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Johany Trespalacios
Johany Trespalacios at Elder Ford of Tampa

Johany Trespalacios

Assistant Service Advisor Manager

Elder Ford of Tampa

9560 N Florida Ave
Tampa, FL 33612

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4.7
921 Reviews

Dealership Experience

24 yrs, 9 mos

Industry Experience

24 yrs, 9 mos

Specialties & Trainings

Warranty Administrator Base Certified

Service Advisor Master certified

View more specialties & trainings
4.7

921 Reviews

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921 Reviews of Johany Trespalacios

August 29, 2026

Dealership Rating
Employee Rating

Paid for something that was under factory warranty, my mistake since it's a Kia but I mentioned it was still in factory warranty and Johany didnt mention that couldn't be honored there and instead ran my More

by Cameron.g882
Recommend Dealer
No

Other Employees Tagged: Johany Trespalacios

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August 28, 2026

Dealership Rating
Employee Rating

Always professional; Always timely; explains the issue in layman terms; but most of all very accommodating. More

by justdbl52
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios

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August 20, 2026

Dealership Rating
Employee Rating

Elder Ford delivers a top-tier experience. Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle m More

by s.gilliam30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cheyenne Lightfoot

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Aug 24, 2026

Elder Ford of Tampa responded

Hello, we are happy we could make your experience a positive one! Thanks again for the recommendation, and have an amazing day!

August 18, 2026

Dealership Rating
Employee Rating

Johany’s service has been nothing short of excellent over the years. He is the reason for me purchasing my vehicle at Elder Ford More

by Josh N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service with finance for warranty wasn’t great

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Aug 27, 2026

Elder Ford of Tampa responded

Hello Josh, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

August 17, 2026

Dealership Rating
Employee Rating

Service with Johanny was great. Dealing with finance for warrenty was poor Warrenty finance poor More

by JSNICODEMUS
Recommend Dealer
No

Other Employees Tagged: Johany Trespalacios

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Aug 19, 2026

Elder Ford of Tampa responded

Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customer's comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

August 16, 2026

Dealership Rating
Employee Rating

Terrible phone system and communication returning phone messages more worried about upsell instead of fixing whats wrong with car More

by MNWALLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Aug 24, 2026

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

August 16, 2026

Dealership Rating
Employee Rating

They sold my son a used car. He spent all of his savings to pay for this car. Drove it 2 days and it has problems. We paid for the warranty to cover engine and transmission. When More

by tricia969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Sills, Geoffrey Patterson , Gino Benghazi, Robo Rivera, Brian Zeigler

Print
Aug 24, 2026

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

August 15, 2026

Dealership Rating
Employee Rating

They always keep me informed and let me know what's going on and it's always great service More

by robertduboise64
Recommend Dealer
Yes

Other Employees Tagged: Johany Trespalacios

Print
Aug 16, 2026

Elder Ford of Tampa responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 15, 2026

Dealership Rating
Employee Rating

The loaner department was absolutely horrible. Worst customer care and service I've ever experienced at a dealership More

by WYKLECGREENE
Recommend Dealer
No

Other Employees Tagged: Johany Trespalacios

Print
Aug 16, 2026

Elder Ford of Tampa responded

Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa

August 15, 2026

Dealership Rating
Employee Rating

Elder ford did a great job working on my truck, they were fast and efficient. Easy to work with. More

by AKOQUENDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Sills , Jennifer Perez

Print
Aug 16, 2026

Elder Ford of Tampa responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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