Johany Trespalacios

Excellent service. Kudos to my Service Advisor, Johany, and the Technician. They had to repair my A/C Evaporator Core. Due to the repair's time delay, they also provid Kudos to my Service Advisor, Johany, and the Technician. They had to repair my A/C Evaporator Core. Due to the repair's time delay, they also provided me with a loaner. I can always count on the great service I receive. I would also like to acknowledge the girls who handle the loaners. More

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My service advisor, Johany, was great! He fought to get me what I needed from my warranty coverage and was honest and open with communication on how things were going during my service. H He fought to get me what I needed from my warranty coverage and was honest and open with communication on how things were going during my service. He made sure everything was taken care of and then some! More

by cliotta1 Verified Customer Verified Customer

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Johany made it amazing. Best experience I've had with service so far. Courteous, attentive and communicative Best experience I've had with service so far. Courteous, attentive and communicative More

by michaelwilliamsonline Verified Customer Verified Customer

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I was happy with the whole process except for the estimated wait time. If it's going to take four hours, just tell me four hours not two hours. estimated wait time. If it's going to take four hours, just tell me four hours not two hours. More

by KHW210 Verified Customer Verified Customer

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Quality dealer that was customer focused and going distance to insure quality service. Elder Ford is a top notch dealer from sale to service. distance to insure quality service. Elder Ford is a top notch dealer from sale to service. More

by VETTE7282 Verified Customer Verified Customer

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Awesome communication and fast turnaround time. They offer loaners which is very important to me because I work 24/7 They offer loaners which is very important to me because I work 24/7 More

by RodneyClos Verified Customer Verified Customer

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EVERYTHING WAS GOOD GOOD SERVICE, NICE PEOPLE, I WILL DEFINITELY GO BACK GOOD BUT EXPENSIVE DEFINITELY GO BACK GOOD BUT EXPENSIVE More

by HANDSOMECOOLCATGLEN Verified Customer Verified Customer

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I am always happy with Elder, driving past other Ford dealers to get my Explorer serviced here. dealers to get my Explorer serviced here. More

by SCHNDJ Verified Customer Verified Customer

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Quick lane is the best. they do the job, have reaccommodation and do what is asked for quick in and out. if there is something that is bigger they can arrange with across th they do the job, have reaccommodation and do what is asked for quick in and out. if there is something that is bigger they can arrange with across the street to have the work done. More

by Jamesclaycomb3 Verified Customer Verified Customer

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The service department always does a great job for me. They're really good about communication and providing updates. They're really good about communication and providing updates. More

by ryan.d.mccormick78 Verified Customer Verified Customer

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