-1234

3,469 Reviews of Elder Ford of Tampa - Service Center

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March 07, 2022

Jennifer is fantastic and provides follow up information on the repair status. Exceptional service received More

by BRETTHUNTER99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer assistant service manager
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Mar 09, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Take care!

March 06, 2022

Service writer Jen is awesome and tranny shop was great on getting the part replaced. Calvin Hall in accessories is a great dude. More

by KENNETHWPOLLARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
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Mar 09, 2022 -

Elder Ford of Tampa responded

Hi, we are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

March 06, 2022

The customer service personnel are awesome. The actual mechanics and the quality of work are awful. More

by YCART42874
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : BJ Llanos
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Mar 22, 2022 -

Elder Ford of Tampa responded

Hi. We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 06, 2022

Good service and exelent customer service support, I will like to thank Trespalacios for all. More

by JLALGARIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 09, 2022 -

Elder Ford of Tampa responded

Hi, we're glad you had such a wonderful experience with us! If there's anything further we can do for you, we are happy to help!

March 03, 2022

I’m still waiting for my service manager to call me with my new driver side window More

by Swcntry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
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Mar 19, 2022 -

Elder Ford of Tampa responded

Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

March 03, 2022

Our experience with Elder Ford has been a pleasant one. Every time we go they're professional and courteous. I recommend this business and I plan to do business with them in years to come. More

by meyogy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember who I worked with.
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Mar 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!

March 03, 2022

What brought me to your dealership was the fact that you have Jake McDevit as a Tech no other techs in the State will touch my vehicles. More

by djv5150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johany Trespalacios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

March 03, 2022

They my service appointment as scheduled. I got my vehicle back in a reasonable amount time. Great service advisor. More

by LSULI5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel
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Mar 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 03, 2022

Great service…. .Great everything Most accommodating dealership I’ve ever dealt with. Outstanding people work here More

by michaelearl12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Beavers, Robert Tucci
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Mar 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

March 03, 2022

I am impressed with their quick service and how they treated me even though I don’t drive a Ford. They have been great! More

by ATTU47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
BJ Llanos
Report | Print
Mar 05, 2022 -

Elder Ford of Tampa responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

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