The recall I brought my truck in for was not fixed no
parts were replaced and the dealership broke something on my truck
parts were replaced and the dealership broke something on my truck
More
by MFERNANDEZUSMC
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Sep 18, 2026 -
Elder Ford of Tampa responded
Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try to regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you,
Dan Sills
General Manager
Elder Ford of Tampa
I had an absolute 5-star experience at Elder Ford, and I
cannot recommend their service department enough. From the moment I arrived, the entire process was seamless, professional, and completely stress-fre
cannot recommend their service department enough. From the moment I arrived, the entire process was seamless, professional, and completely stress-free. Johany went completely above and beyond to make sure my vehicle was meticulously taken care of and kept me informed every single step of the way. Her exceptional communication skills, transparency with pricing, and warm customer care made a massive impression on me. If you take your vehicle here, definitely ask for Johanni because her dedication and top-tier service are truly unmatched! I meant to give all fives, but I accidentally hit a 4. My apologies.
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by s.gilliam30
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2026 -
Elder Ford of Tampa responded
Hi, thank you for taking the time out of your day to tell us about your experience. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Awesome.
No issues at all. From the service adviser to the rental department, everyone was super helpful and friendly.
No issues at all. From the service adviser to the rental department, everyone was super helpful and friendly.
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by Ivans_braganza
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Sep 07, 2026 -
Elder Ford of Tampa responded
Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
They are charging a very high price.
Okay, the prices are very high, and they aren't affordable.
Okay, the prices are very high, and they aren't affordable.
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by Julio Martinez
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Sep 07, 2026 -
Elder Ford of Tampa responded
Hello Julio, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you, Dan Sills
General Manager
Elder Ford of Tampa
Paid for something that was under factory warranty, my
mistake since it's a Kia but I mentioned it was still in factory warranty and Johany didnt mention that couldn't be honored there and instead ran my
mistake since it's a Kia but I mentioned it was still in factory warranty and Johany didnt mention that couldn't be honored there and instead ran my other warranty in which I paid an unnecessary $100 deductible. I also mentioned a sound that was like water moving in my glove compartment on engine start. That wasn't addressed and I got the car back dirtier than it came in.
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by Cameron.g882
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Sep 06, 2026 -
Elder Ford of Tampa responded
Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you,
Dan Sills
General Manager
Elder Ford of Tampa
Always professional; Always timely; explains the issue in
layman terms; but most of all very accommodating.
layman terms; but most of all very accommodating.
More
by justdbl52
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Sep 07, 2026 -
Elder Ford of Tampa responded
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
Elder Ford delivers a top-tier experience.
Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle m
Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle maintenance. Highly recommended for everyone!
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by s.gilliam30
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Elder Ford of Tampa responded
Hello, we are happy we could make your experience a positive one! Thanks again for the recommendation, and have an amazing day!
Johany’s service has been nothing short of excellent over
the years. He is the reason for me purchasing my vehicle at Elder Ford
the years. He is the reason for me purchasing my vehicle at Elder Ford
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by Josh N
Service Price Transparency
Other Employees Tagged:
Service with finance for warranty wasn’t great
Aug 27, 2026 -
Elder Ford of Tampa responded
Hello Josh, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Service with Johanny was great.
Dealing with finance for warrenty was poor Warrenty finance poor
Dealing with finance for warrenty was poor Warrenty finance poor
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by JSNICODEMUS
Verified Customer
Verified Customer
Other Employees Tagged:
Johany Trespalacios
Aug 19, 2026 -
Elder Ford of Tampa responded
Hello, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customer's comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you, Dan Sills
General Manager
Elder Ford of Tampa
Terrible phone system and communication returning phone
messages more worried about upsell instead of fixing whats wrong with car
messages more worried about upsell instead of fixing whats wrong with car
More
by MNWALLNER
Verified Customer
Verified Customer
Service Price Transparency
Aug 24, 2026 -
Elder Ford of Tampa responded
Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around. Thank you, Dan Sills General Manager Elder Ford of Tampa
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24 yrs, 10 mos
Warranty Administrator Base Certified
